Sales Customer Service

MARIA JOSEPH DEEPAK

#***, ***.*********, ***** **,

SENGADU, VALAVANUR (POST),

VILLUPURAM (TALUK),

PH: +919*********

E-MAIL: ***********@*****.**.**

Summary

An ambitious, highly motivated and energetic sales executive with excellent marketing and business development skills. Experience of managing sales and merchandising for established retail outlets through whichI have been able to meet the Industry’s challenging needs at global scenarioand possess multiple skills covering many fields including business development and marketing enhancement. Over 7.6 years marketing experience of working in competitive industries and successfully identifying, developing and managing new business opportunities within these markets.

Personal details

Date of birth : February 13th 1980

Languages : Tamil, English, Hindi

Experience highlights

Total years of experience : 9YEARS

1, ICICI PRUDENTIAL-CHENNAI, WORKED FROM JAN 2008 TO DEC 2008

Designation:- Financial services consultant

2. MRF LTD - CHENNAI, WORKED FROM FEBRUARY 2009 TO JULY 2015

Designation:- ASSISTANT DISTRICT MANAGER-CHANNEL SALES

3, BRIDGESTONE INDIA PVT LTD, SINCE OCT 2015 AND TILL NOW

Designation:- Deputy District sales manager

RESPONSIBLITIES:-

DEALER MANAGEMENT:

1.Develop and Increase the channel partners to increase sales to meet the assigned targets

2. Successfully rebuilt business by refocusing sales/marketing strategy on referral and channel relationships

3.Strategically managed and grew dealer relationships, evaluating their performance region by region and identifying opportunities to seek deeper market penetration

4.Encouraging and increasing the Dealer deposit

5.Managing account receivables

6.Sales target monitoring.Forcasting, arranging the stocks and dealer inventory monitoring.

7.Meeting the major fleet customers and promoting truck radial tyres.

8.Achieving the District sales target with the support of depot sales offices.

9.Keeping vigilant on competitor activities

10.Developed and led a professional sales team to ensure achievement of revenue targets, operational goals, customer satisfaction, and individuals' career objectives

Note: I was handling almost almost 120 dealers under Chennai region in MRF which covers Chennai,Salem, Sankagiri, Thiruchegode,Namakkal, Chengalpat, Kanchipuram, Vellore, T.V.Malai, Pondicherry, Cuddalore, Villupuram, Karaikal,. I had a team of 9 persons who had reported to me.

Atpresent I am handling Pondicherry region which covers Villupuram, Cuddalore, Nagapatinam and Pondicherry.

CUSTOMER SERVICE:

1.Meeting the truck customers and inspecting the vehicles and the tyres( irrespective of any brand)

2.Providing the solution on the findings from the inspection

3.Arranging the tyres to the required customers

4.Follow up of the new tyres tested in the market

5.To be more on customer friendly

TECHNICALSKILLS:

1.Obtained tyre technical training from MRF’s Tiruvotriyur plant from March 2011 to May 2011

2.Attended 3 days technical training at Ashok Leyland –Guindy on Vehicle familiarization in Dec 2012

OTHER RESPONSIBLILITIES:-

1.Monitoring sales and handling of a team of sales representatives

2.Increase sales through various channels

3.Conduct promotional campaigns

Educational background

Master of Business Administration 2007

CHRISTCOLLEGE, BANGLORE

MAJOR : Marketing and Human Resource Management

Bachelor of ARTS 2003

ST.XAVIRESCOLLEGE OF ARTS & SCIENCE

AHMADABAD

MAJOR : ECONOMICS

COMPUTER SKILL:

Office Package : MS-Word, MS-Excel, MS-PowerPoint

Operating Systems : Windows Xp,ME

Browser's : Microsoft IE, Fire fox, Pale moon, Opera

Area of interest

Business development

Relationship management

New product development

Customer service

Strength

Resourceful in the completion of projects, effective at multi-tasking

Strong communication and presentation skill, Excellent written and verbal communication skills

Quick learner, dedicated and result oriented professional.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions

Highly trustworthy and ethical oriented

Ability to perform multitasks and ensures compliance with tight deadlines.

Declaration:

I hereby assure that the above all information is true to the best of my knowledge and belief.

Date :15/07/2017

Place : CHENNAI MARIA JOSEPH DEEPAK

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