Customer Service Manager

RAYLAND J. VALMOND

Bear, DE ***** ***********@*******.*** 302-***-****

Summary

Professional AML and OFAC Compliance Sanctions Screening Analyst, with extensive and diverse experience in Financial Industry. Knowledge in Anti Money Laundering Compliance, Online Search Tools Investigations deterring Financial Crimes, Documentary Credit Reimbursements, Trade Services and Letters of Credit Collections, Funds Transfer Payments, Accounting Operations, and Internal Audit-Quality Assurance Clerk. Recognized for meeting challenging deadlines and SLA. Exceptional Analytical, coaching, process knowledge, and Interpersonal skills. Highly successful in individual contributor, team member, and leadership roles.

Professional Experience

HSBC BANK USA, New Castle, Delaware 1989-2016

Senior Operation Sanctions Screening Analyst OFAC Transactions Sanctions Screening Unit (2013-2016).

Monitored high volume of Electronic Payment Transactions and Alerts, which included: Federal, Chips and Swift, MT103 and MT202, against Watch Lists, when stopped by OFAC Filter. Reviewed LEVEL l and LEVEL 2 transactions for false positive and direct match against OFAC, GMSS Descriptors and Lists. Researched, investigated and performed Online Searches as required on individual, company and vessel names, in addition to Google Translate searches for Chinese numeric characters. Blocked, rejected and cancelled non-compliant transactions. Attached relevant and descriptive notes to transactions with summary of action. Reviewed and independently decision Transactions to be released, in accordance with department and bank operating procedures.

Accomplishments:

Investigated, reviewed and decision transaction alerts accurately which eliminated potential errors.

Escalated highly suspicious findings to Senior Management.

Consistently identified direct payment hits and escalated for mitigating actions.

Executed payment transactions accurately on completion of investigations, which avoided compensation paid for errors.

Blocked and held suspicious AML transactions for investigations and proper vetting which avoided potential fines.

Recognized for high productivity level and willingness to provide additional support to maintain SLA(s) and met processing deadlines.

Strictly adhered to all U.S Regulators guidelines, which deterred potential penalties .

Operations Specialist Documentary Credit Reimbursement Unit (2004-2013).

Reviewed Transactions for OFAC Compliance against Internal Filters and Master List.

Processed Reimbursement Claims and Amendments. Identified restricted, overdrawn and expired Authorizations. Stopped and cancelled payments due to discrepancies. Constructed swift messages to overseas banks in accordance with policies and Documentary Credit Reimbursement URR725 rules.

Accomplishments:

Reviewed Alerts accurately which deterred potential fines paid by the bank.

Effected payments in accordance with attached notes maintained on bank’s records which eliminated errors and compensation.

Adhered strictly to DCR URR 725 rules, bank’s policies and procedures which avoided payment of compensation due to inaccurate payment of Claims.

Constructed Swift/Telex Messages to Issuing and Beneficiary Banks to obtain additional payment details, which eliminated delayed time in payments execution, and prevented payment of delayed interest..

Trade Services Collection Specialist Letters of Credit Department (1997-2004).

Kept accurate records of bank customers (KYC) profiles as it related to Anti Money Laundering. Prepared and presented Exported Letters of Credit Documents to Overseas Banks on Collection basis. Processed loans to bank customers as necessary . Contacted customers directly regarding debits and credits posted to accounts as necessary and responded to other related concerns.

Accomplishments:

Delivered and met customers’ needs and adhered to all policies and procedures.

Customers’ were consistently satisfied and letters of testimonials were sent to department manager.

Investigated and reviewed Trade Finance Transactions for potential hits against List.

Received management’s recognition for thoroughness and dedication to job responsibilities.

Internal Audit/Quality Assurance Clerk Main Vault (1994-1996).

Reviewed and ensured all bank held instruments such as Corporate Bonds, Mutual Funds and Bank Notes, were maintained accurately on record. Escalated discrepancies expeditiously to Senior Management for corrective actions.

Accomplishments:

Discovered and corrected inaccurate descriptions on instruments to reflect proper record.

Located misfiled items which prevented bank from monetary losses at time for delivery.

Generated weekly reports for department managers and articulated pertinent findings which reduced bank risk.

Accounting/investigating Clerk Cash Management & Control Department (1989-1993).

Identified out of proof accounts. Reconciled Demand Deposit and General Ledger Accounts. Posted entries and ensured proper reflected adjustments during the reconciliation process. Pursued and Investigated none receipt of payments . Completed end of day proofs and generated reports.

Accomplishments:

Completed timeliness, daily, weekly and monthly reports which enabled management’s prompt reviews.

Consistently exceeded time frame for accounts reconciliation as a result of problem solving skills.

Accurately reconciled Demand Deposit and General Ledger accounts for transparency .

Independently resolved more complex investigation problems due to ability of learning quickly.

Education/Certifications

College Diploma, English, Trans-world Tutorial College, Jersey, United Kingdom

Certificate, Bank Ops and Supervision, The Global Institute of Finance & BKG, NY

ICA Certification in AML and Sanctions Compliance

Training/Professional Development

OFAC Sanctions -Bank Secrecy Act and USA Patriot Act.

Lexis Nexis Search Tool

World Check

Pivot Table

Operational Risk Foundation and Manager Level

Managing Violence in the work Place

Word Processing Certificate

Privacy Awareness

Multiple seminars on Customer Service and Management Skills

Technical Skills

Microsoft Word, Excel, Outlook, knowledge of Electronic Global Funds Transfer, Global Payment System and Fircosoft Payment System.

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