Customer Service Medical
Resume:
MARCY COOPER, CMA, CPT, CMBCS
***** ***** **. *******, ** 23831
**********@*****.***
EDUCATION & CERTIFICATIONS
Virginia College, Richmond, VA
Medical Billing and Coded "Pending" graduate July 2017
• Certified Billing and Coding Specialist June 2017 Medical Assistant – Associate of Science Graduate (3.56 GPA) March 2015
• Certified Medical Assistant May 2015
• Certified Phlebotomy Technician – NHA – Certification #X1B4X2Q5 July 2014
• CPR/BLS – American Heart Association Dec. 2014
• American Association of Medical Assistants ID# 369809 Dec. 2014 MEDICAL SKILLS ADMINISTRATIVE SKILLS
• Perform EKGs • Medical / Clinical Office Procedures
• Vital Signs • Medical Records (EMR/EHR)
• Injections • Microsoft Outlook
• Phlebotomy • Medicine and other Medical Software
• Ordering Lab and Diagnostic Tests • Supervision and Team Work
• Specimen collection • Basic Medical Billing and Coding
• Medical Terminology • HIPAA Compliance
• Glucometers • Training
• Patient Triage • Inventory
• Customer Service
RELEVANT WORK EXPERIENCE
Dr. Melody Mathews, Richmond, VA
Esternship (34 out of 180 Hours) completed June 14th 2017
• Answering calls. Greeting patients.
• Accounting, Coding and Billing for Doctor's practice. Medical Practice Management, Richmond, VA
Externship (146 out of 180 Hours) incomplete as of June 1st
• Answer incoming calls from patients.
• Verify codes used in Physician's notes to process billing to insurances.
• Take payments from patients and insurance companies for Physician's services. Dr. Larrabee and Associates, Midlothian, VA October 2016 -March 2017
• Basic Billing and Coding
• Greet patients, preform basic testing before patient sees the Optometrist.
• Set up follow up appointments.
• Order samples for use in practice.
HealthFair, Florida March 2016 – March 2016
Certified Medical Assistant
• Greet patients, preform EKGs, and ABI tests on each patient. Travel site to site and help set up the bus. Dr. Frank Ognelodh, Richmond, VA Jan. 2015 – March 2015 Externship (180 Hours)
• Provided assistance to the Physician, including answering and making phone calls for the Physician.
• Complete patient records after exams.
• Educate patients in understandable terms on the use of braces and or compression wrappings.
• Follow all infection control and safety guidelines, Perform accurate assessment of vital signs.
• Prepare treatment rooms for patient’s examinations, and prepare patients for examination. Keller Fire Department, Keller, TX Sept. 1982 - Aug. 1987 Emergency Medical Technician
• Respond to 911 emergency medical calls
• Transport patient from scene/accident to hospital Civil Air Patrol, Fort Worth, TX July 1981 – Jan. 1986 Med-Tech
• Search and Rescue Medical Technician
Mimosa Manor, Keller, TX Nov. 1981 – June 1984
Certified Nursing Assistant
• Assist nursing staff with patient care, including rehabilitation services
• Maintained cleanliness of patients, including bathing and moving patients OTHER PROFESSIONAL EXPERIENCE
Mr. Handyman of the Chesterfield and Tri-Cities, Chester, VA Feb. 2009 – Oct. 2013 Dispatcher and Customer service
Artelye Marble and Granite, Richmond, VA Dec. 2007 – Sept 2008 Human Resources and Bookkeeping
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