Manager Project

TAMANNA NAGPAL

Mobile: 043******* Email: *******.********@*****.***

Address: Unit 2/46-48 Veron Street, Wentworthville, NSW - 2145. Residency Status:Permanent Resident of Australia (Visa 189) SUMMARY

An experienced Business Analyst/Scrum Master with 11+ years of experience in design and testing of Personalized communication statements/letters using the Document composition tools DOC1, JCL and Mainframes.

A strong project leader with a proven ability to work across geographical boundaries, stakeholder management and work with various people at all levels in a collaborative manner.

● Experienced working in both Agile and Waterfall Environment.

● Hands on experience on JIRA for project management and Issues tracking.

● Coaching the team on various Agile principles, methodologies and best practices.

● Worked on high complexity projects catering to 250+ clients with 9.5 million users. The platforms include Cloud based Applications (Your Benefits Resource TM and UPoint), Desktop Application (TBA GUI), Mobile applications and Printed Account Statements (PCS).

● Working with different stakeholders and analyzing functional and nonfunctional requirements, translating them into agile user stories for the development teams.

● Extensive DOC1 experience working on version 4.0 and 4.5. This includes creating templates, documents, forms, enclosures, layouts etc.

● People Management - Resource Planning, Performance Management, Compensation Management, People Development.

● Excellent verbal and written communication skills.

● Versatile, Quick Learner and an Excellent problem solver. EXPERIENCE

Apr, 2014 – Apr, 2015

RELEASE MANAGER/SCRUM MASTER - Aon

Aon is the leading global provider of risk management services, insurance and reinsurance brokerage, and human resource consulting and outsourcing.

As a Release Manager in the Retirement domain, I worked on the projects related to Hewitt’s legacy Benefits Administration platform – Total Benefits Administration (TBA) - catering to 250+ clients with 9.5 million users, Cloud based Applications (Your Benefits Resource TM and UPoint), Desktop Application (TBA GUI), Mobile applications and Printed Account Statements

(PCS). My role involved:

● Managing end to end projects using Agile Methodology – architecture, design, development and testing - to ensure a quality product offering to the clients.

● Coaching the team on various Agile principles, methodologies and best practices.

● Working with different stakeholders and analysing functional and nonfunctional requirements, translating them into agile user stories for the development teams.

● Project Planning and Scheduling.

● Conducting various Agile ceremonies – Daily Scrum meetings, Sprint Planning, Sprint retrospectives and Sprint Reviews/Demos.

● Preparing Burn Down charts for the project status throughout the project cycle.

● Liaison between the stakeholders and the Development team to ensure the quality delivery of the desired features.

● Involved in impact analysis, estimations and risk management.

● People management including annual appraisals, continuous feedback, career and development coaching and improving colleague engagement.

July, 2011 – Mar, 2014

DELIVERY LEAD/SCRUM MASTER - Aon

Project Name - Personalised Communication Statements Project Description – Project was developed as part of Aon Hewitt’s Go-Green Plan. It involved development of account statements and notices to be delivered online to the user on completion of activities and also encourage them to opt out of paper delivery option. As a Delivery Lead, my responsibilities include:

● Project planning, analyzing impact and risk management.

● Experience in managing virtual teams across Chennai and US locations.

● Collaborate with product owners, business representatives and developers to design test scenarios and acceptance criteria.

● Prepare project estimations.

● Working on High complexity tasks on the CCM tool DOC1 v4.0.

● Peer review of QA artifacts such as test cases and test scenarios to ensure coverage and guidelines.

● Walk-through the test plan with the business team.

● Work with the team to achieve the laid down SLAs. July, 2007 – Jun, 2011

LEAD SYSTEM ANALYST- Hewitt Associates.

● As a business analyst, involved in gathering client requirements and event flows and Building up individual or group retirement benefit calculation based on Client’s Plan Provisions.

● Develop and Execute Test Plans, Test Scenarios and Test Cases.

● Gather and document business processes/systems requirements. Converting functional specification into technical specification.

● Manual testing of functional specifications.

Apr, 2004 – Jun, 2007

FUNCTIONAL SYSTEM ANALYST- Hewitt Associates.

● Systems Analysis, Test Planning and Deployment.

● Writing and maintaining program code to meet system requirement, design and client needs.

● Support issues triaging and assignment.

● System Development and Test Execution.

● Delivering quality product.

EDUCATION

2004 – 2006

Post Graduate Diploma in Business Administration (PGDBA) Symbiosis Institute of Management Studies

1999 – 2003

Bachelors of Information Technology (B.I.T.)

University of Delhi, India. First Division.

SKILLS

System Analysis and

Design

Analysing client requirements and providing customized solution for their CCM needs.

Testing Automated using ECHO Tool and Manual Testing. Defect Management JIRA.

Tools Pitney Bowes DOC1 v4.0 (ALE, DFE, DLM) and v4.5. SDLC Exposure Waterfall and Agile.

Domain US Retirements and Health & Welfare Benefits AWARDS

Awarded by “Platinum Award for Outstanding Business Results” in Dec 2013 for implementing a lifeboat strategy for DOC1.

Awarded by “Premier Team Award” in July 2010 and Jan 2011 for a successful release.

Awarded with “Extra Miler Award” in June 2004 for excellence in client delivery.

Awarded with “Hewitt Star Award” for August 2005 for outstanding performance, commitment to quality and excellent coaching/mentoring skills.

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