Customer Service Administrative Assistant

Tamara Garcia

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Strong Communication Skills

Expert in Customer Relations

Effective Time Management

Positive Attitude

Strong Organizational Skills

Courteous Demeanor

Focused and Driven

High Customer Service Standards

Use with Microsoft Suite

Multitasking between systems

Adaptive Team Player

Experience

Administrative Assistant

June 2014 to May 2017

NG Resources - Midland, TX

Greeting and assisting customer walk ins, answering phones up to four lines. Manage electronic file systems maintaining company invoices, and projects. Front Desk Coordinator, kept reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Data Entry, inputting and processing several invoices for payment Assisted with account receivables, processing employee weekly timesheets balancing up to 50 employees.

Assisted HR manager, employee filing and collecting personal identification, scheduling drug screens appointments.

Customer Service Representive

July 2003 to August 2013

AT&T Mobility - Midland, TX

Managed call flow with up to 50 calls in queue per minute. Assisted customers over the phone regarding store operations, product, promotions and orders. Recommended plans appropriate for usage while promoting good customer service. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquires in a timely and accurate fashion. Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication. Worked as manager relief with customer service, as we handling payment fraud and bankruptcy accounts with AT&T Mobility.

Education

High School Diploma

Midland High School - Midland, TX

Phlebotomy

Midland College - Midland, TX

204 E Dengar Ave, Midland TX 79705

Cell: 432-***-**** - **********@*****.***

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