Business Analyst

Robyn Danius

: 336-***-****(M) *********@*****.*** McKinney TX 75070

Business Analyst/Project Manager

Summary of Qualifications

Having 7+ years of IT Experience in various domains as a structured Business/Technical Analyst, with Project Management experience in various stages of the Waterfall/Agile (Scrum), Agile DSDM, Agile BDD, RAD Hybrid model.

●Strong experience in project management by leading the team in various phases of Scrum

●Strong Experience in requirement gathering

●Expertise in project tracking, Tracking milestones and executing projects as per project plan, monitoring KPI’s (Key Performance Indicators), traceability matrix. Expertise in setting stakeholders expectations.

●Calculating ROI (Return on Investment) such as Project Scoping, Phase/Iteration Planning, task estimation, Recommending best practices, and internal project team communication process builder.

●Expertise in working in a fast paced, multi-vendor environment, consistently on time delivery of projects within budget, meeting the required quality standards and customer expectations

●Expertise in project issues, risks management (identification, mitigation), resource management, escalation and implementing mitigation strategies for risk prevention and resolution

●Expertise in creating project artifacts – BRD,FRD, SRS, File Specifications, Data Mapping, Minutes of Meeting, UseCase, User Stories, Activity Diagram, Wireframes(UI Mockups), Backlog Grooming, Sprint Log Grooming, Requirement Traceability Matrix(RTM) and extensive experience in SIT, UAT testing cycles.

●Extensive experience in Project Management, Business Analysis, Business process modeling and Application Design (Prototyping, Screen Mock-ups), Lead Proof of Concepts.

●Recognized for maintaining the customer care application and overseeing quality control.

●Rewarded for the ability to drive processes, continuous process improvement resulting in cost reduction and motivate cross-functional teams; work well under pressure to manage and meet multiple project deadlines. An articulate presenter with outstanding interpersonal skills; adapt at persuasion and influence.

Professional Skills

Business: Requirement gathering, BRD (Business requirement document), Analysis and documentation, Gap Analysis and Impact Analysis, Process Flow updates, RACI, JAD sessions across various system representatives, Training & Mentoring, IBM WCC(WebSphere Customer Center)

BPM Tool: Pega PRPC 6.2 SP1, Pega PRPC 7.0 SP1

BRMS Tool: JRULES (IBM Operational Decision Manager – Business Rule Management System), RTS (Rule Team Server)

Project Management Tool: Microsoft Office (Excel, Word, PowerPoint), Microsoft Project, One Note and SharePoint

SDLC Methodologies: Waterfall and Agile (SCRUM), Agile BDD, Agile DSDM, Hybrid RAD

Functional Areas: Requirement Gathering and Elicitation, Business Analysis Quality Assurance (UAT), Issues/Risk Management, Process Management, Prioritizing Requirements, Facilitate and Lead Design Review session between architects/stakeholders/Development team/UX teams (JAD), Project Planning and Scoping and Solution/Reengineering of Systems.

Operating systems: Windows XP, MAC

Databases and Tools: Microsoft SQL Server 2008, Navicat Lite

Other: Visio (Professional 2013), UMLet, Balsamiq (Wireframe), SnagIt, Rally, Ultra-Edit, Jira

Industry Application: E-Commerce, Credit Card, Pharmaceutical, Food, Cable & Retail

CRM/Ticketing System: Freshdesk, FreshSales, FreshService, HEAT, BMC Remedy

Professional Experience

Employer/Client: Wells Fargo Remote TX Jul 2016 – Till Date

Project: Migration of Databases to DBSmart inventory,

Database Activity Monitoring on Databases – Sybase, DB2, Informix, MS SQL (IBM Guardium Onboarding) onboarding efforts on Guardium Tool, Data Isolation S-Gate

Role: Engagement Manager/ Business Analyst/ Enterprise Information Security

Responsibilities:

Define/Process business model to work with decision makers and walk in with proposed solution and implement the same on the Business Practice Units

Working with client directors on major architectural challenges and changes and worked on Requirement prioritization at various phases of project delivery life cycle.

Heavily involved in BRD/FRD, Test Strategy, and RTM (Requirement Traceability Matrix), Data reporting, analytics. Perform compilation, analysis and reporting of data

SME in Guardium onboarding exercise and raise/track the Remedy tickets for Change request for agent installations on Guardium onboarding followed by tracking application trackers/filters for restricting access to DBA’s on application access and monitoring activities to limit privileged users.

Engage with projects leveraging Business Rule (Pega)/Business Process Management (BPM) workflow solutions. Describe configuration capabilities and expectations and the dollar amount savings for LOB due to configuration. Identify configurable requirements during requirement elicitation phase.

Configuring business needs in BPM and BRMS (JRules) for LOB and tracking them post deployment as a BRCM analyst(Business Rules Configuration Management).

Cross functional collaboration with DBA Team/ Security Policy Team/ Guardium Onboarding team/ S-TAP

/S-GATE team on the completion of the task activities and the corresponding deployment events

Established a working knowledge of business processes, supporting data and applications and strategic direction. Perform quality work efforts, assignments and problem resolution.

Worked with key stakeholders to deliver and increase efficiency and effectiveness of Operational needs: reporting, documentation, process improvement, projects.

Subject matter knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions. Pursues opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.

Compile, analyze and interpret data to make tactical recommendations to business managers. Apply descriptive statistical data to business operations and present recommendations to management in a meaningful format. Participate in projects requiring reporting of key metrics.

Work closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

Acting as a liaison between Business Team and Technical Team to support Databases inventory and Onboarding Efforts

Change Request Coordinator/SME for IBM Guardium Onboarding for Enterprise Database Security

Involved in creating process flow for IBM Guardium Onboarding

Tracking efforts to support KPI identification and reporting metrics

Support, Lead and assist onboarding new team members, create instructions on how to use specific software’s, user manuals, facilitate working sessions for Data isolation.

Support line of business Engagement Management Process flows with Waterfall environment

Assisting and seeking Change Request and follow-up till fulfillment

Support and coordination on Teradata migration to IBM Guardium onboarding

Pilot migration of SQL servers, Oracle and DB2 servers – Linux (RedHat), Windows(SQL), Unix(AIX)

Heavy collaboration with Lead Engineers, System Architect and LOB

Software/Hardware: BMC Remedy, TechTools, RTS (Rule Team Server), DPS, MS SQL 2008, Visio, Pega PRPC 6.2 SP1, Pega PRPC 7.0 SP1, SharePoint, Office Tools.,

Employer/Client: YUM Brands/Pizza Hut, Plano TX Oct 2014 – June 2016

Project: BOH Replacement/E-Restaurant Implementation(3rd Party ERP Tool Implementations) HR Time Keeping/Payroll (PA and Merit)/Employee Onboarding, Master Data, Solution Engineering/Re-engineering, Configuration Management, Menu Management, Sales and Forecasting, Inventory and Prep Solutions, System Integration, Point of Sale Enhancements, Back Office Management Re-skin and Enhancements

Role: Lead Business Analyst

Responsibilities:

SME in HR- Timekeeping, Payroll (Multi Wage Solution, Performance Based Bonus Solution), Restaurant Employee On Boarding, Destination and Sales Tax Solutions. SME in Time Tracking & Biometrics in System Wide Application and Caller ID in Point of Sales

Solution Engineering and Re-Engineering

Project Management: SLA Recommendations, Project Scoping, Project Phase Planning, Requirements Prioritization, Task Planning, Feasibility Analysis and Estimations

Pre-Prototyping/ Engineered: Time keeping Application, Configuration Management Tool, Systems Application Menu, Desktop, Real Time On Screen Clocked in Reports with Balsamiq and Collaborating with the Design Team to create aesthetic Software Solutions

Documenting - Existing System functionality (Systems Appraisal), System Appreciation Documentation and Lead Integration documentations.

Data Analysis, File Gathering, Report Analysis, Data Mapping

Lead Systems Application Re-Engineering and Application Migration

Extensive involvement in Eliciting Requirement Gathering, Delivery of User Stories, Usecase’s, Functional Specification Document and User Stories, Epics, Stories and Acceptance Criteria for Stakeholders and Product Owner

Assisting UAT Testing Phases with the Line of Business(LOB)

Created Visual models for the application using development models and Activity Diagrams

Excelled in Risk Analysis of the Requirements to identify the Key Business Risk Areas

Actively involved in Architecture meetings and in System design specification reviews as well as in UI design

GAP Analysis/Impact Analysis for the proposed Enhancements

Heavily involved in assisting the Project Manager(Scrum Master) in Agile Methodology and in all Agile Ceremonies(which include Release Planning, Iteration Planning, Daily Stand-up, Retrospective, Demo)

Heavily involved in User Story creation, back log grooming, and sprint log grooming.

Supporting 3rd Party Tools after deployment

Multi-Vendor Collaboration

Cross functional collaboration with HR Team/ Networking Team/ Hardware on Whitelisting (Information Security Process.

VLOOKUP/HLOOKUP/PIVOT on Destination Sales Tax, Geo Tracking for Trade Area Management

Environment: Visio, Office (MS Word, MS Excel), Microsoft Project, ERP, C-Sharp, Java, Navicat, One Note, Ultra Edit, Balsamiq, Rally, Jira, SharePoint, PeopleSoft(to manage Restaurant Data), Above Store In-house Application(Team Pizza Hut), YumTracker, VMware, XML and Cloud Based XML (CB XML)

Employer/Client: Aperia Solutions, Dallas TX Apr 2014 – Oct 2014

Project: Lonestar – Self-Service (Master Data) Pillars and CRM, Pricing Grid

Role: Business Analyst/Business Configuration Analyst for LOB

Responsibilities:

SME in Client Onboarding Application, Statement messaging, Account maintenance, Bulk/Single Updates in Portfolio management. Also an SME in document management system in Aperia to First Data

Prototyping Document Maintenance System/ Bulk Update system using Balsamiq(Wireframe Tool) and collaborating with the design team to create aesthetic software solutions

Managing File Process monitoring and data mapping with First Data Cooperation on behalf of Aperia Solutions

Extensive involvement in Eliciting requirement gathering, delivery of Use Cases, Functional Specification Document and User Stories for Business Team and for Aperia Development Team

Heavily involved in UI creation and facilitated design meeting/JAD/Prototyping with cross functional team

Assisting UAT Testing with Onboarding solutions as a SME and as a Business Analyst

Produced the visual models for the application using sequence diagrams, deployment diagrams and activity diagrams.

Acted as a Lead BA in most of the scenarios and excelled in risk analysis of the requirements to identify the key business risk areas

Composed EOE (Estimation of Effort) document and PRF

Actively involved in Architecture meetings and in System design specification reviews as well as in UI design

Conducted feasibility study and performed GAP and impact analysis for the proposed enhancements.

Heavily involved in assisting the Project Manager(Scrum Master) in Agile Methodology and in all Agile Ceremonies(which include Release Planning, Iteration Planning, Daily Stand-up, Retrospective, Demo)

Environment: PRPC 6.2 SP1,Visio, MS Word, MS Excel, HTML, XML, SQL, Windows SQL Server 2008, Pigeon, Ticketing System, File Encrypter, BA Share(file share tool), Balsamiq, Virtual Office(Remote Operation)

Employer/Client: McKesson Corporation, Carrollton TX, Feb 2014 – Apr 2014

Project: Project Development: Accounting/Strategic Pricing/Contact Compliance

Role: Business Analyst

Responsibilities:

Working with Stake holders and collaborating with other LOB members on the feasibility analysis and the contract visibility optimization.

Gathering functional/non-functional requirements, work flow/process flow diagrams with Senior Pricing Analyst/SME

Work with PM to clearly define a project area of focus/scope.

Meet with key LOB to define parallel projects to provide beneficial department relationships and functionality reusability (competitive leverage).

Create systems analysis document

Create proof of concept document/ Executive Summary document

Creating requirement supplement document/Impact analysis document to go hand in hand with requirement gathering (current phase).

Solution for future state of the system (currently in discussion phase)

Extensive Excel operation (VLOOKUP/HLOOKUP)/ documenting Minutes of Meeting and follow up with business partners on requirement confirmation and conducted user interviews with SME’s/Stakeholders

Employer/Client: 3gistix [Consulting], Dallas TX, Aug 2012 – Jan 2014

Project: E Commerce/ B2B/Customer Service Management/Complain Department

Role: Project Manager/Business Analyst/ Business Intelligence Analyst

Responsibilities:

●Worked extensively with Business and IT in understanding and documenting system requirements pertaining to business/client needs

●Created time lines, performed impact analysis and developed project abstract in Collaboration with the Project Manager/COO

●Created use cases and functional diagrams to capture the client needs for the Technical team

●Involved in Daily Scrum meetings and implemented Agile methodology

●Experience in process modeling using Use Cases, Sequence Diagrams, Activity Diagrams and GUI Prototyping Wireframes using Visio

●Extensive experience in MS office: Word Processing, Excel Spreadsheet, MS PowerPoint presentation, MS Visio and Microsoft SQL Server 2008 Client

●Responsible for creating Systems Requirement Specifications to capture functionalities at all E-Commerce touch points – Planning, Pricing, Rate quotes, Final Decision, Refund Management, Refund Processing, and Inventory Tracking.

●Helped the Development team in all the requirement phases with respect to their web development and customer complaints(user experience)

●Collaborated with the LOB team, Development team which worked on IBM WCC to give 360 degree view of customers (Wholesale- B2B; Commercial B2C)

●Facilitated and participated in implementation of compliance plan and audits

●Collaborated with the service delivery, planning and deployment teams on an ongoing basis.

●Engineered archival of project information at Sharepoint for managing team deliverables.

●Documented business requirements and performed traceability in excel spreadsheet and traced all requirements to completion

●Translated business needs into system requirements, communicating with the business on a broader scale and with in-depth view

●Facilitated work sessions with project teams and stakeholders and provided training on software accessibility evaluation, usecases and business validation.

●Furnished Distributor to Customer fulfillment auditing and Distributor to Customer Data Entry in Order Fulfillment in User Acceptance Testing phase

Employer/Client: Time Warner [Consulting], Charlotte NC, July 2010 – Jul 2012

Project: Audience Measurement

Role: Junior Business Analyst/ Business Intelligence Analyst

Audience Measurement is the system which detects the psychology of the audience during the program telecast and during the Ad event. The final Dashboard is used for collecting the pulse of the audience and to negotiate with Network Companies with respect to rate negotiations. All the Audience Measurement is stored in Netezza database. It is purely for the, Media Sales team ;which is used for marketing strategies, using reporting tools like Microstratergy(BI layer), which is the OLAP reporting tool implemented in Business Object to provide Business Intelligence capability to Media Sales.

Responsibilities:

●Requirement Elicitation from the Business Team and working with BI team and with Senior BA

●Created Functional Specification Document, Data Mapping sheet from Openet to Staging and from Staging to 3NF and from 3NF to DDS on the final Aggregate tables as part of ETL logic

●Followed UML based methods by using MS Visio to create Use Cases, Activity Diagrams, Sequence Diagrams

●Designed and analyzed with Senior BA on Business Process Modeling and Use Case Models

●Performed user interviews, JAD Sessions

●Analyzed and collected business requirements, identified system interfaces and created the requirements specification documents.

●Collaborate with Business units to define use cases and possible business solutions and gave possible solution by discussing with Technical Architect and Solution Architect

●Documented changes, issues and their impact on the system design and delivery and various technical level details on the system – both Media Enriched Reporting Portal(MERP) and Audience Measurement

●Created Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.

●Assist meetings with business and IT project members to develop requirements and determine functional specifications.

●Coordinate team for White Board discussion and Discovery Phase

●Dashboard

Education & Professional Development

Owensboro Technical College (Owensboro, KY) Aug 2008 – Sep 2008

Christina and Co. Education Center (Lafayette, IN) Aug 2006 – Aug 2007

Owensboro Community College (Owensboro, KY) Jan 2006 – May 2006

Associate of General Education [20 credit hours passed]

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