Property Manager

Aasha Holland

Apex, NC

[***] ***-****

ac1b42@r.postjobfree.com

Technical Summary

●Communication Skills/Presentation Skills ●Help Desk/Technical Support

●Retail Management ●Office Management/Personnel Management

●Customer Service ●Training and Development

●Real Estate ●Project Management Methodology

●Property Management ●Yardi Voyager

●Project Coordination ●Web-Based Application Technologies

●Business Management/Marketing ●Microsoft Office Suites (Excel, Word, Outlook, PowerPoint)

●Risk Management

Education

Norfolk State University – Norfolk, VA Fayetteville Technical College- Fayetteville, NC

Major: Business Management Business Administration/Project Management

Hawthorne Leasing University- Greensboro, NC JY Monk Real Estate School-Fayetteville, NC

Customer Service Skills/Communication Skills Broker Pre-licensing [2017]

Certifications

North Carolina Real Estate License [2017-Current]

Agent-ERA Strother Real Estate

Professional Experience

Rue21 Stores- Retail Management

Assistant Manager (Part-time) [09/16-Current]

Provide managerial, operational, and financial support to the Store Manager

Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals

Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store

Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment

Demonstrate exceptional customer service

Support the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers

Achieve accuracy in executing markdowns, shipping, receiving, and cash control

Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met

Participate in the performance counseling of associates

Complete all other duties as assigned

Wellington Advisors LLC- Real Estate

Property Manager [08/15 – 03/16]

Responsible for overseeing property team and managing a 196-unit property. Ensure a high level of customer service to maximize productivity.

Ensuring that all site operations are in compliance with established Company policies and procedures.

Create marketing strategies for property, supervising and motivating maintenance staff, inspections of all units, rent collections, scheduling of contractors and thorough and consistent screening of all applicants.

Prepare and maintain annual budgets, responsible for maintaining budgets throughout year. Handling all financials for the property.

Ensures that rent is collected each month for all persons residing in the property. Takes appropriate steps to enforce payments as necessary. Deposits daily of all monies collected.

Responsible for receipt of and entry of all payables for the property. This will include following procedures as outlined by Property Management in conjunction with Accounting.

Completing Daily Reports in a timely manner; Monthly Operations, Budget Comparisons, Weekly Status Reports etc.

Manage sales process for prospective tenants; Build rapport, ask questions to uncover needs, tour property and close for paperwork.

Organize and attend resident events for community (pool parties, breakfast on the go, etc.).

Mediate and resolve tenant-to-tenant disputes

Prepared the necessary documents for eviction of non-compliant tenants.

Knowledge in the following: Windows 95, 98, XP, WordPerfect, EXCEL, AMSI, Yardi, Microsoft Outlook, and Internet Explorer.

Monument Real Estate Services (New Management) [04/15-08/15] Fayetteville, NC

Hawthorne Residential Partners [01/14-04/15]

Leasing/Assistant Manager [01/14- 08/15]

Assist Property Manager in managing 192-unit property. Ensure a high level of customer service to maximize productivity.

Provide customer service support to team members, customers, and/or providers.

Basic operations of the property as far as, lease renewal and lease renewal plan and expiration reports, rent collections, met and succeeded monthly collection goals, monthly safety meetings.

Manage the sales process, from start to finish; presenting our apartments and communities in a compelling way, overcoming objections, building relationships and creating excitement.

Create marketing strategies for property, supervising and motivating maintenance staff, inspections of all units, rent collections, scheduling of contractors and thorough and consistent screening of all applicants

Plan, identify, communicate, and delegate appropriate responsibilities and practices to resources to ensure smooth flow of operations.

Assisted in organizing residents events for the community; pool parties, Easter egg hunts, trunk & treats etc.

Provide coaching and direction to the Property team to take action and to achieve operational goals. Constantly evaluates the property environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team members to achieve operational goals.

Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment and submits them to Property Manager as needed

Monitor and manage property staffing levels to ensure partner development and talent acquisition to achieve and maintain operational requirements.

Maintain and update business case documentation, control logs, and status reports for property.

Drucker and Falk Real Estate–Fayetteville, NC

Leasing Manager [01/13- 08/13]

Determined appropriate action to be taken on tenant’s behalf, which may include problem determination and appropriate next steps.

Responsible for generating qualified leads using available marketing avenues.

Established a rapport with tenants that exhibits a desire to assist them in their search for a new home, developing trust, and confidence in the relationship.

Demonstrated the features and benefits of the communities within the pod based on the customer’s needs and desires.

Achieved individual and team goals by partnering with your fellow associates to ensure key performance indicators are addressed.

Informed Tenants of the appropriate next steps and worked with customer to achieve issue resolution.

Maintained proficiency in Drucker and Falk programs, products and/or platforms assigned and maintained pertinent paperwork and records through data entry.

Communicated with co-workers to researched problems and find resolutions.

Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.

Gullah Girl Boutique– Fayetteville, NC

Assistant Store Manager/Customer Service [07/11- 12/12]

Responsible for improving store sales, profitability and image through proper merchandising, protection of store assets.

Supervised team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience.

Communicated regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.

Created appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

Supervised sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

Coached, motivated and inspire individuals within area of responsibility to maximize and drive a performance culture.

Assisted Store Manager in planning and attending customer events.

VICTORIA SECRET, LIMITED BRANDS INC. - CHESAPEAKE, VA

MANAGEMENT TRAINEE/SENIOR SALES ASSOCIATE [02/10- 02/11]

Strong Customer service skills. Personal interactions with different customers.

Customers become clients and return to the store numerous times for my assistance.

Dealing with store transactions, checkouts, returns, exchanges etc.

Explaining promotions and store regulations to customers.

Observing customers as well as completing assigned tasks.

Created appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

Supervised sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

Tracked performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.

Coached, motivated and inspire individuals within area of responsibility to maximize and drive a performance culture.

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