Customer Service Data Entry

Darlena K. Prevost

***** *** ****** ** ***. E-***

Poulsbo, WA. 08370

Home Phone: 360-***-****, Cell Phone 360-***-****

E-Mail: **************@*****.***

Objective

Secure a challenging and responsible position that will allow me to use my organizational and customer service skills and have the opportunity for advancement.

Qualifications

20 plus years of office experience.

Worked as fire and security Dispatcher (911 operator).

Security clearance with National Agency Background Check (NACI).

Accounts Receivable/Payable.

Hospital Billing – Insurance and individual.

Well developed organizational skills.

Supervisory experience.

Successful completion of STAR Customer Service Training.

Member of various volunteer organizations holding various positions.

Education

B.B.A. – Travel Industry Management - University of Alaska Fairbanks

Experience

10/03/2016 – 05/30/2017 – EMERALD INSTALLATION – Bremerton, WA.

Administrative Assistant/Receptionist

Answered the phone and passed the calls to the correct department. If I could answer

Help without transferring the call I did so. I made calls out the day prior to confirm the

Installation that was scheduled for the next day and verified type of flooring was to be

Installed. If there were any problems I transferred the call to the scheduler for them to

sort out prior to the install. I also updated the installer’s certificate of insurance making

sure it was still valid and contacted the insurance company if not current.

05/03/2016 to 09/30/2016 – CHUGACH FEDERAL SOLUTIONS – Bangor, WA.

General Clerk/Data Entry

Sort Planned Maintenance and Work Orders for all shops, date stamp & scan.

Close work orders from all various shops.

Burn disc of all scanned work onto disc for the government then move to completed file.

Weekly sort the new Planned Maintenance by Crew & place into file boxes.

Close emergency work orders once completed & scan.

Process controlled inspections.

10/18/2013 to 04/23/2016 – Navy Region NW, Fleet & Family Readiness – Bangor, WA.

Front Desk/Reservation Clerk – Navy Gateway Inns & Suites

Made advance reservations via phone, fax, email and in person.

Checked in transient parties, took payment and posted to their account.

Checked in permanent parties – new base arrivals.

Handled maintenance requests and made sure correct department notified.

Worked audit as part of graveyard shift and ran reports as required.

12/19/11 to 9/30/2013 – EJB Facilities – Services Naval Base Bangor, Silverdale, WA.

Front Desk/Reservation Clerk - Navy Gateway Inns & Suites

Made advance reservations via phone, fax, email and in person.

Checked in transient parties, took payment and posted to their account.

Checked in permanent parties – new base arrivals.

Handled maintenance requests and made sure correct department notified.

Worked audit as part of graveyard shift and ran reports as required.

2/25/10 to 10/25/11 – AutoSafe Silverdale, WA.

Customer Service

Answered the phone setting up new accounts, answered questions in regards to device data, and took payments for monthly lease, collections and removal fees.

Went over audits with clients.

Handled the front desk and calendar schedule for the tech department.

7/2006 to 7/2009 - Holland America Line Seattle, WA.

Sr. Seagoing Travel Coordinator

Acquired air bookings for officers, crew and passengers.

Worked daily change reports.

Monitored deviation requests and processed requests for business class upgrades.

Contacted the ship purser daily via email or phone for ships I was in charge of.

3/2004 to 6/2006 - DONOBi, INC. Bremerton, WA.

Accounting Assistant

Processed account receivables/payables on daily basis.

Handled purchasing supplies for customers and for employees.

Payroll timesheets were done twice a month.

Credit card reconciliations were done once a month.

Data entry Great Plains and Optigold.

7/2003 to 3/2004 City of Poulsbo Parks and Recreation Poulsbo, WA.

Receptionist – part time

Set up programs on computer to be able to handle the registration for new programs.

Took payments for programs in person, via mail or the phone.

5/1987 to 12/31/2002 Holland America Line Seattle, WA.

Planning Coordinator, Inventory Specialist

Worked on several airline computers reservation systems.

Prepared and analyzed reports of confirmation, discrepancy and utilization for block space.

Monitored tour inventory for hotels and Alaska tour components for tours.

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