Customer Service Manager
Resume:
Glorycel M. Perez
Villa Lorena Dos, San Vicente, Liloan, Cebu, Philippines
Contact Number: (63-920******* (032-***-****
Email: **********@*****.***.**
Objective:
To be instrumental to the company’s drive towards achieving its vision, mission and goals.
Work Experience:
PRODUCT AVAILABILITY DATE SPECIALIST/ INVENTORY MANAGEMENT SPECIALIST
Lexmark Research & Development Corporation
February 2017- Present
Monitor back order in order to optimize revenue.
Do reconciliation for Dell accounts to ensure zero variance.
Ensure the availability of products for AP MPS and Spare Parts customers.
Creates and manages the Intercompany purchase orders for Asia Pacific MPS customers.
Support to Asia Pacific countries and Australia
Supports MPS and Spare Parts business
Manage reservation orders, products in constraint and stock allocations
Coordinate with Asia Pacific and Australia Planning team for availability of the items, to ensure we can provide on time availability of stocks;
Monitor and understand backlog, stock availability situations and take necessary actions to fulfill customer orders in time.
Ensure prioritization process and stock reservation is managed in timely manner to secure customer satisfaction and business goals
Communicate and summarize effectively any product availability variances at customer orders, order lines and/or material level to all key players
Ensures that the intercompany purchase orders are well received by the local warehouse.
Help solve inventory/stock reconciliation and system issues.
Process stock replenishments for plants across the Asia Pacific and arranges them for shipment.
Order Management Specialist
Lexmark Research & Development Corporation
January 2012- January 2017
Provides operational, analytical and administrative support for order entry/fulfillment, logistics/supply chain, reports and customer claims while adhering to rules, audit requirements and international regulations for each customer/country supported.
Maintain efficient, timely and effective communication to both external and internal customers.
Ensure accurate entry of all required data for all orders into the SAP system.
Resolve all administrative issues that may arise during the order fulfillment process, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete or End of Life parts.
Analyze and resolve delivery block issues in the order so that orders are dropped to
Distribution on time to ensure customer requested delivery date is met.
Manage all customer related inquiries from Customers and Account Manager with agreed Service Level Agreements.
Actively promote sales and resolve customer issues such as Stock Availability, Product Information, and Escalations.
Ensures that incoming customer orders or credit claims are processed accurately, and that all details are correct prior to processing; is also responsible in communicating back for any variances.
Investigate and provide solutions to customers’ complaints.
Execute reports on a daily basis, and as required
Communicates directly within the organization and the warehouse teams in resolving issues with pricing, allocations, urgent deliveries, stock discrepancies among others.
Prepares and sends necessary documents for customs clearance to the customers
Ensures customer is being invoiced after a shipment has been delivered or installation has been done (MPS).
Engaged in arrangement, consolidation and scheduling of shipments
HR-Assistant (Recruitment/ Employee Relation/ Benefits)
Globe Telecom
December 2009- May 2011
Handle/Assist whole Visayas Region employees.
Assist trainings and company events for employees.
Make venue reservations for upcoming events.
Give and assist employee forms (e.g. loan applications, government benefit forms), and make sure they have fill up important information
Respond to applicant inquiries regarding their application process.
Screen resumes/candidates for particular job vacancies.
Schedules examinations by coordinating appointments.
Maintains employee confidence and protects operations by keeping human resource information confidential
Interview short listed applicants
Welcome new employees to the organization by conducting orientation.
Make Certificate of Employment upon employee’s request.
Maintains employee information by entering and updating employment and status-change data
December 2006- November 2009
Customer Service Representative/ Order Entry/ Telemarketer
88 Floor Gifts. Inc.
Answer query of customers.
Call counter parts in Ohio, U.S.A for customer’s order.
Enter and/or encode customer’s P.O.
After 3 months, was promoted and transferred to Proofing Department. Checked CSR/ OE jobs entered into the system.
Call prospective clients to showcase new products of the company.
April 2006-December 2006
HR-Recruitment and Benefits/ Employee Relation (Consulting)
Globalwear Manufacturing, Inc..
Substantiates applicants' skills by administering and scoring tests.
Interview applicants
Issue sanctions to employees who violates rules and regulation of the company.
Make contracts for newly hired employees
Welcomes new employees to the organization by conducting orientation.
Contribute to the development of improved company policies.
Represent the company during job fairs.
Maintains quality service by following organization standards
Skills / Proficiencies:
Received an Excellence Award with recommendation with our stakeholder from Singapore and China.
Take initiative on how to prevent/eliminate stock variances.
Greatly help on stock reconciliation for the countries I handled specifically India.
Dedicated to professionalism, highly motivated and goal oriented.
Excellent multitasker
Ability to thrive under pressure with minimal supervision.
Have an extensive knowledge in TND, TNQ, & TNA.
Have the etiquette to talk people in different walks of life.
Fluent in spoken and written English
One of the top students in college.
Education:
Tertiary
University of Cebu
Sanciangko St. Cebu City
June 2002-March 2006
AB- Industrial Psychology
Secondary
Holy Child School
Lilo-an Cebu
June 1997- March 2001
Primary
Liloan Central School
Liloan Cebu
June 1990-March 1997
Character References:
Sandra Datanagan
Manager- Lexmark Research & Development Corp.
Ma. Clare Limsuan
Manager- Lexmark Research & Development Corp.
234-8800 ext. 4379/ 091********
Contact this candidate