Sales Customer Service
Resume:
Brunswick, GA
TAMARA A. COULLIETTE
PROFESSIONAL SUMMARY:
Friendly and enthusiastic Assistant Manager with 12 years of specialization in Customer Service and Operations. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
SKILLS:
Customer and Personal Service
Active Listening
Critical Thinking
Complex Problem Solving
Computers and Electronics
Administration and Management
Coordination
Judgment and Decision Making
EXPERIENCE:
Assistant Manager
Wal-Mart Inc.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Estimate consumer demand and determine the types and amounts of goods to be sold.
Formulate pricing policies for merchandise, according to profitability requirements. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions. Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns. Perform work activities of subordinates, such as cleaning and organizing shelves and 3901 Darien Highway, Brunswick, GA 31525
Ph: 912-***-****
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Mar 2008 -May 2009
Brunswick, GA
Jun 2007 -Mar 2008
Brunswick, GA
displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Establish and implement policies, goals, objectives, and procedures for their department.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Department Manager
Wal-Mart Inc.
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Cake Decorator
Wal-Mart Inc.
Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
Adapt the quantity of ingredients to match the amount of items to be baked. Place dough in pans, molds, or on sheets and bake in production ovens or on grills. Sep 2005 -Jun 2007
Brunswick, GA
Nov 2003 -Sep 2005
Brunswick, GA
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Decorate baked goods, such as cakes or pastries.
Prepare or maintain inventory or production records. Direct or coordinate bakery deliveries.
Order or receive supplies or equipment.
Customer Service Manager
Wal-Mart Inc.
Organize and supervise activities such as the processing of incoming and outgoing mail.
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
Resolve customer complaints.
Hire and train employees, and evaluate their performance. Prepare employee work schedules.
Issue and cash money orders.
Apparel Sales Associate
Wal-Mart Inc.
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts.
Jun 2005
Brunswick, GA
Jun 1999
Brunswick, GA
Clean shelves, counters, and tables.
EDUCATION:
Certificate of Completion : Introduction to Computers Star Foundation
High School Diploma : General Curriculum
Glynn Academy
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