Office assistant, receptionist, healthcare

MARIA WOOD-RENFROW

**** **** ***** ******, ******, Arizona 85712

(C) 520-***-****/ *************@*****.***

Professional Summary

Eighteen years of experience in the healthcare field, ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. High-performing healthcare employee with years of healthcare experience in hospital setting and clerical duties. Proficient in answering multi phone lines, Microsoft word, copying, faxing, filing, scanning, admitting patients, ordering appropriate supplies needed for each hospital department. Serving as a reliable resource for patients, families, physicians, staff, and visitors as needed.

Skills

*Exceptional communication skills *MS Windows proficient

*Quick learner *Medical terminology

*Trained in HIPPA compliance *Customer service-oriented

*Flexible *Accurate and detailed

*Excellent planner and coordinator *Works well under pressure

*Appointment setting *Advanced clerical knowledge

*Multi-line phone proficiency *Dedicated to excellence

*Copying,faxing,scanning *Staffing according to hospital needs

*Purchasing supplies *Compassionate professional

*CPR and First aid certified *Admitting and Discharging patients

*Coordinating unit desk *Team Player

Work History

Patient Safety Technician, Staffing Coordinator, Unit Clerk 01/2015 to 06/2017 Tucson Medical Center-5301 East Grant Road Tucson, AZ Patient Safety Technician in the float pool department, I would be sent to any and all units in need of a sitter for their patient meeting the criteria of my skills.

Took blood pressure, did EKG’s, blood sugars, temperatures, pulse ox, heart rate. Sat alongside suicidal patients, patients who were a fall risk, patients with dementia, combative patients, patients who were a risk to other patients on the floor, patients who were petitioned by the state, patient with Alzheimer’s, stroke patients, and prisoners.

Worked with the staff of the Float Pool department which included, Patient Safety Technicians, Registered Nurses, Patient Care technicians, agency staff and travel nurses. Had daily morning and afternoon meetings with each units Charge Nurse Liaison and discussed what we had available from the float pool staff to be able to help their unit cover sick calls or staff to patient ratio depending on census. Unit clerk at night for two Cardiac units, and occasionally would be floated to other units as needed. Maintained the flow of the unit clerk desk an orderly fashion. Took care of all doctor orders for consults, request for documents from other facilities, specific needs for their patients. Answered multi-phone lines, scanning, faxing, putting together new charts, taking down old charts, and filing. Unit Secretary, Staffing Coordinator, Purchasing Coordinator, Rehabilitation Tech, PRN positions as needed

01/2004 to 08/2014 HealthSouth Rehabilitation Institute of Tucson – 2650 North Wyatt Drive Tucson, AZ Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviewing the patient. Evaluated patient care needs, prioritized treatment, and maintained patient flow, helped patients in daily needs, and supervised patients in getting ready for the day and therapy. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Stroke, Brain injuries, knee and hip replacements. Assisted doctors with documentation needed for care for various patients, scheduling appointments as ordered by the physicians and transportation to and from.

Maintain the flow of the unit clerk desk in orderly fashion. Staffed 80 bed facility with the proper nursing staff according to grid with the CNO, and occasionally the CEO. Worked beside very closely CNO of the hospital and assisted in interviewing potential candidates . Provided the newly employed individual with their orientation schedule, future work schedule and expectations in accordance with our work standards.

Purchased, delivered and stocked all supplies for every department in our 80 bed hospital. Traveled for six months to be one of the pilot facilities to help build new corporate wide scheduling program for nursing.

Pharmacy Technician

11/2001 to 01/2004 Prescription Lab Pharmacy – 6586 East Grant Road Tucson, AZ Properly compounded an average of 20-30 prescriptions per day. Managed drug and supply inventories.

Exhibited proficiency in IV compounding.

Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Properly cleaned and maintained department equipment such as IV hoods. Compounded and repackaged medications, including unit-doses, topical medications and sterile products. Conducted routine inspections of medication storage locations. Regularly stocked shelves, rotated stock and checked for expired medications. Managed supply procurement and management processes. Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels. Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels. Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions. Receptively answered customer questions and helped locate desired items in the pharmacy. Efficiently operated cash register and handled cash, checks, and charge transactions. Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

Prepared medications such as emulsions, liquids, powders and ointments. Properly compounded and dispensed medications as prescribed by doctors and dentists. Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.

Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

Effectively prioritized tasks and organized workflow to increase efficiency. Rehabilitation Tech, Staffing, and PRN Unit Secretary 03/1999 to 08/2001 HealthSouth Rehabilitation Institute of Tucson – 2650 North Wyatt Drive Tucson, AZ Completed all daily living tasks to enhance the quality of life of elderly patients. Partnered with team of registered nurses to achieve overall well-being of all patients. Assisted patients with bathing, dressing, hygiene and grooming. Transported patients to and from different departments. Ensured safety and well-being of patients.

Monitored fluid intake and output levels.

Assisted patients with daily functions.

Took and recorded patients' temperature, pulse and blood pressure. Followed infection control procedures.

Implemented necessary changes based on evaluation of staffing requirements and floor assignments. Demonstrated ability to lead and motivate outstanding healthcare teams. Performed vitals/glucose testing.

Managed various general office duties such as answering multiple telephone lines. Made sure doctor orders got to appropriate staff.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Stroke Brain injuries.

Evaluated patient care needs, prioritized treatment, and maintained patient flow. Interviewed patients to obtain medical information, weight and height measurements and vital signs. Followed infection control procedures.

Assisted patients with daily functions.

Took and recorded patients' temperature, pulse and blood pressure. Helped residents with bathing, dressing, feeding, lifting and transferring. Accurately recorded and reported test results according to established procedures. Education

High School Diploma: 1993

Sahuaro High School - Tucson, Arizona

Pharmacy Technician Certificate: Pharmacy Technician 2001 Pima Community College - Tucson, Arizona/ East Campus

Contact this candidate