parts Manager

Marc Battaglia

*** ******* ****** • Lisle, Illinois 60532 • 630-***-**** • ****.***********@*****.*** SUMMARY OF QUALIFICATIONS

» Accomplished professional combining 20+ years of progressive management experience in the automotive parts arena seeks challenging position capitalizing on operations leadership and inventory control expertise.

» Proven abilities in redirecting substandard or struggling operations into efficient, profitable business segments, in any aspect of client services, sales, quality control, labor, costs or operations.

» Highly-effective manager and trainer: hire, train and develop staff to high levels of performance.

» Achieve bottom line results through increasing staff morale and motivation.

» Quickly build professional relationships with clients and deliver presentations based on individual needs; learn and apply new concepts to balance customer expectations with company objectives.

» Possess an expansive network of wholesale accounts within the automotive industry; expertise in fostering, managing and retaining key client relationships, solidifying customer loyalty.

• Parts Sales & Inventory Control • Client Relations & Retention • Competitive Analysis

• High-Impact Sales Presentations • Liaison Communications • Staff Mentorship PROFESSIONAL HIGHLIGHTS

GROSSINGER CADILLAC & TOYOTA Chicago, Illinois 2014 Parts Director

Held direct hands-on sales, P&L, inventory control and business development responsibility for all parts operations for two separate full-line automobile manufacturers. Recruited, trained and developed a staff of seven parts associates and one driver. Effectively researched, prospected and generated leads; called on potential wholesale accounts to determine current suppliers/price and establish competitive price points to secure new business; utilized a consultative sales approach to coordinate clients’ automotive needs with available products. Developed sales forecasts and motivated associates to meet/exceed goals; monitored Key Performance Indicators (KPIs) to ensure the attainment of profitability targets and benchmarks. Worked closely with Warranty Department to facilitate timely processing of parts warranties. Maintained adequate inventory levels at all times, quickly resolving discrepancies and placing daily orders for new parts. Handled all union contract administration functions.

• Identified under-performing areas and implemented process enhancements to ensure optimal departmental work flow, as well as complete client satisfaction.

• Played a key role in rapidly growing the business by focusing on increasing sales within each car line, resulting in $1.5M in annual net inventory revenue. VOLVO OF LISLE Lisle, Illinois 1988 to 2014

Progressive growth in organization through a series of roles with ever-increasing responsibility. Parts Manager (1998 to 2014)

Managed and directed all areas of daily Parts Department operations with primary emphasis on ensuring proper inventory levels, revenue growth and client satisfaction/retention. Provided leadership and direction to a team of seven parts associates and 14 wholesale parts drivers; screened, on-boarded, trained and oversaw Parts staff; regularly evaluated staff performance levels, identifying areas in need of improvement and implementing corrective actions. Processed grievances and participated in contract negotiations. Interfaced frequently with Service Department to ensure timely attainment of parts needed for service/repair jobs. Additional responsibilities included ordering parts, processing stock orders, crediting returned parts, matching and approving invoices/purchase orders, ensuring strict compliance to company policies/federal regulations and providing technical support to Parts staff.

• Facilitated meetings with Parts Department personnel to discuss potential concerns or operational shortfalls and devise strategies to increase efficiency; served as a primary Point of Contact (POC) to clients, tasked with promptly addressing/rectifying issues to maximize satisfaction.

• Conceptualized and integrated new inventory control functions to reduce obsolescence and out-of-stock ratios.

• Instrumental in substantially increasing Parts sales to achieve net inventory revenue of $1M through fostering and maintaining ongoing profitable relationships with key wholesale/consumer accounts. Wholesale Parts Manager (1994 to 1998); Parts Counterman (1988 to 1994) EDUCATION AND TECHNICAL ACUMEN

DOWNERS GROVE NORTH HIGH SCHOOL Downers Grove, Illinois High School Diploma

Proficient in the use of Microsoft Office Suite and Reynolds & Reynolds software.

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