Microsoft Office Management
Resume:
Clay Watson MBA MCP
ac1b0a@r.postjobfree.com
O b j e c t i v e
IT technical, audit, support or supervisory position utilizing one or more of these specialties: Data Center Director implementation and support of systems hardware and software, ongoing management
(24x7x365 staff recruiting, scheduling, supervision, motivation and mentoring; budget accountability) Network Administrator Novell NetWare, MS Windows 2000/NT Server, UNIX/Linux, EDI, IBM OS/400 and OS/390 Applications Developer web: VBScript, JavaScript, Java Server Pages, HTML, XML, Dreamweaver, SharePoint, FrontPage database: DB2, FoxPro, Access, SQL Server T-SQL, Advanced Revelation R/BASIC, Oracle PL/SQL Programmer Structured Query Language, VB.Net, C#.Net, RPG, Visual Basic, Java, C, C++, COBOL, JCL, SAS, VBA Systems Analyst Visio documentation, Crystal Reports, MS Project, Remedy ARS HelpDesk, end-users liaison Migration/Conversion Project Lead mainframe and client-server, Warehouse Management Systems, Point of Sale O f f e r i n g
Professional, proven leadership and technical skill in mainframe, minicomputer, and LAN/WAN microcomputer environments. MBA with expertise in accounting, data acquisition and quantitative analysis, training and support, network administration, and computer operations.
Microsoft Certified Professional, Certified Customer Support Specialist and Certified Helpdesk Analyst via http://www.thinkhdi.com
S u m m a r y
Eleven years of project management, systems analysis, planning, development, and computer operations experience. Ten years teaching college-level computer programming and systems development concepts and application. Strong written and oral communications skills. Extensive analytical, investigative, and problem-solving background. Security-conscious former police officer.
E x p e r i e n c e
ADVANCED TECHNICAL SUPPORT (ATS) SPECIALIST Summer 2004 - 2013 Time Warner Cable / Comcast, Provided support (diagnostics & recommendations) on-line and by phone to both residential & commercial on-site technicians who were performing new installs, upgrades and trouble calls for HSD (high- speed data) and CDV (Comcast Digital Voice). When not taking calls from field techs, we resolved commercial & residential tickets submitted by call center employees. Retired when Comcast laid off all of Memphis & Mid-South ATS, moving those functions to Michigan.
CONTRACT I.T. CONSULTANT Summer 2003 - 2004
Methodist Hospitals, info security (mainframe, NDS, AD); SharePoint & Remedy administrator; supervisor of night I.S. staff
U.S. Navy, Millington, TN: Website programmer/analyst Wal*Mart, Mid-South area: Installing and integrating newWindows 2000 Servers and back-up systems International Paper/Exult Shared Services, Memphis headquarters: Database programmer and Quality Assurance analyst ADJUNCT (PART-TIME) PROFESSOR Summer 2003 - 2004
Strayer University, Memphis Campus
Principles of Management including MS Project and MS Visio Computer Programming including Visual Basic, Java, HTML, VBScript, and JavaScript Intro to CIS with Microsoft Office 2000
Networking Systems with NetWare, Win2k Server, Linux, and Windows Server 2003 PROFESSOR Fall 2001 – Spring 2003
Kentucky Wesleyan College, Computer Science & Information Systems Owensboro, KY Wrote curriculum, taught. recruited students, evaluated transfers, placed interns and co-ops CS Software Engineering, File Structures & Processing, Data Structures & Algorithms, Web-Based DBMS with SQL Server & Access, Operating Systems, C++, Java, Linux http://www.kwc.edu/academic/math/compsci.htm
CIS Win2000 Networks, Web Design/Dev (Macromedia and .NET), Project Management, DBMS with Oracle, Advanced Programming in Java, Visual Basic.Net, SQL http://www.kwc.edu/academic/business/cis.html
INSTRUCTOR Fall 1999 – Spring 2001
University of Memphis, College of Business, Information Systems & Decision Sciences Department Teach Business Applications with Microsoft Office 2000 Teach Visual Basic Programming
Teach Business Data Management and SQL Programming INSTRUCTOR AND TUTOR Fall 1999 – Summer 2000
State Technical Institute at Memphis, Information Technology Division Teach Business Applications with Microsoft Office 2000 Teach Visual Basic Programming
State Technical Institute at Memphis, Academic Resource Center Tutor students in Accounting and IT (Database, Networks, VB, C/C++, COBOL, Computer Servicing) courses; assist and advise Academic Client Services lab technicians. SENIOR ANALYST AND OPERATIONS MANAGER Jan 1999 – Dec 2000 United States Government federal IT contractor, $68,000 annual salary. Senior Systems Analyst duties and accomplishments: Serve as a subject matter expert in IBM’s OS/390
(MVS/TSO, 9672/9674 Hardware Management Console, CA-Multi-Image Manager, CA-7, CA-1, TMON the monitor for MVS), DB/2, CONNECT:Direct, VM/CMS, JES2, CICS, JCL, RACF, VTAM, COBOL/VSAM, and StorageTek, as well as several vendors’ software packages for Job Scheduling, Media Management, and Production Automation (CONTROL- products). Substantial responsibility for identifying, analyzing, and resolving complex problems related to the implementation, integration, evaluation, and management of multiple IBM mainframe systems. Created step-by-step procedural documentation and schedules for Computer Operators to follow for running jobs. Liaison with other shifts’ Production Controllers, managers, SAs, and DBAs on tasks and issues that impacted multiple shifts. Trained new SAs (federal employee and contractor) from other shifts. Lead advocate for documentation of and accountability for U.S. Government systems, procedures, and schedules, especially between shifts and across functional areas. Microsoft NT Workstation & Server, Outlook e-mail, and Office Professional 97 setup, training, and support on night shifts. Project Leader duties and accomplishments: Assist off-site contractor Project Managers with federal liaison functions and personnel administration for one hundred IT contractors, particularly on Swing and Midnight shifts. Monitor, evaluate and report contract personnel attendance and job performance. Facilitate communication between federal and contract management, and federal and contract personnel. Enhance job satisfaction and promote career development of Computer Operators by analyzing and justifying a broadening of their system access and authority. When management concurs, Operations personnel assume formerly Systems Analyst-type tasks. I. S. ADMINISTRATOR
18-MONTH Y2K/MAINFRAME-TO-CLIENT-SERVER CONVERSION 1997 - 1998 Shelby County Government, $53,100 annual salary. Scheduled hours 8-4:30p, actual approx. 60/week. Information Systems Manager duties and accomplishments: Supervisor of 24x7x365 computer center staff (employees and contractors) and manager of operations, including the HelpDesk and computer training for hundreds of end-users. Responsible for employee scheduling and performance reviews; preparing, selecting and compliance monitoring of vendor bids and contracts; and coordinating the mainframe, minicomputers (AS/400, System 36), and network maintenance and backup schedules using Cheyenne ArcServe. Prior to and during mainframe-to-client/server conversion, was backup Lead Computer Operator of the IBM mainframe and minis. During and following conversion, was backup LAN administrator. Coordinated with numerous other city, county, and state agencies for data sharing, analysis, and reporting. Senior Programmer/Analyst duties and accomplishments: Led conversion of major software applications (COBOL programs and VSAM data) from IBM mainframe to Microsoft Visual FoxPro 5.0 million-record apps on Novell NetWare 4 and GroupWise 5 networks. Created a user manual and taught in user training classes. To supplement work of computer center staff, was responsible for additional Visual FoxPro and Access database programming (custom screens and reports). When requested, exported subsets of VFP data to Microsoft Excel or Access file formats for manipulation and reporting by end- users. Also created and maintained new FoxPro and Access applications or customized purchased apps for internal Personnel and Payroll Administration, external (but related) organization mailing lists and telephone directories, RFQs
(“Request for Quotes”) and our Computer Center’s HelpDesk software. Periodically imported data and updated our apps from other County host systems.
PROJECT COORDINATOR/SYSTEMS ENGINEER 1991 - 1997
Computers ‘r’ Us, 1160 West Poplar Avenue, Collierville, TN 38017 901-***-****). Self-employed information systems contractor; also selected, coordinated and supervised sub-contractors. $43k annually. Systems and Procedures Engineer (needs analysis, custom or customized accounting systems, Novell NetWare, Microsoft Windows NT Server, and Artisoft LANtastic network planning, installation and support) at large and small firms and agencies in the Mid-South area. Specialist in conversion and implementation of office automation projects from DOS and Windows as well as from minis and mainframes to Windows 95 and Windows NT, including end-user training in Microsoft Office applications.
INSTRUCTOR Jun 1987 - Aug 1991
State Technical Institute, 5983 Macon Cove, Memphis, TN 38134. Reported to Computer Technologies Dean Hugh Lamar and Microsystems Dept. Chair Dr. Mike Wright 901-***-****). $30k per annual contract. Courses developed and taught: Multi-user Database Programming with Novell NetWare, Clipper and FoxPro; Advanced DOS Utilities & Hard Disk Management; Introduction to Micros & DOS; Word Processing with WordPerfect; Spreadsheet Processing with Lotus 1-2-3; Database Applications with dBASE and FoxBASE; Data Communications & Networking with NetWare, ProComm, and Carbon Copy. Was elected member and secretary of the Faculty Senate. INSTRUCTOR Aug 1985 - May 1987
Arkansas State University, College of Business Bldg., State University, AR 72467. Reported to Management Dept. Chair Dr. Robert Ferralasco 870-***-****). $30k nine-month academic contracts. Full-time faculty, while also commuting to Ph.D. program. Courses developed and taught: Systems Software, Hardware & Architecture with the C programming language, IBMmainframe and PC operating systems and communications; Introduction to Data Processing with BASIC and Pascal; Word & Information Processing with WordPerfect; Business Applications for Microcomputers with Lotus 1-2-3, dBase III+, WordStar, and PC/MS-DOS.
INSTRUCTOR Aug 1984 - May 1985
University of Arkansas, College of Business Bldg., 2801 S. University Ave., Little Rock, AR 72204. Reported to Management Dept. Chair Dr. Burt Madden 501-***-****). $23k academic year contract. Full-time faculty, while also commuting to Ph.D. program. Courses developed and taught: Management Information & Decision Support Systems; Advanced Database Applications with dBASE, COBOL, and Datatrieve (DEC VAX); Introduction to Data Processing with BASIC and Pascal; Systems Analysis & Design.
SYSTEMS PROGRAMMER AND ANALYST Jun 1981 - Jul 1984 Federal Express Corporation, 3975 Airways Blvd., Memphis, TN 38132 901-***-****). Reported to Managing Director Rick Reublin and Senior Managers Jose Armendariz and Ralph Sacharczyk. $23k annually. Positions in Customer Service division’s Administration Procedures & Analysis department, and in Systems & Automation division’s S.P.A.E. (Systems Planning, Analysis & Evaluation) Group. Systems performance measurement, evaluation, reporting and utilization capacity planning running MVS/XA, VM, IMS, and CICS on five IBM 3084 mainframes, one 3090 and a 3081. Response time and systems availability monitoring for an installed base of 15,000 terminals. Abend (abnormal job termination) resolution. Analytical and presentation graphics. LAN evaluation (Novell versus 3Com) and implementation. Micro-mainframe communications. Systems administrator for an IBM 5520. Service industry statistical quality control applications. Customer call volume forecasting and manpower modeling/scheduling. City- and nationwide microcomputer training and programming. CIS PROGRAM ADMINISTRATOR & INSTRUCTOR Aug 1979 - May 1981 Northwest Mississippi Junior College, 510 N. Penola Street, Senatobia (and Southaven campus), MS 38668. Reported to Business Division Head Keith Godbold 601-***-****). $17k annually. Courses: Introduction to Computer Information Systems with BASIC, PC-DOS, TRS-DOS, dBASE II, WordStar, and VisiCalc; Business Statistics; Principles of Management; Principles of Marketing; Business Law. E d u c a t i o n
PH.D. / POST-MBA COURSEWORK
University of Mississippi and Memphis State University Software Engineering; Principles of Programming Languages with Ada Programming; Teaching Structured Programming in COBOL; Programming in FORTRAN; Microcomputer Programming and Applications Software; Production and Operations Research; Research Design and Applied Multivariate Statistics; Advanced Organizational Behavior and Development; Operating Systems with Unix and C; Management Information Systems Concepts and Theory. EARNED DEGREES
Memphis State University, Memphis, Tennessee
Master of Business Administration
Bachelor of Business Administration
Associate of Arts, Criminal Justice
Completed several supervisor courses at the Shelby County Government Training Center, including Discipline, Discharge, & Grievance Procedures
Family Medical Leave Act
Time Management for Managers
Fair Labor Standards Act
Transition to Management for the Technical Specialist (off-site commercial seminar) Training classes conducted by IBM (on-site at IRS, August 1999) 9672/9674 Hardware Management Console Operations
SnapShot for the RAMAC Virtual Disk Array.
Training classes (on-site at USPS, August 2000)
UNIX Command Line
UNIX Shell Scripting
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