PHILIP B. ROBINSON

Morgan Hill, CA ***** Mobile: 510-***-****

www.linkedin.com/in/phil-robinson-sr-technologist ac1bmj@r.postjobfree.com

Empathetic professional, with a passion for people and learning new technology. My purpose is to obtain a position where I may utilize my talents to enhance people’s perception of what great service really is.

SUMMARY

Versatile and resourceful Professional Technologist with extensive experience designing, troubleshooting, developing, implementing and evaluating training networks/infrastructures and training programs.

Committed to meeting or exceeding the needs of internal and external customers.

Possess keen power of observation and innate ability to see the big picture while concurrently focusing on the important details.

Combine strong analytical acumen with effective communication and listening skills.

TECHNICAL SKILLS

Operating Systems: Windows (95, 98, NT, 2000, XP,2007, 2008, 2010, 2012Advanced Server 2000, Server 2003, UNIX Solaris 8.0 (Basic Administration), MAC OSX.

Software: Microsoft.NET, Microsoft Office Suite, Remote Desktop, VMware, VCenter, Vsphere client, CISCO Webex Meeting and Training Center, Saba Classroom (LMS), VPN (Cisco), MS Exchange, VNC, PC Anywhere, RDP, Team Viewer, ADP, SQL, MS Access, Terminal Services,

Adobe Captivate 5, Command Line Based Utilities/Flashing Systems (various), Hyperion, DICOM/PICOM, Proprietary Enterprise Medical Software, Snagit, NICE Performance Management suite, 8X8 Virtual Office and Virtual Contact Center, MPEG2/4

Hardware: Ram, Mother boards, Expansion Cards, Hard Drives, Workstations, Laptops, Network Devices, RAID arrays, SCSI drives, Rack mount servers, Multiplexers, BNGs, Decoders, Printers, Projectors, Switches (managed and unmanaged), Routers.

Maintenance: Computer assembly and disassembly, formatting hard drives, operating system installations, system restores, data backup and troubleshooting

PROFESSIONAL EXPERIENCE

Eden Prairie Rentals, San Jose, CA 2014 – present

Project Lead/ Systems Administrator

NPower, San Mateo, CA • 2017-2017

Student

8X8, San Jose, CA • 2015 – 2016

Sr. Technical Trainer /Curriculum Developer

NICE Systems, Redwood City, CA • 2013 – 2015

Sr. Technical Trainer /Curriculum Developer

Aerotek, San Jose, CA • 2012 – 2013

Sr. Technical Trainer /Curriculum Developer

Schneider Electric, Livermore, CA • 2009 – 2012

Sr. Training Engineer /Curriculum Developer

Acusis, Santa Clara, CA • 2008 – 2009

Senior Product Support Engineer (Lead)

Harmonic Inc., Sunnyvale, CA • 2004 – 2008

Senior Technical Trainer/Curriculum Developer

Sc mage, Los Altos, CA • 2003 – 2004

Technical Support Engineer

Liberate Technologies, San Carlos, CA • 2000 – 2003

Senior Systems Administrator/Product Demonstration Rep

TECHNICAL COURSES COMPLETED

CCNA Course - (Completed 2 of 4 classes)

UNIX System Administrator I, CompTIA A+

PROFESSIONAL RESPONSIBILITIES

Regularly collaborated with Engineering, Product Development, Tech Support, Marketing, Sales, Engineering Operations, Manufacturing and Customer Support Group to resolve end user issues, and stay abreast of product features.

Built custom Enterprise server and client systems according to specifications for field deployment in the medical field

Collaborated with TAC (Technical Assistance Center), Sales, Engineering, Marketing, Operations and Manufacturing departments to create world-class training programs and developed a standardized format for all training curriculum.

Streamlined class setup & tear down process, which reduced setup time from 20 minutes per VM to less than 5 minutes per VM.

Researched, set baseline specifications, purchased and set up new VM Host servers for future classes, enabling multiple classes to be conducted in tandem.

Performed upkeep of classroom infrastructure to include cloud-based PBX’s /Tenants, servers Student laptops, desktops and LAN/WAN

Created a Lockout Tag Out and ESD training program, saving thousands in external contract costs.

Saved my company thousands in annual external certification/re-certification costs.

Managed all business unit applications and provided top level phone support for all applications and desktop issues.

Developed a product-life-cycle rotation for antiquated computers, peripherals, and other obsolete equipment, saving the company tens of thousands of dollars.

Conducted demos of Liberate platform for internal and external customers on a pre-sales basis, maintained, updated and troubleshot Demo Center hardware and software.

Provided "Train the trainer" sessions and conducted “New Hire” product training courses.

Created “How to “Documents for Junior Support Engineers and customers which enabled them to become more efficient in system troubleshooting and application use.

Established a Service program for Handheld dictation devices which in turn increased customer satisfaction significantly and reduced churn.

Coordinated after hours shift coverage during team vacation days, off hours and holidays.

Conducted customer meetings for all innovative technology implementations.

EDUCATION

B.S. Business Management, Western Governors University (in progress)

Certified Instructor for United States Navy

CERTIFICATIONS

Licensed A&P Mechanic Certificate #3413456

CompTIA A+

PMP (In Work)

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