Customer Service Professional Experience

Erica Smith

***** ****** ** *******, ** ***** Phone: 832-***-**** * Email:********@*****.***

Objective

I am a flexible, trustworthy and striving candidate with experience of working in a range of different industries. I am excellent in adapting to changes speedily and own a proven ability to produce innovated ideas and solutions to problems.

Profile

•Customer service oriented skills – Ability to deal with irate customers using excellent interactive communication skills

•Ability to manage multiple projects and deadlines.

•Prepared and confident in dealings with individuals at all levels.

•Proficient in the use of Microsoft Windows XP, Microsoft Word, Outlook, Excel, Word, Publisher, Filing, Internet.

•Typing Speed 45 WPM

Professional Experience

Busby& Associates Secretary/Receptionist Oct 2014 - Present

Greet and screen visitors who walk into the office and answer a busy multi-line phone system. Screen incoming calls and determine their needs. Take telephone messages for the staff and forward calls to staff members or to voice mail system. Conduct over 100 calls per week to promote the firm services, resulting in high rate of potential clients and eventually existing clients. Listen carefully for key concerns of the clients and find a way to interest potential clients in the services this firm provides. Schedule appointments for all attorneys and paralegals. Receive payments from clients in person and over the phone. Keep all of the firm’s social media connections up to date and active.

Royal Smoothie’s Co Call Center Representative Nov 2013 - Aug 2014

Assisted customer with their queries and problems by phone, email and chat. Established and contacts with new and existing customers. Helped customers place new orders easily. Entered and updated new customer details in the customer relationship management software.

Flood Spine Clinic Receptionist Apr 2010 - Oct 2013

General Duties included: answer telephone, screen and direct calls, take and relay messages, provide information to callers, greet persons entering organization, direct persons to correct destination, deal with queries from the public and customers, ensure knowledge of staff movements in and out of organization, monitor visitor access and maintain security awareness, provide general administrative and clerical support. Also used live chat.

Education

Cypress Ridge High School Houston, Texas Diploma June 2010

References

Available upon request.

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