Manager Quality Assurance
Resume:
Franklin A. Kreps
Elizabeth, IN 47117
812-***-**** (cell)
Objective: Interested in a leadership position, where an excellent work ethic, business acumen, extensive social services knowledge and results-orientated experience are valued. Summary of Qualifications
For-profit and non-profit management experience
Grant and Proposal writing experience
Twenty years of management experience
Twenty+ years of working with developmental disabilities population
Management/Ownership-Food and Beverage
Rauch Inc-Work Services Program Manager
11/2/09 to 5/5/2017
Develops, manages and reports on Individual Plan (IP) Goals and objectives, coordinates and directs the implementation of services per each consumer and his/her IP through the service team, liaison with consumer’s family (as applies), residential providers, community resources, and referral/funding sources, provides direct services to consumers, perform quality assurance functions in Work Services programming; assist with similar Agency-wide functions, assist and participate in the overall operation and planning functions of the agency, demonstrate appropriate health and safety-related behavior, accomplish all other duties as assigned by supervisor.
NA/FC School Corporation-teacher’s assistant
From 8/5/09 to 11/2/09 Mt. Tabor Elementary
Assist teacher with day lesson plan and physically restrain disruptive students. (K-2 emotionally disturbed)
Kelly Services-Substitute Teacher
From 8/5/08 to 5/28/09 Harrison and Floyd counties Replace sick/absent teachers and complete daily lesson plan for grades K-12.
Kroger Management
From 4/24/06 to 6/23/08 Louisville and Brandenburg, KY Responsible for store services; Day-to-day operations. Assure protection of health, safety and rights of customers. Coordinate general operations of store departments through department heads. Coordinate and maintain professional vendor relationships and services. Completion of statistical and accounting information as required by Kroger and company policies and procedures. Staff recruitment, hiring, firing and training. Assess and coordinate staff development needs and training. Provide supervision, performance feedback and problem-solving opportunities to staff on an ongoing basis. Maintain quality assurance, marketing standards and departmental effectiveness. Assist and participate in the overall planning functions of the company.
Rauch Inc. ADA Program Manager
From 12/16/02 to 4/21/06 New Albany, IN
Responsible for client services; Intake, assessment and individualized plan development. Utilize crisis intervention approaches/skills as needed. Assure protection of health, safety and rights of clients. Coordinate general operations of ADA program at various sites. Collaborate with community agencies, boards and programs. Coordinate and maintain professional consultant relationships and services. Completion of statistical information as required by funding sources and agency policies and procedures. Staff and volunteer recruitment, hiring, firing and training. Assess and coordinate staff development needs and training. Provide supervision, performance feedback and problem-solving opportunities to staff on an ongoing basis. Maintain quality assurance and program effectiveness. Assist and participate in the overall planning functions of the agency. New Hope Services Adult Developmental Activities (ADA) Director from 6-28-99 to 12-13-02 Jeffersonville, IN
Responsible for ADA program for severe and profoundly disabled adults, including: creation and implementation of current program, strategic planning and budget implementation, hiring, training, and firing of staff and volunteers, grant/proposal writing, consumer behavior management, marketing and public relations, consumer goal writing and implementation of consumer goals, staffings, and training, consumer community access and consumer recruitment. Responsible for 3 yr. CARF accreditation. Have maintained excellent profit margin over last three years and conducted non-violent crisis intervention seminars since 1999. Substitute Teacher for South Harrison School Corporation from 12/97 to 6/99. Taught grades K-12.
Student at Indiana University Southeast from1/ 94 – 9/97. New Albany, IN - ( See Education )
Vocational Skills Supervisor for New Hope Services 2/93 –1/94. Jeffersonville, IN
Taught vocational skills to individuals with disabilities. Developmental Services, Inc. (DSI) Food Services Manager from 6-91 to 6/92. Columbus, IN
Managed a program to train individuals with disabilities to work in the food and beverage industry. Responsible for budget implementation and management, consumer recruitment, goal writing and training and daily restaurant menu and food preparation. Maintained agency profit margin. Semi-independent Living Coordinator (DSI) from 12/88 to 6/91 Columbus, IN
Teaching people w/disabilities the necessary skills to live more independently. Responsible for client budgeting, food shopping and preparation, maintaining acceptable living standards, personal and vocational counseling. Coordinated and conducted all social service appointments and case management duties.
Vocational Skills Supervisor for Developmental Services, Inc. from 6/88 to 12/88
Taught vocational skills to individuals with disabilities. 1994 – 98 Blairwood Tennis Club/Sunset Grill-bartender Louisville, KY
(College years)
1992 - 93 Columbus Bar-General Manager
Columbus, IN
Responsible for day-to-day operations including; developing and monitoring budget to assure profitability, recruiting/hiring and training of staff, marketing and public relations, research and analyze market trends, created training manuals and conducted staff trainings. Maintained owner’s needed profit margin. 1984 - 88 Creative Catering – Owner/Operator
Columbus, IN
Responsible for daily restaurant management and scheduled catering appointments, accounting, strategic planning, menu creation/ food preparation/service, recruitment, hiring, training of staff, research and analyze current market trends, created training manuals and conducted staff trainings,
1981 - 84 Columbus Elks Club – Food and Beverage Manager Columbus, IN
Responsible for all daily restaurant operations including; Strategic and member function planning, menu planning and, food and liquor procurement, developing and
monitoring budget to assure profitability, recruited, hired and trained employees, created training manuals and conducted trainings, maintained lodge profit margins. Education
B.A. - Speech Communications - Indiana University Southeast (1997)
(3.25 GPA)
College Internships (3) - Norton Health Services (2)-public relations and marketing departments and Southern In Chamber of Commerce- duties included research, analysis, and recommendations for product development, survey creation/implementation/analysis, development of public relations newsletters and materials, editing of corporate web pages and creation of Kosair Children’s Hospital web page. References furnished upon request
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