Quality Control Manager

MARRYA "TIPPY" CANALES

**** ******* ***, *******, ** 95355

808-***-****, Email: t ******@*****.***

SUMMARY: More than twenty years experience in professional inventory management & quality control, passionately and energetically customer obsessed. Thrives at creating viable solutions conceived from self-education in differing fields. 5S & Six Sigma Lean trained and well versed in database management with excel, access, peoplesoft, onepage, etc etc and always willing to learn more. Experienced manager and team leader.

EXPERIENCE:

05/17- 06/17 S elect Staffing, HYVE (Synnex), Fremont CA

● Final QC Inspection (FQC), Line Inspection, QC Repair

● Customer Obsessed Quality Control

02/17- 05/17 B alance Staffing, TESLA, Fremont CA

● Final Line, Trim 2, Trim 3, IP, Door Line & PANO

● Customer Obsessed Quality Control

10/15- 12/16 A mazon Fulfillment OAK4, Tracy CA

● Inventory and Shipping database management experience.

● ICQA, Pick, Pack, Indbound & Outbound all Dept's Trained

● Safety School Instructor "Ambassador"

● Chairperson of Safety Committee

03/15- 1/16 P atterson Unified & Newman Crows Landing School District

● Landscaping, Custodian, Maintenance & Engineering Substitute 01/12 - Present F ight Like A Grrl, Modesto CA : President and Founder Industry – Non-profit [501(c)(3)] education and outreach

● Provide hands on education to cancer patients informing them of treatment options in a medical industry environment which is often not user friendly.

● Be a voice to those who cannot, or are afraid to, speak for themselves while pursuing life-saving treatment.

● Impart advocacy training.

● Facilitate the navigation of patients through the bureaucratic medical maze.

● Manage the operation of the enterprise and create outreach opportunities. 03/05- 01/12 A untie M’s, Modesto CA : Owner & Operator Industry – Professional daycare

● Provided gentle and profession care to an average of ten children per week.

● Ensure that the child-client’s needs were met even beyond my facility. 04/04 - 05/05 D iversified Collection Services, Pleasanton, CA : Collection Specialist I ndustry – Collections - tax, treasury and student loans

● Managed portfolio of southern states tax and skip trace debtors.

● Provided workable solutions for difficult accounts.

● High volume collection calling and billing coordination – more than 300 calls per day. 01/04 – 03/04 Copy Team, Pleasanton, CA, : Business Account Executive Industry – Print media

● Acquired numerous new customers using individualized approach.

● Maintained client base through billing analysis, providing quotes, and collection of past due accounts.

01/01 – 08/03 V erizon Wireless, Modesto, CA, : Business Account Manager Industry – Communications, sales and customer

satisfaction

● Promoted to manage existing client base in excess of 3,000 business clients and was recognized on a monthly basis as one of the top ten salespeople in the 12 Southwestern States.

● Create customized sales presentations and conversion plans.

● Continuously developed and acquired new accounts via networking, telemarketing, and cold calling.

● Performed billing analysis and product upgrades while troubleshooting challenges and resolving client issues.

08/00- 01/01 V erizon Wireless, Modesto, CA, : Business Account Manager Industry – Communications, sales and customer

satisfaction

● Increased average revenue per unit from $25 to $150 by focusing on promoting products with higher, and reoccurring revenues.

● Oversaw existing client base of more than 150 major accounts while acquiring new clients via networking, cold calling, and other telemarketing. EDUCATION:

01/15 – Present Communications Major - Modesto Junior College 06/05 – 06/06 B.S. Business Management – University of Phoenix 10/99 – 10/00 Certified Medical Office Specialist – Andon College, Modesto, CA 09/96 – 05/97 Computer Science Coursework – San Joaquin Delta College, Stockton, CA VOLUNTEER

AFFILIATION:

Boarding For Breast Cancer Representative – Vans Warped Tour 2010, 2011, 2012, 2013, 2014 The Breast Cancer 3 Day – Walker, 60 Miles, 3 Days, 1 Goal – Traffic & Safety Captain Volunteer Captain - The Komen 3 Day Walk - “Director of Homeland Security” Natl Traffic & Safety Various City of Modesto volunteer opportunities

Excellent references available upon request.

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