Customer Service Representative/ Front Medical Office

Varmikia J Traylor

**** ****** *** #*** * Sacramento California 95841

Email: *******@*****.*** * Cell Phone: 707-***-**** or 707-***-****

OBJECTIVE: Full-time employment as a Customer Service Representative

SUMMARY: 5 years medical receptionist experience also 15+ years of retail and customer service experience with a proven track record.

RECENT EXPERIENCE:

Hicks Professional Group/Blue Shield of California- El Dorado Hills Ca 11/2015- 9/2016

Customer Care Representative

Provided customer service in the call center, providing members with coverage and copay information.

Effortlessly used multi systems during each call

Worked closely with the pharmacy and claims departments on members behalf

Met monthly quotas of calls taken

Planned Parenthood NorCal- Vallejo Ca 6/2010- 11/2015

Front Office: Reproductive Health Specialist II

Served as an receptionist, booked appointments, provided information about medical services and appropriate referrals, answered patient questions

Screened calls, provided health information as appropriate and documented

As a first point of contact, greet and welcomed each patient into the clinic

Ensured all accurate completion and patient understanding of all necessary forms

Assessed eligibility for funding, health insurance and or fees

Collected payments, and completed on-line eligibility process

Proficiency in NextGen, EPM/EHR systems, knowledgeable in third party insurance requirements

Maintained patient confidentiality at all times; HIPAA compliant

Abstracted and scanned medical records into electronic health records as needed

Proficient with all office equipment i.e. copier, scanner, fax, laminator

Exemplary customer service while meeting clinic productivity goals

Capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and courtesy and respect to patients and staff

PRIOR EXPERIENCE: 1995-2008

Carinos Italian Grill- Fairfield Ca Hugger Mugger Yoga Products- SLC Utah

Server Processing Specialist

Office Max- Fairfield Ca Sweet Factory- Fairfield Ca

Impress Associate Store Manager

DD’s Discount Store- Vallejo Ca Foot Action USA- Fairfield Ca

Front End Supervisor Manager In-Training

MKM Oil- Kankakee IL Kay Bee Toys- Fairfield Ca

Assistant Manager Assistant manager

EDUACATION:

GED

VOLUNTEER:

Daughters of Destiny Youth Mentoring

Administrator

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