Manager Customer Service
Resume:
Personal Data
Name: Desmond Durant
Address: # * ***** ********** ****** *** Juan, Trinidad & Tobago
Date of Birth: February 28, 1973
Nationality: Guyanese
Marital Status: Married
Telephone: 1-868-***-**** / 1-868-***-****
Professional Summary
An experience Operations Coordinator, Facilities Manager, Warehouse Manager and Forklift Operator, with Sales experience, offering a background of eight (10) years’ experience with a proven track record and in-depth understanding of Service Delivery that is Customer Service oriented.
Core Qualifications
Good team leadership with exceptional interpersonal skills
Good communication skills and Customer Service focused
Able to interpret and communicate operational goals
Professional Experience
March 2017 – Present PILOT MANAGEMENT SERVICES LIMITED
Position: Building Manager
Overall: Develop and implement procedures and methodologies to improve the performance and productivity of the Janitorial Services. Plan and coordinate all aspects of the daily operations of the Daily duties also facilitate the safe and efficiency delivery of the Company’s Services
Direct and supervise the activities of One (1) Janitorial Supervisor, Three (3) Team Leaders and a variable number of temporary workers.
Manage staff, preparing work schedules and assigning specific duties.
Carry out Toolbox Meetings, Job Hazard Analysis and ensures that all other appropriate safety procedures are carried out and observed.
Direct and supervise the activities of One (1) Janitorial Supervisor, Three (3) Team Leaders and a variable number of temporary workers.
Professional Experience - Continued
September 2016 – February 2017 BRANFORD GENERAL CONTRACTING SERVICES
Position: Facilities Manager
Overall: Oversee activities directly related to providing services. Direct and coordinate activities of businesses or departments concerned with the pricing of services. Review activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with managers, organization officials, and staff members as necessary.
Determine staffing requirements, train new employees, or oversee those personnel processes.
Plan and quote for direct activities such as “One Off jobs”, Daily Building Maintenance Services coordinating with other department heads as required.
Inspect physical conditions of vehicle fleet, equipment, head office, storage areas and order testing, maintenance, repairs, or replacements.
Direct and supervise the activities of Two (2) Janitorial Coordinators, Ten (10) Supervisors and a variable number of temporary workers.
March 2013 – April 2016 MEGA BRITE INDUSTRIES LIMITED
Position: Operations Coordinator
Overall: Develop and implement procedures and methodologies to improve the performance and productivity of the Janitorial Services Division. Plan, direct and coordinate all aspects of the daily operations of the Division, to facilitate the safe and efficiency delivery of the Company’s Services
Professional Experience - Continued
Carry out site visits to extend the Company’s. Janitorial Services to existing and potential clients. Prepare costing and submit price quotations, securing one-off Jobs and long term Service Contracts.
Assist with the preparation and submission of Pre-qualification and Tender documents.
Carry out Toolbox Meetings, Job Hazard Analysis and ensures that all other appropriate safety procedures are carried out and observed.
Maintain a preventative maintenance schedule and coordinate the servicing and repairs to all company vehicles.
Direct and supervise the activities of four (4) Zone Leaders, a Logistics Coordinator, a Service Supervisor and a variable number of temporary workers.
May 2006 – July 2012 BHAGWANSINGH'S HARDWARE INDUSTRIES LTD.
Position: Warehouse Manager - Golden Grove
Overall: Managed the receipt, storage and dispatch of a wide variety of goods, through inventory storage and retrieval systems, while making the best and most efficient use of available space. Trained and supervised the activities of the warehouse Clerks and Supervisory staff, ensuring that productivity targets are achieved and that Health and Safety standards are maintained.
Issued dispatch instructions while provided routing information to ensure that delivery times and locations are properly coordinated.
Collaborated with the Purchasing, Records Control, and Sales departments for the expeditious planning, control, receipt and dispatch of supplies.
Supervise the day-to-day activities of the warehouse staff to efficiently meet the pressing requirements of receiving, storing, retrieving and dispatching of the goods and materials.
Maintained the physical conditions of the warehouse, vehicles and equipment, and when necessary, coordinate the maintenance, testing, repairs, and replacements.
Professional Experience - Continued
Addressed and resolved customer concerns and complaints, ensuring that the organization’s service standards and customer satisfaction are maintained.
Direct and supervise the activities of Two(2) Supervisors, One (1) Receiving / Dispatching Clerk, a Data Entry Clerk and fifteen warehouse associates.
Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
Education
St Joseph's High School Thomas Lands Georgetown GUYANA
High School Diploma
University of the West Indies
Supervisory Management Course - Grade A Plus
Occupational Safety, Health & Environmental Services Limited (OSHES)
Risk Assessment
Accident Investigation
OSHA 30 Hour Safety and Health Standards for General Industry
OSHA 30 Hour 510 Safety and Health Standards for Construction Industry
Working At Heights (Fall Protection)
Energy Chamber of Trinidad and Tobago (ECTT)
Health, Safety and Environment - Energy Sector
PLEA ID #: 2310
ECTT ID #: 2310
Additional Skills
RHAND Credit Union Co-operative Society Limited
Computer Literacy - Certificate
The Board of Engineering of Trinidad and Tobago
Crown Man Lift S/N 1A151654 011995 (Forks open sides) - Certificate
The Board of Engineering of Trinidad and Tobago
A Yale Fork Lift Standing - (Forks open sides) – Certificate
The Board of Engineering of Trinidad and Tobago
Caterpillar Fork Lift S/N A4EC340529 Model # E6000 Solid Tires – Certificate
Able Body Seaman - Certified
1994 to 2004 - MV Lizzie J - MV Thuro Klint - MV Alexander
Driving Permit - Class 3 & 4 - Permit # 872310 F
Defensive Driving Course ( Left Side of the Road) SC#014732
References
Victor Goden
Kumar Rambally
Director
Store Manager
Jetbox International
Bhagwansingh’s Hardware
Tel: 868-***-****
Tel: 868-***-****
Ernester Alexander
Pauline De Jesus
Human Resource Manager
Regional Manager
Megabrite Industries Limited
Advance Foam Trinidad
Tel: 868-***-****
Tel: 868-***-****
Adrian De Souza
Compton De Jesus
Owner/General Manager
Ship Captain/Chief Engineer
Central Auto Zone
De Jesus Shipping Company
Tel: 011-592-***-****
Tel: 011-592-***-****
Rory Branford
Owner / General Manager
Branford General Contracting Services
Tel: 1-868-***-****
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