Customer Service Sales
Resume:
MICHELLE FOLEY
Jacksonville, NC 28546
Cell: 910-***-****
Email:*********@*****.***
Professional Summary
Innovative account and phone professional proficient in customer service, sales, collections and high volume calls.
Skills
Fast learner Extensive phone experience
Extensive sales experience Extensive marketing experience
Extensive collections experience Extensive customer service experience
Ability to multi task Enthusiastic, great attitude
Proficient in MS Office and QuickBooks
Work History
Vice President of Operations
01/1992 to 10/1998
World Copy
130 West 42nd Street New York NY 10036
Helped build as a start up company for six months before opening
Did demographic research and development of potential clients in the legal industry
Helped create name, logo and marketing materials
Managed office including accounts payable, accounts receivable, hiring and termination of employees and acted as owner's assistant
Established relationships via phone with vendors; tracked inventory and ordered supplies
Estimated man hours required for jobs, communicated client instructions to staff both verbally and via written work orders; kept track of overall work flow and adjusted staffing accordingly
Ran store front for first year including creation of business cards, logos, flyers, etc. for customers, cash register and customer interface
Cold called sales leads and acted as sales representative to top law firms in NYC, producing monthly sales in excess of $400,000 per month; did sales presentations with up to thirty attorneys and paralegals and mainatained and expanded client base through rigorous phone follow up and lead development
Worked hand in hand with paralegals and attorneys on grand scale document productions (ex: the tobacco industry litigation)
Handled all collections and always exceeded monthly break even points in moneys collected; was ultimately responsible for $5,000,000.00 in annual receivables
Handled high volume daily customer service calls to check in on clients and generate sales in a highly competitive industry
Medical Bill Collector
11/2009 to 11/2012
Paragon Revenue Group
North Concord, NC
Collected past due accounts in a high volume call center environment, typically leading the department with call volume in excess of 350 calls per day between incoming and outgoing
Worked with debtors to get payment in full or set up and call on monthly payment plans. Set up auto drafts for payment plans and took credit card and check payments by phone
Adhered to all FDCPA laws and regulations
Maintained a positive, enthusiastic demeanor at all times
Won a Customer Service Award from a large client in 2011
Achieved shortest update and downtime records in the department regularly
Collected over $70,000.00 in October 2012
Sales, Marketing and Deliveries
03/2014 to 5/2015
Tasty II/Taco Best/Henri's Hibachi
Lejeune Blvd, Jacksonville, NC
Started out leaving menus on military bases and steadily increased sales through direct interface and sales with Marines
Created promotions and discounts to generate higher sales volume
Inbound Sales Representative
6/2015 to present
Alorica
Jacksonville, NC
Have consistenly exceeded goals for quality scores, average sales values and conversion rates
Responsible for High volume calls
Internationally ranked in top 5% of sales representatives
Education
Miller Motte College Online
Winter 2014
Medical Billing and Certification
Miller Motte College
Jacksonville, NC
Fall 2013
Medical Billing and Certification
Coastal Carolina Community College
Jacksonville, NC
Winter spring and summer 2013
Medical Billing and Certification
Member of Phi Theta Kappa National Honor Society
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