Customer Service Microsoft Office

Harry A. Carr

C

*** **** ******. *. *. # *, Washington, DC 20002

202-***-****, Cellular Phone

Email: ********@*****.***

Job Objective:

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Customer Service.

Qualification Summary:

A seasoned Customer Service professional with knowledgeable use of the Microsoft Office Suite. Experienced in the creation of several time saving and cost-effective methods for processing and re-engineering of routine office functions. Experienced in the workflow management and coordination of duties for staff members. Well versed in office policies and procedures.

Skill Summary:

15 years of Administrative and Customer Service;

Excellent verbal and written communication;

Excellent phone etiquette; and

Detail oriented.

Organization/Management:

Performs janitorial services for the airport restrooms.

Escort the passengers across the designated area of the air field to the inside of the terminal:

Prepared itineraries and kept appointment scheduler;

Made travel arrangements;

Managed activities of personnel, subcontractors and vendors;

Provided information and guidance to obtain accurate event specifications;

Conducted post convention meetings with client and facility staff;

Acted as a liaison to insure execution of program, and Sales/Marketing;

Evaluated, created databases and prepared electronic reports;

Maintained macros;

Ensured desktop publishing services were adequately automated and programmed to meet requirements;

Developed new techniques to improve efficiency of processing data;

Performed daily reconciliation of transactions for Advantage*net;

Performed Technical, clerical and administrative duties;

Processed employee and cooperative benefit plan transactions in accordance with plan guidelines; and

Maintained mail control systems.

Customer Relations:

Counseled members on the group insurance and qualified pension plans specifications;

Provided system members with efficient and accurate information on appropriate action for employees requested changes;

Implemented time saving procedures in workflow processing tasks; and

Assisted systems personnel in the training of the new BAS computer system.

Employment History:

Metropolitian Building Service 2009 to 2012

Washington, D. C.

Maintenance Specialist

PrimeFlight

Washington, DC

Shuttle Security

National Rural Electric Cooperative Association 1973 to 2005

Senior Assistant, Office Administration

Education:

Southeastern University 1998 to 2005

Washington, DC

Major: Computer Information Science

Phelps Vocational High School 1971 to 1973

Washington, DC

Major: Clothing Design

Volunteer Work Experience:

Executive Board of Director for the NAACP, 2003

Campaign Manager for Terrance J. McMichael for State Board of Education, 2008

Other Training:

Personal Computer: Microsoft Word, Excel, PowerPoint, Access, Internet, Quickbooks

References furnished upon request:

Contact this candidate