Administrative Assistant
Resume:
SHARLOTTE E. HEBERT
CORPUS CHRISTI, TX *****
********@*****.***
Work History
State Of Texas - HHSC, Medicaid for the Elderly and Disabled Division - Corpus Christi, Texas
Medical Eligibility Specialist II (August 18, 2014 - May 30, 2017)
Interviewed and processed applications for Nursing Facility, Star Plus Waiver, Community Attendant and many other Medicaid, Medicare Savings Programs, and SNAP benefits. Explored and verified all clients income sources, resources, medical records, disability onset dates, asset transfers, living arrangements and household composition information to determine eligibility for and which programs applied in accordance with complex policies. Maintained and updated case records in order to ensure that all information was complete, clear and concise. Maintained all deadlines and exceeded quality control expectations. Referenced policy as necessary to ensure my clients were familiar and understood my determinations on their individual cases. Explored local outreach and assistance programs to refer my clients as needed. Managed all client complaints, inquiries and appeals regularly as duty worker in charge with empathy, integrity and respect. Handled all other office duties as necessary with organization and prioritization.
State Of Texas - HHSC, Texas Works Division - Corpus Christi, Texas
Texas Works Adviser II (October 27, 2008 - December 27, 2012)
Interviewed and processed applications for SNAP, Medicaid, and TANF benefits. Explored and verified all clients income sources, resources and household composition information to determine eligibility for benefits. Documented case records in order to ensure that all information was complete, clear and concise. Maintained all deadlines and exceeded quality control expectations. Referenced policy as necessary to ensure my clients were familiar and understood my determinations on their individual cases. Completed all other office duties as necessary with organization and prioritization utilizing several PC applications from Microsoft Office to specialized databases.
Wendel & Associates, Cathodic Protection Services, Corpus Christi, Texas
Office Administrator (February 05, 2003 - October 25, 2008)
Collected pipeline potentials, data, photography and coordinates from field crew to compile reports on pipeline integrity, locations, and cathodic protection operations. Oversaw the office ran smoothly and all reports were accurately compiled, professionally designed and presentable under pressure and with tight deadlines. Maintained intricate filing, handled incoming and outgoing communications via lobby, dispatch, telephone, email and general correspondence. Maintained equipment logs to ensure all were up to date on calibration and all field personnel were up to date on their training, and drug screening in accordance with company policy and OSHA regulations. Coordinated all travel arrangements and made reservations for field personnel. Ensured accounts payable and receivable were accurate and handled timely. Performed all other office duties as necessary utilizing many PC software programs from Adobe, Microsoft Office, Outlook, Quikbooks, miltiple mapping softwares, to specialized databases (CPDM).
Education
Victoria Community College, GED (September 1997)
Southern Careers, Administrative Business Certification (November 11, 1999)
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