Loss Prevention Manager/Warehouse Supervisor/Assistant-Store Manager

Michael J. Fiorentine

**** ******* **** *****: 215-***-****

Lakeland, FL 33811 Email: ***********@*****.***

EXPERIENCE

Kmart – Lakeland, FL

Asset and Profit Protection Manager: June 2015 – March 2017

Controlled loss by conducting internal and external investigations

Trained associates on Operational Policies to help improve performance and safety awareness while decreasing loss

Conduct various audits (monthly KPI, Food Safety, Retail Safety, EAS/MPS audit)

Oversee General Liability and Workers Compensation

Kmart – Clermont, FL

Loss Prevention Manager: October 2014 – June 2015

See above

Kmart – Sarasota, FL

Loss Prevention Manager: June 2014 – October 2014

See above

Kmart – Willow Grove, PA

Loss Prevention Manager: December 2013 – June 2014

See above

Delta-T Group – Bryn Mawr, PA

Affiliate Administrator: March 2013 – June 2013

Managed Child Youth and Family Services (CYFS) department

Recruit, interview and credential new and existing Independent Contractors.

Build and increase new and existing business - Increased billable hours

Staff client’s needs

Lowe’s Home Centers, Inc. – Downingtown, PA

Loss Prevention and Safety Manager: February 2009- July 2012

Conducted assessments of Loss Prevention and operational performance through audits to identify problem areas or

procedural deficiencies.

Controlled costs and shrinkage by ensuring follow-up on required inventories and audits - Reduced shrink from 0.87%

to 0.65% two years in a row (lowest in store history)

Provided surveillance of Customer Service Center, Cashiers, Parking Lot, etc. by monitoring Closed Circuit Television

and conducted video investigations as requested. - Apprehended 2 internals

Inspected building, equipment and access points to determine security risks.

Communicated store and company shortage and loss prevention objectives to store personnel and worked with personnel to improve performance.

Maintained documentation on security related incidents, investigations, audits, and provided briefings to management.

Oversaw General Liability and Workers Compensations – Reduced loss from accidents by 20%

American Signature, Inc. - American Signature Furniture – Plymouth Meeting, PA

Operations Manager: January 2008- April 2008

Oversaw the following areas: Customer Service, Cash office, Shipping and Receiving, and Store-to-Store Transfers.

Responsible for the daily completion of sales, delivery, adjustment, and inventory reports, as well as consolidating reports for monthly submittal to upper management.

Assisted in the staging of showroom by ensuring it was adequately stocked and merchandise was effectively displayed.

Actively participated in the performance management process; interviewing, assessing and developing talent, delivering corrective disciplinary actions, writing reviews, and coordinating work flow for approximately 25 Associates.

Conducted monthly and quarterly audits.

Kmart Corporation – Kmart Distribution Center – Fairless Hills, PA

Inventory Control and Quality Assurance Manager: May 2005- January 2008

Managed the inventory integrity for a 2.2 million sq. ft. facility including storage trailers. – Reduced loss from 0.70% to

0.45%

Conducted Food Safety and Hazard Compliance Audits through use of Perishable Tracking Report, Daily Code Date

Report, IRCDA, and risks code Audits.

Developed and implemented methods and procedures to improve efficiency and safety of Q.C. operations.

Completed weekly capacity reports as well as other reports for corporate management.

Ensured that the facility maintained an up-to-date status on cycle counting through daily and weekly reports.

Monitored and audited inventory, non-shipped, on-lots, vendor returns, discontinued SKUs, flow-through items, perishable issues, salvage, etc.

Planned, scheduled, and coordinated workflow of 22 Associates.

Home Depot U.S.A, Inc. – Princeton, NJ

Department Manager: December 2003- May 2005

Closely analyzed department’s financial performance and strategies which resulted in exceeding department’s $10 million sales objectives and improvement in department’s overall performance.

Worked closely with management and vendors to make certain that product mix met customers merchandise needs.

Performed weekly shrink audits, and implemented loss prevention policies and procedures to reduce shrink.

Observed, evaluated, coached, trained, and developed other department managers and over 10 associates in

merchandising and maintaining an organized selling floor, including the top stock areas.

Ensured staff performed their jobs according to the company’s operational policies and procedures, and delivered

superior customer service.

Conducted performance reviews.

Inventory Management Associate/Various Positions: April 2001- December 2003

Accountable for the ordering, coordination, and merchandising for three departments with total sales in excess of $30M.

Monitored and maintained inventory by conducting cycle and physical counts, adjusting inventory, placing orders when

reorder levels were reached, and returning defective merchandise.

Regulated and communicated freight flow while also serving as a Sales Associate to ensure that customer needs were met.

Operated mobile work stations to process orders, make price changes, and signage.

Best Buy Co., Inc. – Oxford Valley, PA

Inventory Supervisor: October 1998 – January 2001

Scheduled and coordinated all incoming and outgoing trucks for shipment by completing and preparing required shipping documents (bills of lading, packing lists, receiving documents, etc.).

Supervised the off-loading and unloading of trucks and trailers arriving at the dock.

Reviewed, monitored, and verified receiving practices to ensure accuracy, personnel safety, and building security.

Sports Authority – various locations

Loss Prevention Manager: October 1996 – October 1998

EDUCATION

Pennsbury High School, Fairless Hills, PA

Graduated June 1991.

Bucks County Community College, Newtown, PA

Course of study: Education/Mathematics

Additional Information

Computer Skills: Excel, Word, Access, Internet

Warehouse Management System (WMS)

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