Technical Support Engineer
Resume:
Hisham Alatiyyah
Computer Application, Advanced Application, Network, Assembly and Operating, Router Technology, LAN Building, Wireless Technology, WAN Technology, IP Telephony, Network Security, IT Security
Personal Information
Nationality: Saudi Current Location: Saudi Arabia, Riyadh" Welling to relocate”
Email: ************@*******.*** Mobile Number: 009***********
Career Objective:
To work in a challenging environment where I can experience personal growth and development.
To take advantage of skills and experience I have acquired during my career.
To gain enough experience that help me to contribute more to the society and country.
Key IT Skills:
- Network: Building Full Network – Enterprise Security – Monitoring – Virtualization – Cloud Management – Access Control
- Hardware: Computer assembling & maintenance - Troubleshooting hardware & software problems - Installing & configuring the peripherals, components and drivers – Wide knowledge of motherboard & circuit designs of monitor – Deep knowledge of printer and cartage – Familiar with electrical hardware test equipment – Familiar with hardware tools
- Operating System: Windows – Linux
Special Skills:
- Highly organized & good planner - Excellent Analytics skills - Efficient in time management - Critical Thinking
- Able to work under pressure - Customer Support & Service - Hard working & dynamic person
Professional Experience:
IT Service Desk Support (Team Leader) September 2016 – February 2017.
Accenture (Saudi Arabian Monetary Agency Project) Saudi Arabia, Riyadh
Disk Side Support Engineer (Team Leader) September 2015 – August 2016.
BMC (Alinma Bank Project) Saudi Arabia, Riyadh
Oversee and update assigned support service requests.
Handle daily technical support activities on desktop support, data network and server management.
Grow clients and communicate to Account Manager by determining new opportunities.
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Train end users on usage of computer hardware and software.
Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
Adhere to policies as per corporate manuals and directives.
Extend computer support for systems’ software and hardware.
Setup computers and install software for various applications and programs.
Interact with staff on desktop problems and their resolution.
Network and connect computers within organization to better communication.
Order or buy computer systems and liaise with purchase and supplies department.
Maintain computer peripheral devices like printers and resolve associated problems.
IT Network & Support Engineer December 2013 – July 2015
GIZ GmbH (Gesellschaft für Internationale Zusammenarbeit) (TTC Project) Saudi Arabia, Riyadh
In Charge, of IT research, development and consultation in Technical Trainers College project.
Design and program the inventory system by MS Access Database integrated with SharePoint for the college
Technical support for student management system, college's staff, Classes, Labs and website.
Server and database administrator of college data center servers and databases.
In charge, of computer configuration, image and software administration, installation and maintenance.
In charge, network architecture and maintenance, IP Telephony, Email Service, User account management, IT security and network printing configuration service.
IT Helpdesk Engineer (Team Leader) June 2009 – March 2011
Wipro Arabia Limited (Alinma Bank Project) Saudi Arabia, Riyadh
Manage normal desktop/laptop/printer/other user devices
L1 Network/Security Support.
Incident investigation, diagnosis and resolution
Detection of possible problems and notification to the problem management
Support in resolution of major incidents
Provides progress updates to customers throughout the cycle of an incident.
Updating the same in the tool (HP Service Manager)
Ensures that users are satisfied with the resolution and call closure
Carrying out actions in order to update known error database
Coordination with vendors for resolution of calls
Daily and weekly reports with analysis for the higher management
NOC Helpdesk Engineer March 2008 – November 2008
Arabian Company for Internet and Communication (AwalNet) Saudi Arabia. Riyadh
Help Desk for the corporate users and troubleshooting problems
Technical Support (ISP, ADSL, Cable Service, Redline, WiMAX, Mail Servers, Hosting Servers, SMS Services ..)
Education:
St. Giles International (2011-2013)
Diploma of English as a second Language, International School, IELTS score of 5.5. USA, Santa Barbara, San Francisco
College of Communication and Information (2005-2008)
Associate Degree in IT Network. Saudi Arabia, Riyadh
Focusing on Operating Systems, Computer Application, Advanced Application, Computer Assembly and Operating, Computer Network, Router Technology, Network Cabling, Wireless and WAN Technologies, Building LAN and Network Security subjects
Training & Certification:
CCNA 4: WAN Technologies (2008)
CCNA 3: Switching Basic &Intermediate Routing (2008)
CCNA 2: Routers & Routers Basics (2007)
Panduit Network Infrastructure Essentials (2007)
CCNA 1: Networking Basics (2006)
IT Essentials II: Network Operating System (2006)
IT Essentials I: PC Hardware & Software (2006)
Additional Information:
I have been traveling to many countries since 2008; I also lived and studied in USA which gave me a very good chance to deal with different people from different cultures and backgrounds.
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