Manager Customer Service

Adrian Popa, B. Eng, CPM

*** ******** ****

Brampton, ON,L6T1J1

Email: *************@*****.***

Phone: 289-***-**** 416-***-****

Property Manager

Commercial Residential Condominiums

Motivated and capable Property Manager with over 14 years of experience managing and directing operations and maintenance for property assets across all community sectors. Notable expertise with enclosed commercial/retail properties. Ensures peak performance through financial administration, structural inspections, repair supervision, policy knowledge, and networking efforts that optimize staff and tenant communications and facilitate superior and timely service. Thrives under pressure, with experience responding to emergency and off-hours incidents with prompt and professional execution.

Core Competencies

Property Development

Project Oversight

Staff/Contractor Management

Policy & Procedure

Reports/Estimations

Budgets/Cost-Control

Inspection/Maintenance

Staffing/Training

Safety Assurance

Administrative Support

Community Liaison

Customer Service

Technology: MS Word, Excel, PowerPoint, Outlook, Yardi Property Accounting Software Language: English, Romanian, French, Serbian, Italian

Professional Experience

Daniels Home Management Corp.

Property Manager

2012-2015

Manage a portfolio of over 700 rental townhouses in 9 locations; assign and perform maintenance; lead tenants through the eviction process; process damage claims; perform inventory of skipped rent units; conduct move-out and pre-occupancy inspections

Conduct comprehensive property inspections and write reports to ensure cleanliness and proper site maintenance

Perform outside structural inspections for roof, purging, driveway, garage door repairs, as part of annual capital renovations

Provide prompt and professional customer service, including addressing emergency and after-hours issues

Operate and maintain properties in accordance with the management contract, policy and procedure, and approved annual budgets

Fengate Property Management Ltd. (Company sold)

Senior Property Manager

2009-2012

Managed a portfolio of 800 units on behalf of TCHC; Successfully managed and directed 8-member multi-disciplinary team with a core focus on policy, efficiency and cost-control

Liaised between staff and tenants to ensure open communication of concerns, positive developed relationships, as well as excellent client service

Assessed and supervised cleaning and maintenance process to ensure performance value and meet repair standards

Facilitated tenant participation in asset planning and development of community capital priorities

Maintained arrears and vacancies on a consistently low level

Managed and coordinated contractors during maintenance and repair work, addressing emergencies and ensuring cost-control

Collega Inc. (Commercial/Retail)

Property and Facility Manager

Managed 25 locations across Canada and GTA area to ensure the proper operations of the facilities.

2007-2009

Collaborated with landlords, suppliers and contractors and coordinated service and maintenance work as well as follow up on work orders. Coordinated and supervised project initiatives, scheduling, and addressed emergencies/after-hours issues

Kept strict inventory of department materials/stock, manage security needs, sourced potential general contractors/subcontractors and obtained project proposals

Developed close relationships with external suppliers, contractors and other technical experts to support the maintenance and upkeep of the facility and equipment.

Controlled maintenance schedule and expenses, developed annual budgets

Fred T Reisman & Associates Ltd. (Commercial/Industrial/Retail)

Property Maintenance Manager

2005-2007

Managed 1MM sq. ft of a mixed commercial portfolio.

Hired contractors, acquired project supplies, tracked and controlled costs and prevented overcharge

Supervised building maintenance, restored all units to standard, ensured proper clean-up and monitored preventative maintenance

Instituted an appropriate preventative/predictive maintenance program using industry standard software and monitoring equipment.

Maintained mechanical equipment including chillers, sprinklers, boilers, ventilation systems, panels, transformers

Including also: structure, offices, grounds, roof, driveway/walkways, lighting, exits, elevators

Ensured compliance to the maintenance program through staff training

Installation of monitoring equipment and utilities using technology and tools (energy audits, remote status monitoring of services, automation etc.) to improve performance and reduce costs.

R.B. Property Management (Mixed Portfolio)

Property Manager (800 Units)

2002-2005

Managed and coordinated the operation and maintenance of assigned properties

Worked with legal counselor and external leasing agents as required

Collected bad debts and dealt with litigation, resolved residents problems and complaints

Created and implement marketing plans for residential rental units

Harbor Point Condominiums Mttc719; Toronto, ON

Building Operations Manager (140 Units)

2000-2002

Supervised contractor trades and inspected facilities/equipment to determine service needs

Liaised between residents and Property Manager and supervised concierge team to promptly implement changes

Maintained database and accurate records, prepared supplies/purchase orders and kept accurate inventory

Volunteer work:

Ongoing at St Andrew Church in Mississauga

Education & Development

BACHELOR of MECHANICS, Polytechnic Institute T. Vuia, Romania

Certified Residential/Commercial Property Manager, Property Management Training Association; Toronto, ON

Certified WSIB

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