Manager Microsoft Office

Michael Mossaad

** ****** **., *** *********, NJ 08901 ● Phone: 732-***-**** ● E-Mail: ***************@*******.***

Rutgers Business School

Bachelors of Science, Finance – Graduated in 2008

GPA: 3.2

Achieved the Dean’s List award for 3 semesters

Merrill Lynch Wealth Management (Bank of America Corporation) – Pennington, NJ

GWIM Fraud Analyst – Nov. 2010 to Apr. 2014

Monitored activity on Visa Debit Cards for Cash Management Accounts.

Identified and prevented fraudulent activity on client's accounts via Fair Isaac Falcon.

Prepared bi-weekly reports to management regarding recent fraud trends.

Forwarded fraudulent transaction data to investigators and local law-enforcement officials.

Collaborated with Financial Advisers and Client Services to assist in client needs/concerns.

Successfully completed mandated training courses & kept up-to-date on regulations.

Managed department Outlook mailbox & effectively responded to e-mail inquiries.

Received inbound calls & assisted clients & Financial Advisors with their inquiries.

Maintained a high level of professionalism in each call to maximize client satisfaction.

Assisted clients with check cashing, reissuance of new cards & checks, etc.

Bank of America (Temporary Position via Adecco) – Newark, NJ

Collections Officer/Account Manager – Nov. 2009 to March 2010

Managed client accounts and contacted clients whose accounts are in delinquency.

Updated account information and verified accuracy in Loss-Prevention Workstation database.

Processed payments over the telephone or collaborated payment arrangements.

Negotiated with clients to develop short-term and long-term solutions.

Assessed client’s financial situations and formulated models that best suited both parties.

Documented pertinent information and end-result of each call in the system notes.

Performed “skiptracing” procedure to find most recent telephone number to contact client.

Answered client inquiries and resolving account disputes.

Maintained a high level of professionalism in each call to maximize client satisfaction.

Adhered to the Fair Debt Collections Practices Act (FDCPA) and other government regulations.

Regulation W. Foundations

Anti-Money Laundering (AML) Enterprise

Information Protection & Privacy

Recognizing & Reporting Elder Abuse

Code of Ethics

Proficient in Microsoft Office (including Word, Excel, Access, PowerPoint, etc.).

Working knowledge of Fair Isaac Falcon Fraud Manager.

Working knowledge of Loss-Prevention Workstation (LPW).

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