Customer Service Information Technology

LANCE L. SCONIERS

**** ***** **** ******, ** ****5

(919) 690- 1108 (H) 919-***-**** (C) *****.***.**@*****.*** OBJECTIVE

Decorated, reliable, hardworking, organized veteran of the US Army National Guard is seeking to establish a career in the information technology field. My qualifications include comprehensive field training, extensive experience in networking, security, helpdesk and public service activities. SKILLS & ABILITIES

Active Directory, Password resets, security/surveillance operations, account creation, MS Exchange admin, ghost imaging, laptop/desktop repair, software installs and distribution, printer configurations, cable runs(Cat5&6), Networking troubleshooting and installation, fiber voice, VOIP, Tier 1 and 2 support, switch/ router provisioning, internal/external customer service experience. EXPERIENCE

2015-2016 Network Provisioning Technician Level II, Mercury Z/ Frontier Communications

Network Provisioning Technician responsible for supporting Fiber Network Field Technicians on installation of all voice, VoIP, video and data orders. Responsible for resolution of network issues including tier II triage trouble tickets, fault isolation, dispatching technicians when required and interacting with internal and external customers to close trouble tickets. 2014-2015 TAA Technical Assistance Associate, Peak10 Assist in clients with managed devices such as servers, firewalls (physical & virtual). Troubleshoot and document technical issues using Peak 10 ticketing system. Assist and complete physical and logical installations of Peak 10 services. Managed assigned workflow tasks in order to provide timely turnaround to customers

2013-2014 Service Desk Technician, Datrose Inc. / Kodak Corp Troubleshooting hardware, software operating system issues. Used basic and specialized test equipment to diagnose and analyze issues. Analyzed equipment failures to determine cause and recommend or taken corrective actions. Fulfilled work orders/service calls to install, maintain and repair traffic loops, cameras, video systems, computer equipment and peripherals. MILITARY

2005-2013 Army National Guard, Durham NC, Sergeant Signal Support Supervisory position granted for support of battlefield operations and provided entry level computer security during overseas assignment in Iraq

(Operation Iraqi Freedom).

Provided resolutions in crisis situations, providing onsite computer support, relating effectively with culturally diverse populations. Fulfilled a range of IT duties for both combat and peacekeeping missions gaining proficiencies and experience in Network installation and troubleshooting, High band communications repair and maintenance, helpdesk support, and Information Security duties.

RECOGNITION & AWARDS

US Army Commendation Medals -2005 to 2007

Good Conduct Medal (2009)

Global War on Terrorism Service Medal (2009)

REFRENCES

References furnished upon request.

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