Medical Assistant Customer Service

Objective: Professional, multi-skilled Medical Assistant with over 5 years of experience; seeking position in the Healthcare Industry.

SUMMARY OF QUALIFICATIONS

CPR and AED qualified

Lab Equipment

Injections

Vital Signs

Data Entry

Entering billing charges

Patient intake

Urinalysis

Patient Scheduling

Chart Updating

Insurance Claims

Customer Service

Organizational Skills

Medical Terminology

PROFESSIONAL SKILLS AND EXPERIENCE

Medical Assistant/ Multi-Skilled Assistant

Assisted with preparation of rooms and medical instruments for child birth.

Removed gauze and post operation bandages; assisted post-operative patients with showering.

Worked in the nursery with newborn infants; conducting hearing screens, feeding, bathing, and setting up instruments for minor procedures.

Applied the infant security systems on infants the HALO tags and the HUGS tags.

Transferred newborn infants from nursery to parents’ room. Transferred patients from different areas of the hospital.

Recorded vital signs three times daily or more, as needed, for post-op patients.

Delivered breakfast, lunch, and dinner to patients. Recorded the intake and output of the patients.

Emptied catheters, JP drains, and NG tubes. Collected urine specimens, throat cultures, and performed lab tests.

Set patients up on oxygen, as needed.

Conducted phlebotomy work in the office.

Escorted patients into the examination rooms and took vital signs.

Receptionist/ Ward Clerk

Assembled patients’ charts. Created new medical charts for patients. Received confidential documents and verified insurance

Proficient in the CPM computer system. Scheduled appointments on the Medi-Tech computer system.

Entered doctor’s orders, as written on charts into the computer system.

Transferred patients in the computer system.

Called doctors’ offices to set up follow-up appointments for patients being discharged from hospital.

Answered the call light system for patients needing assistance.

Answered multi-lined phones and scheduled appointments.

Received confidential documents and verified insurance.

Documented vital signs in medical records.

Proficient use of a multi-line phone and intercom system; communicated with doctors regularly.

Expert knowledge of office equipment to include: printers, copy and fax machines.

ATHENA computer system (EMR)

ADDITIONAL SKILLS

Bilingual in English and Spanish

MS Office

Office Equipment: Fax, Printer, Copier

EMR experience

Multi-Line Phone

Intercom and Paging Systems

Typing Speed 45 WPM

EDUCATION

Phlebotomy Certificate May 2016

Hopkinsville Community College Hopkinsville, KY

Cosmetology License November 2014

Queen City College Clarksville, TN

Completed Medical Assistant/Phlebotomy Program~ Diploma August 2006

Eastern College of Health Related Professions Little Rock, AR

WORK HISTORY

Clinical Support Specialist October 2016- April 2017

Integrity Rehab Group/Olympia Orthopedics Associates Lacey, WA

Phlebotomy Internship March 2016-May 2016

Express Labs and Jenny Stuart Medical Center Hopkinsville, KY

Licensed Cosmetologist February 2015-May 2016

Regis Salon Corporation Clarksville, TN

Multi-Skilled Assistant and Ward Clerk December 2006-November 2011

Conway Regional Medical Center, Women’s Center Conway, AR

Phlebotomist June 2006-December 2006

Banister- Lieblong Clinic Conway, AR

Medical Assistant/Receptionist Intern May 2006-June 2006

Maumelle Medical Clinic Maumelle, AR

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