Customer Service Manager

ANDREA C. HEADD

678-***-**** **** Hampton Ridge Road Norcross, GA 30093 **********@*****.***

EDUCATIONAL TRAINING AND DEVELOPMENT

Highly motivated and dedicated to improving performance through vision, leadership, and team building. Proven results directing and coordinating activities within organizations, by effectively collaborating with team members. Dedicated, resourceful professional skilled in building rapport and respect with community organizations and staff with consistent record of performance excellence and process improvement.

Communication/Collaboration Excel/Access Performance Improvement

Training & Development Relationship Building Data Analysis

Recruitment & Retention Student Discipline Micro/Macroeconomics

PROFESSIONAL EXPERIENCE

Sales Associate Macy’s Duluth, GA (06/2016-Present)

Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

Achieve established business goals through client development, ward robing and suggestive selling.

Develop new business and expand client base through aggressive networking, conducting special events and on the floor presence.

Customer Service Representative The UPS Store Atlanta, GA (01/2015-06/2016)

Receiving and processing packages for courier shipment

Operate copiers, fax machines, binding and laminating equipment and point-of-

sale devices

Expertly advises our valued customers by providing accurate information on products, services, and best value options

Relief Manager Public Storage Norcross, GA (09/2015-02/2016)

Rent space, actively sell and maintain supplies of merchandise.

Provides outstanding customer service including assessing and resolving any customer complaints or issue

Visually inspects the facility daily, observe and respond promptly to any situation and advising management

Assistant Manager Rite Aid Ridgeland, MS (12/2010-05/2014)

Assist the Store Manager with the operation of the retail store including lead associates

Cultivated strong customer relations and client loyalty as a result of dedicated customer service

Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance

Enforce all policies and procedures to ensure excellent customer service is provided

Managed front-end operations to ensure friendly and efficient transactions at checkout

Resolved issues involving account discrepancies, product delivery and cost allocation

EDUCATION & CREDENTIALS

Bachelor of Economics

Tougaloo College (2014)

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