Curriculum Vitae

Gagandeep Kaur

D-** Saraswati Garden, 1st floor

New Delhi-15

E-mail- ac1bib@r.postjobfree.com

Cell no.- 971*******,011********

Career Objective:-

Seeking a position in a reputed industry to, showcase my skills, loyalty, hard work, dependability and positive results working individually or in a team environment.

Professional Experiences:-

1) Worked as a telecaller-cum-FOEfor three months with Dr. Batra’s.

- Attending and distributing incoming and outgoing mails.

- Answered incoming calls and respond to patients inquiries in a courteous manner within scope of knowledge and authority and placing to other concerned persons in the department as appropriate.

- Maintained the decorum of the front desk and keeping it tidy, spick and span.

- Arranged meetings and schedule appointments as requested by the patients or visitors.

- Facilitating the first time visitors by helping them filling the inquiry forms.

- Greeting the visitors in a respectful and amiable manner and sorting out their queries and objections regarding the concerned matter.

- Enter and maintain the recorded data of the patients so as to review back the same as and when required.

- Ensured the smooth functioning of the day-to-day activities and performing them at the prescribed timing.

-Scheduling the appointment of the patient with the concerned doctor and giving them reminder call.

2) Worked as a receptionist with Neeraj Diagnosticcentrein KirtiNagar for 1 year.

- Handled the incoming and outgoing calls.

-Assisted in coordination of office services such as maintaining receipts and bills, print outs, photocopy, data entry etc.

- Regularly keeping check at the tidiness of the reception area and also maintaining cash and accounts.

- Scheduling appointments of the clients.

3) Worked withArun Health Centrein Ramesh Nagar for 2 years.

- Handled the incoming and outgoing calls.

- Supervising the coordination of the daily basis activities and paying attention at the center premises by greeting the visitors and acknowledging their queries.

-Scheduling the appointment of the patient with the concerned doctor and giving the reminder call.

4) Worked withARC Manpoweras Business development Executive in JanakPurifor 1 year.

- Connecting with prospected clients to strike a deal by convincing power and client-centered objective.

- Calling to the prospected or targeted company so as to tie up with them for the business deal.

- Communicating with the clients to develop the link both via electronically or through phone.

- Preparing the sheet of the existing and freshly targeted companies on excel.

- Attending to the walk-ins and greeting them in a well-mannered way. 5) Presently working with UNHCR as a Receptionist (United Nations High Commission for Refugees) since 16Nov 2015. (Under UNOPS Contract valid till 31st DecemberLICA 2).

● Key Competencies and profile requirements are as follows:-

- As a receptionist (focal point), foremost duty is to concentrate on answer and forward phone calls to appropriate individuals & departments by acting as a switchboard operator.

- Besides the above mentioned, scheduling appointments of dignitaries with appropriate persons as assigned and ensuring their timely visit.

- Managing the front desk by keeping it tidy and maintaining the decorum of the reception premises invariably.

- Responsible for assisting & supporting HR/Admin and Programme Unit with comprehensive and expedient manner.

-Effectively & professionally answering the telephone & dealing with inquiries and also receiving and transmitting verbal and written messages to appropriate Officer/Unit/Department concisely and promptly.

- Receiving deliveries, couriers, personal mails & arranging distribution to recipients and also verify the invoices of courier meticulously before processing payment and also getting it signed and stamped duly by the HR Focal Point.

- Logging information on calls received & maintaining detailed records of calls made out.

- Assisting in typing letters, preparing database of candidates, applicants, and interns & also sending mails for their test, interview etc.

- Assisting HR/Admin Section in drafting MIP letters, medical treatment issuance letter for drop-outs employees and preparing letter draft of health checkup for regular and existing employees as well.

- Maintaining register/record of visitors/clients etc.

- Helping in compiling of UN e-directory of the staff every month and also preparing their leave and absence report on timely basis.

- Keeping check on regular supply of stationary/medical aid stock etc. and maintaining its record.

- Resolving the clients/ intern applicant’s inquiries in an amiable manner and catering to their special needs, requests & Complaints.

- Coordinate with other protection department officer in making applicants database.

- Ensuring optimal utilization of office equipment’s like Scanner, Xerox Machine, CD’s etc.

-Handling petty cash for monthly postage stamps stock and coordinate independently with newspaper/courier vendor etc. for timely billing or payment.

- Performing other secretarial/procurement/administrative work as and when needed.

Academic Qualifications:-

- Graduate from Monad University (Hapur).

- Pursuing M.A. From Bharati Vidyapeeth University. (2nd year)

- 10+2 from Shaheed Bishan Singh Memorial School.

- Pursuing PGDM in Human Rights from IIHR.

Key Skills and strengths:-

-Good accuracy in typing speed with 70 wpm.

- PABX/Switchboard operator.

- Eloquent and clear communication and interpersonal skills.

- Knowledge of computers in MS-Word, MS-Excel, MS-Power Point etc.

- Appropriate demeanor while dealing with the customers.

- Positive attitude and vigilance towards task-accomplishment.

- Analytical skills, Judgmental and tactful.

-Proactive and problem-solving skills with a goal-oriented approach.

- Demonstrated ability with a proven track record of 4+ years with an ability to suggest improvements in the work and task.

- Ability to work on own & as a team player.

- Legal & Methodical approach to working.

- Professional & approachable telephone manner, can deal with the customers at all levels.

Personal details:-

Date of birth:- 24/11/1991

Languages Known:-English, Punjabi and Hindi.

Hobbies:- Painting, chit-chat, surfing on net, dancing, Reading interesting books.

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