Sales Data

YVETTE D. WILLIAMS

**** *. ******* ******, *********, MD 21202

(Cell) 443-***-**** ******************@*****.***

PROFESSIONAL PROFILE

A results-oriented, team player with demonstrated success in analyzing, upgrading and streamlining complex processes for improvement opportunities. Proven ability to plan strategically while still executing tactically to deliver results and ensure positive customer experiences, both internal and external to an organization.

ACHIEVEMENTS

Selected to be a member of the Data Migration team for SAP

Promoted to the role of Site Management Expert (SME)

Traveled to Germany for extensive training to become a SME Facilitator for SAP supporting (13) sites including Canada, Argentina, Brazil and Puerto Rico.

Promoted to Americas Master Data/Transactional Data SME.

SUMMARY OF SKILLS

Builds strong relationships with both internal and external customers

Professional communication skills to work with all levels of an organization

Effective communicator and trainer

Highly organized

Process improvements in analyzing problems and process to find the most effective solution

Maintain high-level of self –motivation and ability to multi-task

Experience with ISO 9001, 14001, SOX, World Class Manufacturing, Total Quality Manufacturing, Six Sigma, Kaizen/Blitz

Excellent computer skills which include Microsoft Office Suite, Outlook and SAP

Lean Manufacturing

PROFESSIONAL EXPERIENCE

Smiths Detection – Edgewood, MD

Data Governance Analyst

(March 2014 – present)

Develop and maintain policy and documents

Data cleansing and validation

Manage projects

Develop data collection tools and templates to ensure data requirements are gathered and mapped correctly

Facilitate change and implementation of new business process for the relevant data

Work closely with all relevant department and project team to ensure data is delivered efficiently and accurately

Test data to ensure results are returned as expected

Build and maintain reference materials relating to daily SAP transaction

Adoc project work as required and relevant to Master Data Maintenance process

Create and Maintain SAP modules: FI, CO, SD, MM and PP.

Run SAP queries reports for Finance, Sales and Material departments

SAP SME support users for Sales, Finance, Operations, Service, Procurement and Material Master

Security and Account Administrator for creation,maintenance and leavers for SAP User accounts

The Fountain Group, providing Services for DePuy Synthes Joint Reconstruction

A Johnson & Johnson Company – Raynham, MA

Project Manager II

(January 2014 – March 2014)

Write and execute SQL and Microsoft access queries and report design

Establish and monitor performance measures

Data cleansing and validation

Manage small projects

Analyze data on a regular basis to ensure consistency and accuracy.

Work closely with all relevant departments and project teams to ensure data was

delivered efficiently and accurately.

Provide support and expertise to end user and other team members.

Pall Corporation- Timonium, MD

Americas Master Data/Transactional Data Site Management Expert

(January 2013 to September 2013)

Define and monitor all sales and distributions Sales Division Master Data, including query writing and data validation.

SAP Business Intelligence Reports for Sales & Marketing.

Provide support while transitions are made from MAPICS to SAP (trouble shoot, modify system settings and provide direction to IT staff.

Data Quality Coordinator for SD master data.

Support issue resolution and change request.

Support users for Sales Division, Finance, Production and Shipping.

Perform formal User Acceptance Testing (UAT) and data validation

Provide SAP Business Intelligence reports for Sales and Marketing.

Supervise the Master Data Scrubbing Team which included Argentina, Brazil and Americas to ensure the master data was converted correctly.

Performed daily monitoring of EDI, made correction to IDOC errors and worked with the Senior EDI team.

Performed EDI/SAP testing, data verification and resolve discrepancies.

Site Management Expert Sales Division Key User-(SME SD KU)

(May 2011 to January 2013)

Performed formal user acceptance testing and data validation.

Maintained readiness dashboards and issues logs.

Assisted with the system rollout and end user training.

Conducted SAP SD Operations training for all facilities in United States (Americas) and Canada, Argentina, Brazil and Puerto Rico.

Comprehensive SAP Global System experience

*Participated in business simulation testing and issue resolution workshops for WH SAP

Implementation.

*Created and edited SAP Transaction simulation on UPerform.

*Business Intelligence Commercial Key User

Support user for the following departments: Sales division, Finance, Production and Shipping department.

Customer Support Representative III

(September 1988 to May 2011)

Managed major customer account (domestic and international) to include problem solving.

Entered and expedited customer orders, issues credits and debits and returned goods authorizations.

Communicated with manufacturing facilities to include coordinating expediting orders with production and shipping.

Provided technical assistance to customers, distributors and other Pall sites.

Analyzed and consolidated data to create reports for all levels within the organization.

Served as liaison between various departments of the Pall Corporation.

Quote special pricings for contracts and entered them into the CRM system.

Coordinated with engineers in the technical department for special orders.

Provided order status, product availability and tracking information.

Participated in Kaizen events throughout the Pall Timonium facilities.

Design and implement changes to serve internal and external customers.

Set-up new customers quote/review pricing and maintain pricing in CRM.

Consult with customers regarding system application, recommend filter housings and cartridges to meet customer specifications.

Travel to client facilities for product training.

EDUCATION & CERTIFICATES

Morgan State University, Baltimore, MD Graduated - 1986 Bachelors of Science – Computer Science

Leadership and Management

World Class Manufacturing

Negotiation Skills

Computer Skills

Microsoft Office SAP Global System

Lotus Notes Outlook

HP Quality Center AS400 Mainframe

CRM SQL

Winshuttle

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