Customer Service Manager

Charles Style

**** *** ***** ****** *************, GA. 30043

917-***-**** ac1bce@r.postjobfree.com

QUALIFICATIONS

** ***** ** ********* ******** service and sales experience combined with 15years’ experience in the health administration field including policies, procedures, medical terminology, Freedom of information Act, the Privacy Act and HIPAA compliance.10 years’ experience in the Real estate field including sales, leasing, appraisals, construction, and property inspections. Along with VA, FHA, Fannie Mae, Freddie Mac, Ginnie Mae loan processing guidelines and HUD guidelines, operation of reach truck and forklift.

EDUCATION

Sept 1982- Jan 1985 New York Institute of Technology

May 2002-May 2002 Professional Career Institute

June 2003-June 2003 Realty Institute

EMPLOYMENT

Nov 2015-April 2017

Millwork Specialist, Home Depot 20hrs /week Supervisor: Aspasia Kotsianas 732-***-**** EXT 130

Give fast, pleasant service by energetically seeking out customers to respond to their inquiry and assist them with their home enhancement plans using product knowledge, giving information on product specification and related items to sell the entire project. Generate leads for at home services, meeting and exceeding sale goals. Down stock merchandise and walk the aisles to maintain a clean safe environment. Following the Orange Promise of “the most convenient customer experience for the best value” giving superior customer service and sharing information with others in a fast paced, team driven environment.

Sept 2013-June 2017

Advanced Medical Support Assistant, Veterans’ Hospital 40hrs / week GS-6

Greet and check-in patients for PACT and specialty clinic visits. Authenticate Veterans registration in My Healthy Vet. Update Veterans’ insurance via the ICB Docmanager software. Verify and complete RTC orders, discontinue consults as per service protocol, and recall reduction. Manage patient information, following HIPAA guidelines, ensuring patients have signed all proper release of information forms, updating medical records by scanning documents into CPRS, handling all incoming and outgoing mail and correspondence. Assist PACT and specialty clinics with patient appointment flow during high volume clinic days, including use of VOCERA badges to help facilitate clinic staff communication. Operate VISTA, VETLINK, CPRS, and GUIE scheduling programs to access patient information to schedule and cancel patient appointments, and field inbound calls providing exceptional customer service. Super user/trainer for the GUIE/VSE scheduling program and trainer for VOCERA badges. SUPERVISOR: Rochelle Larose 973-***-**** EXT 3082, 3083.

May 2010-Sept 2013

Contract Communications Supervisor, Veterans’ Hospital 40hrs/week

Supervise daily operations, schedule work assignments, and assured coverage. Conduct appropriate conferences and counseling sessions to improve productivity. Ordered office supplies, inventoried “Lost and Found” property and cataloged all Communications equipment and point of contact for maintenance contractors. Conduct interviews for new applicants, evaluate subordinates, and produce departmental reports. Train and monitor technicians on use of ACD Switchboard System, perform QA to ensure the technicians use excellent customer service to assist Veterans in their queries and concerns. MANAGER: Winslowe Boyce 718-***-**** EXT 1847

.

Oct 2002- May 2010

Telecommunications Technician, Veterans’ Hospital 40hrs/week MANAGER: Winslowe Boyce 718-***-**** EXT 1847

Operate UMBXICS and NEC switchboard consoles to answer high volume inbound calls and to operate the hospital paging system. Facilitate Police communications via Two-Way Police and OEM Radio Systems. Monitor Hirsch and Central Alarm Systems to notify and dispatch emergency personnel to alarm activations including hospital gases, temperature, intrusion, and panic alarms. Operate Vista Computer System to verify patient appointments and information within HIPAA compliance also to access staff directory while using excellent customer service.

July 1998-Sept 2002

Property Consultant, Better Homes Depot, Inc. 40hrs/week. MANAGER Steve Cymbrowitz 917-***-****

Helped clients purchase and lease newly renovated and newly constructed properties owned by the company, also previewed properties as viable purchases for the company. With knowledge of VA, FHA and HUD guidelines and experience in construction performed walk-through and follow-up inspections during construction and prior to closing. Using knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae along with experience in real estate, mortgages, contracts, and leases acted as Liaison between banks, contractors, management and clients.

References furnished upon request

Contact this candidate