Manager Customer Service

Michele Quick, Senior Program Manager, CIO, PMP, Certified Defense Finance Manager

Mobile: 831-***-**** and Email at: t *************@******.*** Overview:

Senior IT Program Management Professional and Certified Chief Information Officer in Federal Government Efficiencies and Oversight with successful business development experience and IT program and project management expertise, in conjunction with active TS-SCI clearances/CI Poly. Subject matter expertise in complete Software (SW) Project Lifecycle, Agile SW Development Methodologies, and Cloud-based Technologies, Platforms, and Practices to leverage cloud computing solutions; knowledgeable in Business Process Improvement, Business IT SW Requirement Analysis, Continuity of Operations (COOP) and Disaster Recovery Planning, and Certified Defense Finance Manager (CDFM).

Active Professional Industry Certifications:

● Chief Information Officer (CIO) in Federal and DoD Competencies

● Program Manager Professional (PMP) with Project Management Institute (PMI)

● Certified Defense Finance Manager (CDFM) with American Society of Military Comptrollers (ASMC)

● Certified Business Continuity and Disaster Recovery Professional (BBCP) & (CDRP)

● Certified Information S

● Senior Business Systems and Business Requirements Analyst (BSA) and (RA) Education:

● GWU Masters of Science in Information Systems Technology (MSIST)

● California State University - Monterey Bay Bachelors of Science in Business Administration with a double minor in IT E-Commerce and Marketing. (Graduated with Distinction/GPA: 4.0).

Work Experience:

● Functioned as a member of the proposal reviewing committee and as a contributing author for eight winning CACI contract proposals.

● Onsite team quality management lead on Comptroller project/CACI contract involving audit, gap analysis; including but not limited to: process improvement, application, and oversight.

● Knowledgeable and successfully application of the following: Unified Modeling Language

(UML), Object-oriented programming languages such as Python, C++, Java, C#, Perl, Ruby and PHP.

● Agile, UML, Incremental and Iterative modeling.

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Michele Quick, Senior Program Manager, CIO, PMP, Certified Defense Finance Manager Mobile: 831-***-**** and Email at: t *************@******.***

● Utilization of modeling methods: data modeling, (metamodeling, Object and System, and Functional).

● Knowledgeable in Federal and DoD Governance, Risk Management, and Compliance. Qualification Synopsis:

● Project Management Professional (PMP)-Certified,

● Certified Defense Finance Manager (CDFM) @ Comptroller Office, Pentagon,

● CMMI-Certified and Delivery-Plus Analyst/Auditor for the Comptroller Office, Pentagon,

● Federal Government-Certified Chief Information Officer (CIO),

● Masters of Science in Information System Technology (MSIST),

● CISSP and Information Security Professional,

● Experienced Project and Deputy Project Manager,

● Member of multiple CACI winning proposal teams: FMS, DHRS, and ATEC etc.,

● Requirements (Lead) at Department of State (DoS) Diplomatic Security Service (DSS),

● Business Systems Analyst, Principal (Multiple Projects),

● Lead Technical Writer (Special Operations SORBIS Project and other corporate-sponsored projects),

● Published co-author with Microsoft's Steve Cohen for Global Smart City Conference held in Greece 2014.

Work History Timeline:

Dates: Current

CACI Senior Program Manager

Project: National Geospatial Agency

Location: Springfield, VA

CACI Projects Supported from 22009 through Present Day: Project: Project Assessment and Root Cause Analysis (PARCA) Earned Value Management

(PARCA)

Location: C olumbia Pike, Arlington, VA (Suffolk Bldg.) Title: Project Manager for PARCA PILOT SOFTWARE Project As the Project Manager for the "Office of Performance Assessments and Root Cause Analysis"

(PARCA), the DoD's central office for major defense performance assessment, earned value management (EVM), successfully planned and initiated an EVM pilot software selection project allowing key stakeholders across the DoD access to EVM software that met specific PARCA criteria.

Project: O ffice of the Under Secretary of the Defense Comptroller (OUSD-C) Location: P entagon, Washington, DC,

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Michele Quick, Senior Program Manager, CIO, PMP, Certified Defense Finance Manager Mobile: 831-***-**** and Email at: t *************@******.*** Responsibilities included: Led functional project requirements analysis, software testing, and documentation and supported the contract the Quality Assurance Analyst (QA) Manager for the CACI Delivery-Plus Gap Analysis, project compliance activities, and process improvement initiatives. Leading team in Unified Modeling Language (UML) and Business Object-focused requirements documentation, coordinating the testing efforts for the RMD project release and other Comptroller-centric applications and programs; provided last stop testing QA testing prior to release(s).

Project: R M Online

Location: 1 4370 Newbrook Drive, Chantilly, VA, 20151 Title: Deputy Program Manager (DPM)

Responsibilities included: working with the senior project managers to ensure the smooth running of multiple projects such as scheduling, assigning staff, allocating resources, assessing risk and its management, coordinating the various components which contributed to the projects' success, and ensuring the components were met and delivered on time. Responsibilities also included leading team meetings, updating staff, interviewing potential candidates, and maintaining stakeholder and project communications. Activities included: creating presentations and briefing clients and/or potential clients as well as developing and delivering white papers to potential customers. Also, continuing the development of business/work flows for the various projects, creating/briefing improved client business processes, authoring and briefing monthly progress reports, developing and assisting in end-user training, providing client-site support, conducting invoice reviews and project forecasting, and participating in multiple winning proposals and re-competes including, but not limited to, the FMS win, DHRA win, and the ATEC contract win. Additional duties included: performing at a managerial / functional / technical level on all phases of analyzing business and user needs, documenting requirements, and translating into proper system requirement specifications. Participating in the requirements analysis, testing, documentation, and training of product; developing and/or modifying procedures to solve complex problems within the application; analyzing business and user needs; updating and/or authoring the requirements; and revising existing system logic difficulties. On daily, weekly, monthly basis, and as-needed/ad hoc basis, duties included conducting a variety of meetings (e.g., Kickoff, Bi-Weekly, Quarterly, and team meetings); briefing and interfacing with stakeholders in addition to managing internal and external timelines and requisite resources. Project: D epartment of State (DoS) Diplomatic Security Services (DSS) Location: N orth Lynn Road, Rosslyn, VA

Successfully initiated and implemented the full software project lifecycle and authored project artifacts while leading the requirements team, test team, and the development team to create, test, implement, and oversee the DSS Command Center (CC) Agent Repository System. The new system is a mission-critical system, and supports the CC in their mission(s) both nationally and globally while extracting, transforming, and loading (ETL) data from multiple agency and interagency databases across the DSS and DoS. As the lead customer liaison, my activities included; but were not limited to, leading daily team stand-up meetings, leading weekly briefs with the Command Center's leadership, and briefing senior leadership on project status

(attendees included senior project stakeholders, DoS agency and Inter-agency stakeholders, 3

Michele Quick, Senior Program Manager, CIO, PMP, Certified Defense Finance Manager Mobile: 831-***-**** and Email at: t *************@******.*** Directors, Deputy Directors, Under Secretaries, Honorables, and other DoS and DoS DSS leadership.

Project: C ACI for the Special Operations Resource Business Information System (SORBIS) Responsibilities included: functioning as the lead technical writer, requirements analyst, and deputy: authored all project technical documents and deliverables including manuals, procedures, and IT specifications. In addition, constructed the project's document templates; established style guidelines; and created standards for the project's texts, tables, and illustrations. In addition, ensured that the technical documentation was accurate and complete; that they met editorial and governmental specifications; and that the documentation adhered to quality standards (including graphics, format, and style). Documents that were created in coordination with assigned point of contacts included the project management plan (PMP), the risk management plan (RMP), the configuration management plan (CMP), the software development plan (SDP), the system engineering plan (SEP), and the integrated logistics support plan (ILSP). Aside from the primary duties and in collaboration with the Configuration Manager, developed the document management and configuration management strategies to improve product delivery to the end client, performed quality assurance (QA) functions, and collaborated with the Infrastructure Team Lead (ITL) to create a checklist for performing deployment, an inventory of migrated objects, and the installation guide for the client to use to assemble the SORBIS project at their secured location from the "ground up." Worked with the Requirements Team to analyze client specific budget exhibits and to create exhibit report specifications documents for Procurement, Military Construction, Research, Development, Test, and Evaluation (RDT&E), and Operations and Maintenance (O&M). Project: N aval Post Graduate School, Center for Educational Design, Development, and Distribution

Dates: 2 007-2009

Title: P rogram Coordinator

Location: M onterey, California

Responsibilities included: Program Manager of the Masters of Space Engineering Program Program management, coordination, and oversight of NPS Distance Learning Programs and Space Engineering Program Manager. Developed project work plans, assisted students with the procedural and technical side of course selections, presented NSA and NPS requirement orientations, implemented first line of advising for regional studies students, provided technical assistance on video teleconferencing and online training tools, shipped, recorded, and tracked required student supplies, literature, and graphics. Project: N ational Public Radio (NPR)

Dates: 2 007-2009

Title: S pecial Events Project Manager

Location: S easide, California

Responsibilities included: d eveloping and coordinating guest lecture series and special events with activities including: scheduling and maintaining communication with speakers, vendors, and participants; developing, coordinating, and monitoring event timelines; developing and coordinating continuous fundraising activities; coordinating travel arrangements and 4

Michele Quick, Senior Program Manager, CIO, PMP, Certified Defense Finance Manager Mobile: 831-***-**** and Email at: t *************@******.*** accommodations; developing marketing publications, materials, and programs; researching talent, event locations, affiliations, and marketing programs; maintaining expense tracking records, tracking and evaluating the effectiveness of advertising and marketing programs; and managing outside vendors and support staff.

Project: C enter of Bilingual Multicultural Studies (Universidad Internacaional) Dates: S ummer 2005

Title: G lobal Marketing Internship for International Business Location: C uernavaca, Mexico

Responsibilities included: d eveloping marketing strategy and related marketing materials while increasing foreign language proficiency.

Project: J ohn Deere International

Dates: 2 000-2003

Title: C ustomer Service Manager

Location: E vans, Georgia

Responsibilities included: a ssisting in the recruitment and hiring of applicants to meet the needs of the front-end service department; training, mentoring, and managing front-end customer service representatives; developing policies and procedures for existing employees and new customer service representatives; managing the functional cross training endeavor for the customer service representatives; conducting monthly customer service audits; and leading led team efforts to manage/expedite product shipments from supplier to base. Project: S elf-Employed Part-Time

Dates: 1 995-2000

Title: Copy Editor, Writer, Marketing Consultant

Location: C ontinental United States

Responsibilities included: p roviding proofing and editing services for graduate and postgraduate candidates; writing and designing advertising and marketing brochures; and creating publicity media releases for small businesses, community events, fundraisers, and college organizations.

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