Profile

A professional having a total of more than 6 years of work Experience managed more than 100 + seats, remote management, Profit & Loss, marketing, budgeting and process specific SLA.

Expertise in team handling, good leadership and management skills, superior business communication and organization skills, Inquisitiveness to explore and learn new strategies, sound judgment, initiative, tenacity and the flexibility to operate independently in a fast-paced, business environment.

EMPLOYMENT HISTORY

June’ 2009 to 2012 August RP Telebuy Sky shop (I) Pvt Ltd, Bangalore

Regional Senior Executive - Operations

Work Profile

Managed the entire state of Karnataka and Goa in terms of last mile delivery

Responsible for Managing and delivery of process specific SLA’s, and Profit & Loss.

Managing the entire operations, client relationship management, reporting to the Sr. Manager Operations.

Managed both outbound and inbound domestic processes.

Managed the supply chain across the states of Goa and Karnataka

Managing functions like Quality, business excellence and training

Travelling to all branch location Goa and Karnataka region for periodic performance reviews and employee relations

Handled the tasks of implementing, improving and reviewing the policies of the organization

Responsible for training, hiring the delivery executives across the states

Tracked order flow traffic of the localities and identified the areas that need to be improved in terms last mile delivery.

Handled complex customer queries and complaints.

Reason for Leaving: Company outsourced the process

October 2012 to June 2015 as Distributor for MTR Foods and GRB Dairy in Salem.

Work Profile.

B2B marketing for the products across the district of Salem and Trichy.

Periodical field visit to the field to analyze the market.

Warehouse management.

Logistics management.

Keeping up the promised time of delivery.

Reason for Leaving: Got a better opportunity

July’2015 till date with Runnr.in (Cart Hero Technologies) under RANDSTAD India Pvt Ltd Payroll

Senior Team Leader - Fulfillment Pan India.

Work Profile

Setting up the support infrastructure, teams to support our varied set of customers

Build processes to achieve high customer satisfaction through constant evolution of processes and systems by involving and consulting all the stakeholders.

Make processes efficient by automating most common customer touch-points and use cases.

Optimizing cost by lean operations.

Ensure replication and adherence of processes in multiple cities.

Ensure smooth operations through people management and delegation.

Managed Pan India team to improve city performance.

Implemented merchant satisfaction survey.

Implemented several innovative ideas towards business growth and 100% merchant satisfaction.

Implemented Customer support & Business support Pan India.

Reason for Leaving: Looking for overseas opportunity

Education and development

Bachelor of Business Administration (BBA) in 2011 from Bharathiyaar University Coimbatore.

Post Graduate Diploma in HSE 2013 from Gems Technologies, Hyderabad.

Nebosh International certification in Health and Safety at work 2015, United Kingdom

Secondary and Higher Secondary in HCMS 2004, Tirupattur.

Personal Details:

Date of Birth : 06th July 1985.

Marital Status : Married

Address : 21C, Crescendo Building,

Upper East Coast Road,

Singapore -445210

Passport Number : R0843731

Visa Status : Visit Pass

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