Project Manager Management

PREM SINGH DAGUR, PMP, CSM

** ******** *****, **********, ** 11801. Tel.: 646-***-**** E-mail: *******@*****.***

OBJECTIVE

Software Development management ■ Enterprise implementations ■ Strategic Programs

Professional Experience

Business strategist; plan and projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and respective teams.

Expert in agile and waterfall project management methodologies; proficient in managing project teams and known for high-quality deliverables that meets or exceeds timeline and budgetary targets.

Change Agent; anticipate and manage transformation effectively in rapidly evolving technological and business environments.

Relationship Manager; build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including external or across geographical boundaries.

Developed and implemented all IT strategies, policies and procedures, including those for architecture, security, disaster recovery, standards, and compliance.

Experienced program manager offering extensive success leading all phases of diverse strategic technology projects; recruited, trained and released many team members. Managed risk throughout the life cycle of projects.

Relationship Manager; build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including external or across geographical boundaries.

Developed and implemented all IT strategies, policies and procedures, including those for architecture, security, disaster recovery, standards, and compliance.

Researched and implemented new technology solutions to meet business needs.

Successfully managed global installations, implementations and support.

Align Product delivery road map with budgets, delivery timelines, procedures, staffing requirements and allotment of resources to various phases of the project.

Manages activities of project staff to ensure project progress is on schedule and within budget

Strong analytical and problem solving skills.

Strong verbal and written communication skills

Strong negotiation skills.

Installation of Ubuntu to rollout windows client multiple copies with all settings and configurations.

PROFESSIONAL EXPERIENCE

Project Manager, Home Insurance Company., NY May.’05 - Dec 2016

Project initiation, planning, execution, control and Closure

Cyber Security, Configured the checkpoint firewall rules and created user and groups to remotely login to work

Ensure IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements.

Scoped requirements, developed and managed Proof of claims, Notice of Disputed Claims, Management Dashboard and Hicil Clerk (Liquidation Clerk) Website.

Acted as liaison between IT Management and technical staff to review and update IT Business Continuity Planning (BCP) Plans to ensure they align with current IT and business needs.

Responsible for documenting and testing an IT Recovery Plan, developing bi-yearly project activity to ensure plans meet requirements, process integration establishing a BCP governance model for all Tier 1 changes.

Developed a Disaster Recovery Plan and relocated the disaster recovery site from an external vendor site to in-house resulting in a saving of $500,000 per annum.

Lead steering committee to implementation of ITIL framework to streamline application maintenance and support and helpdesk reducing overall maintenance cost by 20%.

Converted all the physical windows servers to VM machines and rolled out for the users after adding the additional storage for the same and also modified the Data storage for future expansion and current disk expansion.

PROJECT MANAGER, Metro Door, Inc., NY Apr.’04 - Apr.’05

Responsible for gathering business requirements from the stakeholders for Service Support System.

Analyzed the Incident Database and improved the existing application by modifying the application and refining the process to implement the new EDI process, thereby reducing ticket counts by 25%.

Developed and implemented new procedures and process for the help desk, which assisted the Application support team in reducing aging of problem tickets by 40% in turn increasing high availability.

Managed a team on Infrastructure Security auditing effort and implementing best practices.

Day-to-day project management activities including detailed development planning, work estimation, coordinating dependencies, task assignment, monitoring project deliverables.

Identify, maintain, monitor and mitigate project risk & issues.

Developed and implemented project Change Request process.

Coordinate with Architecture, Testing & Deployment Teams.

PROJECT MANAGER, Océ Business Services, Inc., NY Feb.’02 - Mar.’04

I-Times (Capture, notify, validate, approve and transfer information to AS/400 based payroll system)

HR-EMS (captures new employee information and make available for the AS/400 based HR system)

Worked with the team of size five and one tester and a budget of 1.2 million for both the projects Reduced the payroll processing by implementing an improved timesheet reporting web application with increased efficiency and accuracy keeping the checks and balances which resulted in eliminating manual data entry and input errors by 99% resulted in $250K yearly savings and 2800 man hours in effort.

Provided regular status reports to Sr. Management, attend management & stakeholder status meetings and Resource planning & scheduling.

Followed all Project Management processes and guidelines as mandated by the customer.

Aligned business / delivery management process as per firm’s guidelines) Coached, mentored and lead personnel within a technical team environment.

Identify, maintain, monitor and mitigate project risk & issues.

Managed project Change Requests.

Roles prior to 2002

Role

Organization

Application

Project Manager

Aug.’00 - Jan.’02

Tribute International, NY

Videosnp System

Project Leader

Apr.’99 - Mar.’00

Feb 98 – Sep 98

United Nations (UNJSPF), NY

UNJSPF Multimedia Presentation

Cc:Mail to Lotus Notes Mail Migration project

Procurement Approval (Web Enabled)

Tracking System / Pension Fund Case Tracking System (Web based)

Helpdesk System (Web Enabled)

Project Manager

May.’95 - Jan.’98

Trilogy, India

Online Real Time Banking Information Technology (ORBIT 3.0)

Project Manager

Nov. ’94 – Apr, ‘95

Rizvi Software Pvt. Ltd. India

Health Care Insurance System

Technical Lead

Oct.’93 - Nov.’94

Simple Solutions, India

Financial Accounting (GL, AP, AR) System

Technical Lead

Sep.’92 - Oct.’93

Lan Eseda Information technologies

Sales Manager

Business Analyst

May ’89 – Aug. ‘92

20th Century Financial Corporation

Consumer Financial and Loan Management, Lease Management, Share Accounting

Analyst/Programmer

Aug.’86 to Apr. 89

Grauer & Weil, India

Sales Management Information System

Share Accounting System, Finished Goods System

ACADEMIC BACKGROUND

Bachelor of Science in Statistics, University of Bombay, India

PG Diploma in System Management, Sunray Technical Institute, India

PMP®, Project Management Institute, USA (2006)

PROFESSIONAL COURSES AND TRAINING

Leadership Training for Managers from Dale Carnegie

Certified Scrum Professional

Fundamentals of Network Security from Microsoft

Project Management Framework, Trilogy Software

Microsoft SQL Server 2003 Security by Microsoft

Advanced training in MS Project v2003

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