Customer Service Representative
Resume:
Carmen Y. Thomson
**************@*****.***
Customer service professional with over 15 years of experience providing office, retail and call center support. Manage large call centers to exceed internal service/sales goals. Translates, rewrites, comprehensive materials from English to Spanish to support business objectives.
Skills Summary
Finance
Loss mitigation
Collections
Account management
Medical office support
Office management
Human resources
Call center supervisor
Organized and Self-Motivated
Ability to prioritize tasks
Proficient in Microsoft Office suite
Outstanding interpersonal skills
Professional Experience
COWORX STAFFING (C-Tech Manufacturing Co., LLC), Waterbury, CT
Administrative Assistance, (Nov/2016– Dec/2016)
Responsible for managing and placing inventory.
Created bids for job proposals.
Created, managed and organized all file systems and folders, hard copy and on the computer.
COWORX STAFFING (Macy’s®), Waterbury, CT
Human Resources, Administrative Assistance (Sept/2016– Nov/2016)
Responsible for recruiting and hiring talent using Taleo database.
Provided Spanish translation support for prospecting hires.
Explained and executed job offer letters.
ALORICA formerly EXPERT GLOBAL SYSTEMS (EGS), North Charleston, SC
Customer Service Supervisor, (Mar/2013–Aug/2016)
Responsible for addressing and resolving escalated issues.
Coached and developed staff, trained new employees.
Conducted oversight of quality assurance guidelines in Verint Systems.
Handled staff payroll; assisted in hiring and terminating of staff.
Established and exceeded customer service goals and standards.
VERIZON WIRELESS, North Charleston, SC
Customer Service Representative, (2011–2012)
Provided Spanish translation support services to customers.
Responsible for monthly inventory, managed shortages and overages.
CREDIT ADJUSTMENT BUREAU, Charleston, SC
Customer Service Representative, (2003–2011)
Interacted with customers on a daily basis, provided bill review for inbound calls.
Carmen Y. Thomson Resume
Page 2
Helped with billing and collections activity.
Provided Spanish language support to customers to help resolve invoicing issues.
OTHER
White Oaks Nursing Home volunteer
Sturh Funeral Home, provided administrative support and tended to grieving families
Human resourcing hiring practices training, (Alorica)
Bilingual in English & Spanish (oral and written)
Learning Microsoft® PowerPoint to enhance administrative skills
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