Sales Customer Service
Resume:
Genevieve F. Dayao
Chandler, AZ. 85225
Phone# 480-***-****
Education: B.S.B.A –Accounting and Secretarial – 1988 Holy Angel University, Angeles City, Philippines
Skills: Proficient in Excel, Power Point, Word, Access, Calypso, CRM, Titan, Web-I, JDA, Sabre, Mapper, Symphony, Supplier’s System
Professional
Experience:
Support Operations Analyst (December 2011 – March 2017)
Avnet Inc. – Phoenix, AZ.
Performs a variety of activities to facilitate customer returns, issues credit and is accountable for the disposition of all returned products to ensure accuracy for reported inventory and to minimize inventory liability
Analyzes, prepares and processes a variety of moderate to highly complex accounting transactions to analyze data and initiates identified procedures and related documentation to minimize possible profit leaks and provide training where necessary.
Facilitates customer returns, issues credit in a timely manner, and is responsible for the disposition of all returned products to preserve company profits and minimize inventory liability.
Performs audits of all inventory actions and associated documentation to ensure all documentation is complete for the financial action requested.
Identifies, documents and tracks requests for missing audit documents to match to the appropriate identified transactions requested. Verifies submitted information against Parts Master to ensure correct costs of goods on products and accurately state gross profit when products are sold.
Implements all financial corrections based on completed documentation and ensures that the appropriate financial controls documentation requirements are met according to Sarbanes-Oxley guidelines (SOX) and inventory accounting controls and executes order corrections.
Recommends process improvements within the team and to other teams within the supported businesses. Participates in special projects including preparing special reports.
Supply Chain Specialist (November 2010 – December 2011)
Avnet Inc. – Phoenix, AZ.
Applies a Subject Matter Expert (SME) level Purchasing and Supply Chain knowledge to Avnet material control systems, policies and procedures to deliver improvement in all areas governing pricing, purchasing, planning, product delivery, and disposition of inventory for assigned suppliers and/or customers.
Utilizes expert level analytical skills to reduce product line costs, and deliver positive business results for assigned lines. Works with management to develop purchasing and supply chain action plans to achieve productivity targets in a risk-free inventory investment. Provides current and accurate information on products, pricing, quantities, availability, lead time, delivery and compliance policies to sales and customers in support of customer quotations.
Owns total system integrity and manages part master to insure the most current pricing, delivery, and product specifications for new, existing and obsolete products. Inputs/authorizes customer orders including factory drop ship purchase orders.
Monitors current supplier/Avnet business relationships on a tactical and strategic level for the development of new or improved opportunities. Works directly with Sales and customers to analyze customer forecasts to proactively plan material requirements and take appropriate actions to resolve plan issues.
Coordinate and analyze customer pre-buys and obtain appropriate approvals to secure and manage stock transfers as required. Generates account specific reports for Sales and customers.
Material Specialist Sr. (June 2007 – November 2010)
Avnet Inc. – Phoenix, AZ.
Provide input on supplier’s suitability
Create, submit, and audit purchase orders with suppliers
Track product delivery, monitor material levels, and responsible for returns of defective equipment to suppliers
Process bill backs, inventory write offs and stock rotations
Analyze, evaluate, and develop processes
Provide Web I reports
Quote Business Specialist (February 2005 – November 2010)
Avnet Inc. – Phoenix, AZ.
Interface for Sales, GBM’s and Customers and providing recommendations for strategic/competitive decision making
Audit Strategies
Analyze and collaborate with Product Specialists in offering quotes for future business opportunities
Provide strategic recommendations
Quote Specialist (September 2002 - February 2005)
Avnet Inc. – Phoenix AZ.
Process data using analytical skills, data manipulation techniques, and customer satisfaction objectives
Analyze excel information and coordinate between various company applications
Conduct analysis to identify root cause of latency and dial tone connection issues
Material Specialist Sr. (December 2000 – September 2002)
Avnet Inc. – Phoenix AZ.
Provide input on supplier’s suitability
Create, submit, and audit purchase orders with suppliers
Track product delivery, monitor material levels, and responsible for returns of defective equipment to suppliers
Process bill backs, inventory write offs and stock rotations
Analyze, evaluate, and develop processes
Provide Web 1 reports
Supervisor, Support Operations (September 1998 – December 2000)
Avnet Inc. – Phoenix AZ.
Supervise, coordinate, and review the work of assigned staff
Conduct performance evaluations and salary reviews
Train and assist staff with the departmental with policies and procedures
Interface with suppliers and sales for strategic recommendations
Analyze, evaluate, and develop processes
Sales Support Coordinator (January 1995 – September 1998)
Avnet Inc. – Phoenix AZ.
Reviews audits and resolves sales order system data LOI (letter of intent) management cost of sales review as it relates to suppliers agreements
Obtain appropriate approvals and enter all product sales data
Assists the sales staff in quoting product upon request
Participate in process improvement and quality management practices in order to enhance organizational effectiveness
Ensures data integrity in the area of responsibility
Corp. Product Support Specialist (March 1998 – January 1995)
Avnet Inc. – Tempe, AZ.
Under general supervision interprets organizes and formats data for timely dissemination to the Product Business Group and Sales
Obtain appropriate approvals and enter all product sales data into computerized sales order system
Assists the sales staff in quoting product upon request
Participate in process improvement and quality management practices in order to enhance organizational effectiveness
Ensures data integrity in the area of responsibility
Customer Service Rep. III (May 1992 – March 1998)
Avnet Inc. – Chandler, AZ.
Assist customers in returning failure parts
Process failures and return product to suppliers
Initiate and process customer credits
Process credit memos with the suppliers
Creates and delivers initial solution on customers issues
Follows up all returns and audit customer contracts
Distribution Center Rep. I-III (Sept. 1990 – May 1992)
Avnet Inc. – Chandler, AZ.
Process and initiate customer orders
Process and assist workers on final inspection/special orders
Assist Manager and workers with all warehouse issues
Process, expedite, and initiate orders with special handling
Train new employees (Distribution Center Rep)
Identifies and researches variances between the financial and physical inventory.
Adjust audits and submits journal entry corrections.
Assesses stock levels and reorder status.
Participates in and ensure accuracy of periodic and special inventory counts. May reconcile discrepancies between financial inventories and physical counts.
Ensures documentation is complete, accurate, processed appropriately to serve as an inventory audit trail.
Contact this candidate