IT/Appliations Services and Projects Manager

CAREER OVERVIEW

IT Projects and Services Delivery Manager with 15+ years of total IT experience, varies in aviation, health-care, education, and public sector departments, in managing clients of various sizes in both Egypt and the UAE. Throughout my career, I have developed practical experience and usable knowledge of business technology consulting, selecting vendors and managing contracts, planning and monitoring ERP projects using PMP standards and MS Projects, maintaining high-performance and scalable infrastucture, hardware and software virtualization, foreseeing and mitigating risks, creating business continuity plans, negotiating with stakeholders and communicating with senior management, implementing human resources best practices and functions, recruiting resources, budgeting and financial concepts, programming software applications using Oracle database and tools, coaching and mentoring teams from cross-cultural backgrounds, and continuously maintaining and improving services using ITIL processes.

CAREER PROGRESSION

Projects and Services Delivery Manager, Principle Oracle Applications Architect.

From November 2007 to July 2016.

Injazat Data Systems, Data Center and IT services provider, in Abu Dhabi, UAE.

Key Responsibilities:

1.Planning for projects’ scope with technical teams by conducting requirements gathering sessions and CRP sessions, performing documents analysis, and estimating time and resources needed using buffering and critical paths techniques to avoid schedule overrun.

2.Working with different teams to design and configure Oracle HCM solutions according to business requirements, prepare test scripts and conduct UAT sessions .

3.Estimating cost for projects and services including hardware, software, licenses, subscriptions, and human resources taking into account historical data and quotations.

4.Working with constraints and trade offs such as scope, quality and duration.

5.Keeping projects on track by holding follow-up meetings, generating actions list, calculating estimates to complete, and continuously monitoring and evaluating critical paths and risks such as risks of delay, re-work, lack of knowledge and/or scope creep.

6.Preparing status reports, and holding regular meetings and steering committees with stakeholders such as departments' head, client's IT/Project Manager, Operations manager and senior management to discuss updates, risks and options to mitigate them.

7.Preparing various kinds of analysis, such as Cost vs. Benefits, Gap Analysis, Business Impact Analysis, What-if Analysis, and Root Cause Analysis to making informative decisions and address problems of varying sizes.

8.Coaching teams, providing leadership & motivation within matrix organization & multi-national environment and liaising with various teams, vendors, stakeholders to facilitate everyone’s job and ensure all milestones are achieved within time-frames.

9.Managing vendors, reviewing and enforcing contracts, performing health check on deliverables, and applying quality measurements according to agreement and technology's standards.

10.Creating and Implementing service agreements, monitoring incidents and analyzing incidents patterns to foresee problems, find bottlenecks and improvement opportunities/potential projects, and addressing them either by process re-engineering, fixing root causes, or new automation solutions.

11.Evaluating services by running performance KPIs against agreed SLAs and OLAs, preparing Trend Analysis including graphs reflecting volumes of each severity, major problems, underlying causes and alternative solutions, using HP system.

12.Keeping track of hardware inventory, network topology, security and data access level for all users.

13.Liaising with various teams to maintain regular maintenance tasks such as backups, cloning, and major systems updates, and ensuring all hardware and software systems are scable and covered under warranties and licenses.

14.Ensuring all changes are tracked and approved through change management process.

15.Conducting full research on business technologies and new automation solutions.

16.Developing and maintaining HR & IT policies and procedures, including creating job descriptions, roles and responsibilities matrix, security matrix and different guidelines.

17.Adhering to Oracle ABF, Project Management & ITIL methodologies, and Injazat standards.

Projects:

1.Abu Dhabi Sewerage Services Company (ADSSC).

2.MIRAL (EAA’s Subsidiary).

3.Abu Dhabi Ship Building (ADSB).

4.National Rehabilitation Centre (NRC).

5.Abu Dhabi Systems and Information Centre (ADSIC).

6.Executive Affairs Authority (EAA).

7.Imperial College London Diabetes Centre (ICLDC).

8.Abu Dhabi Authority for Culture & Heritage (ADACH).

9.Musanada.

10.Emirates Nuclear Energy Corporation (ENEC).

11.Department of Finance (DOF).

12.Abu Dhabi Water and Electricity Authority (ADWEA).

13.Department of civil service (DCS).

Senior Oracle Techno-Functional HCM Consultant, and Project Analyst

From April 2007 to December 2007.

Aviation Information Technology (AVIT), IT service provider company, in Cairo, Egypt.

Key Responsibilities:

1.Carried out end to end HRMS implementations (Oracle HR, Payroll, Self-Service, Learning Management, and Performance Management).

2.Conducted training and prepared user manuals and guidelines.

3.Prepared the required business and system documentations including current vs future business analysis, system configurations, security matrix and customization.

4.Acted as HRMS single point of contact, liaised with various stakeholders to collect business requirements, estimated resources and time required for every task, provided best practice consultation, and obtained approvals on deliverables.

5.Provided application solutions, performed impact analysis, highlighted risks and addressed them, and ensured the system is aligned with the quality standards and business requirements.

6.Followed up with vendors on deliverables & time-lines and performed health check on deliverables.

Projects:

1.Egypt Air for Maintenance and Engineering (EAME).

Senior Technical ERP Consultant and Team leader

Form August 2005 to March 2007

Middle East for Information Technology (MEIT), software house, in Cairo, Egypt.

Key Responsibilities:

1.Designed & developed comprehensive in-house financial modules using Oracle Database, Oracle Forms, Oracle Reports, XML, and Java tools.

2.Performed full testing, debugged codes, and solved application bugs.

3.Prepared the application's technical documentations.

4.Created work breakdown and used it as a communication tool with team members.

5.Managed, mentored, and allocated developers to tasks and provided them with needed support.

6.Prepared status reports to report on work progress to management.

Part-time Oracle E-business suite Financial & HRMS Trainer

From January 2007 to October 2007

Legend Technology, training institution, in Cairo, Egypt.

Key Responsibilities:

1.Conducted Oracle E-business suite Training courses for both HCM (Core, Payroll, SSHR & Learning Management), and Financial modules (GL,AP,AR & Cash management).

2.Prepared guidelines and hands-on material for attendees.

Health-care Management Information System (HMIS) Specialist.

From October 2002 to July 2005

Misr International Hospital (MIH), health-care institution, in Cairo, Egypt.

Key Responsibilities:

1.Gathered and evaluated current business processes and users requirements.

2.Identified operation bottlenecks and performed gap analysis.

3.Participated in system acquisition process by developing product description and selection criteria, and attended vendors presentation to ensure proposed solution was aligned with business needs.

4.Followed up with vendor on schedule and action items to facilitate the implementation of both HMIS over-the-shelf and customized solutions for all departments, and liaised with stakeholders as a central point of contact.

5.Managed system backups and necessary updates and upgrades.

6.Developed custom reports and functions according to business needs using power builder and SQL.

7.Provided users with required support and consultation on the application, answered their inquiries, and provided them with alternative workarounds and solutions.

8.Prepared and executed test scripts and Performed full health check on all vendor's deliverables, and followed up on time-lines according to plan.

9.Trained end and key users on how to use the system and what to expect and created user manuals.

10.Trained first line support team on the new system and best practices.

Technical Developer

From Sept 1999 to Sept 2002.

Trading Company based in Cairo, Egypt.

Key Responsibilities:

Gathered business requirements and developed inventory application using Oracle and Power Builder tools.

EDUCATION

Graduated from Ancient European Civilization, Arts College, Ain Shams University in June 1999.

TRAININGS AND CERTIFICATIONS

Oracle Certified Associate (OCA) Certified.

June 2004

Project Management Professional (PMP) Certified.

June 2009

Information Technology Infrastructure Library (ITIL) foundation.

May 2014

Information Security and Risk Management course, Washington Univ.

June 2014

Operations Management course, Pennsylvania Univ

Sept. 2014

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