Human Resources Customer Service

Mary A Monroe

***** ** ***** *****

Louisville, KY 40272

Home – 502-***-****

Cell - 502-***-****

*********@*****.***

SUMMARY

Demonstrated achiever with exceptional knowledge in Human Resources, Payroll, Accounting, Billing Specialist and Customer Service with over 45 years of experience in all aspects of business. Strong background with employee and customer relations combined with the willingness to help as well as educate. Learn new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. I have had extensive computer training including knowledge of multiple environments and business software packages. Enthusiastic and willing to learn.

EDUCATION

Associate of Science in Business Administration (2003)

Indiana Wesleyan University – Louisville, KY

GPA – 4.0

BA in Business Management

Indiana Wesleyan University Started in December 2003 -

CAREER HISTORY

From 6/2016 to Present

For the past year I have been unemployed due to taking care of my family responsibilities. I am currently looking for a Part/Time to Full Time position to help to supplement my family income.

Humana Insurance Company 09/2004 – 05/2016

Billing Specialist

Billing Representative to over 300 companies, over a total employee count of 350,000 members

Collected over 12 million dollars monthly from Employer Groups for Employee Medical, Dental and Vision Coverage

Insured that all account were paid up to date and insured that employee had the correct coverage. Answered correspondence via email and US Mail and wrote reports to assist employer group and company executives in renewal of annual contracts for employee benefits.

Levy’s Restaurant

Churchill Downs (Seasonal position) 03/2004 – 05/2004

Human Resources Assistant

Worked directly with Human Resources Manager, responsible for all new employee paper work

Assisted at fairs and interview of prospective employees and new employee orientation

Assisted in bi-weekly payroll preparation to be sent to home office

Accu-tec, Inc. – Packaging Company

Human Resources Assistant for the Corporation 02/2000 – 11/2003

Worked directly with Human Resources Manager, responsible for all employee paper work for all seven plants.

Processed weekly payroll for all employee and Benefits Administrator for all eligible members

Coordinated monthly performance reviews for all employees

Prepared Predictive Index for potential employees

Conducted New Employee Orientation

Payday Solutions – Payroll Processing Company

Payroll Specialist 08/1998 - 01/2000

Processed payroll for over 75 companies weekly.

Duties included processing monthly, quarterly and annual tax returns for all clients.

Assisted the tax department in completing clients’ annual W-2 forms for employees.

Audubon Country Club – Private Country Club

Payroll Specialist, Human Resources Manager and A/P Bookkeeper 11/1990 – 07/1998

Processed weekly payroll for Club from 40 employees to 250+ employees

H/R Manager Responsible for keeping the personnel records. Completed all employment verifications for present and past employees.

A/P Bookkeeper, issues monthly quarterly and annual Account Payable report for the Club Accountant, Executive Manager and Board of Directors, Assisted the Club Accountant with Monthly Financial Statement.

Trained all employees on the computer systems and the inventory process. Installing and training for new software.

Louisville Plate Glass- Commercial Glass Company

Accounting Assistant 08/1985 – 03/1991

Accounting Assistant and Bookkeeper, Responsibility included customer service and running the accounting department for two companies. Input of daily sales into computer system.

Accounts Receivable and Accounts Payable for both Louisville Plate Glass of Louisville, KY and Tempered Glass Incorporated of Atlanta, GA.

Complied the monthly Financial Statement, Setup original Computer System and input of new upgrade to Great Plains Software for both companies. Trained all employees on the computer system.

Prior to 1985 worked as Accounting Assistant, Accounting Clerk and Bookkeeper.

My skills and experiences include: Business Administration, Billing, Human Resources, Accounts Receivable and Accounts Payable as well as Payroll Processing.

Computer Experience & Office Equipment - Microsoft Office, 10 key Adding Machine, Copy Machine, and Fax Machine.

References provided upon Request.

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