Customer Service Sales

SHELIA CLEMENT

*** ***** ****** ****, ********, TN 37853 (H) 864-***-**** (C) 864-***-**** ***************@*****.***

Professional Summary

Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store

inventory to maximize customer satisfaction and sales. Resourceful and driven professional with + years' experience.

Focused worker fully versed in retail operations. Offer 7 years of experience in high-volume settings. Highly service-

minded and professional with customers and employees alike. Dependable person with strong willingness and personality

abilities. Proficient at operating cash registers and point of sale systems to efficiently process customer payments. Looking

to utilize over 15 years' experience in a safe working environment.

Skills

Skilled in call center operations Accurate money handling

Persuasive speaker Multi-tasking ability

Customer service award Friendly demeanor

Able to handle food products frequently Cleanliness

Customer-focused

Quick learner

Product stocking

Service-oriented

Hospitality background

Work History

Production Associate 07/2016 to 06/2017

BMW – Greer, SC

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

High Standards

Inventory Control

Excellent Problem Solving Skills

Day-To-Day Activities

Work Orders

Room Attendant Carts

r hop/cashier 02/2014 to 07/2016

Sonic Drive-In – Greenville South Carolina, United States

Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases.

Followed merchandising guidelines to present visually appealing displays.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service

culture.

Worked with the management team to implement the proper division of responsibilities.

Answered customer telephone calls promptly and in an appropriate manner.

House Keeping 08/2011 to 01/2013

Travelers Inn – Greenville, South Carolina

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Polished glass surfaces and windows.

Dusted picture frames and wall hangings with a cloth.

Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area.

Accepted accountability for all assigned building keys, master keys and access cards.

Changed bed linens and collected soiled linens for cleaning.

Disinfected and mopped bathrooms to keep them sanitary and clean.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Returned emptied garbage receptacles to their proper locations.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

Receptionist 02/2008 to 08/2010

Holiday Inn Knoxville Downtown – Greenville South Carolina, United States

Reviewed account information and charges with guests during check-out.

Resolved service-related problems in a timely manner.

Resolved service-related problems in a timely manner.

Verified that personal and payment information on guest accounts was accurate and complete.

Telemarketer 10/2003 to 05/2007

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Uniway – Greer South Carolina, United States

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Managed high call volume with tact and professionalism.

Education

GED:

Teen Parent - Greenville South Carolina

1991

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