Customer Service Office

JEVELLE R. HARRIS

East Point, Ga. *****

404-***-**** *********@*****.***

CUSTOMER SERVICE

Customer-focused professional with dynamic interpersonal strengths, working knowledge of all Microsoft products and consistent track record of providing customer satisfaction for over 7 years. I am a highly organized and detail oriented individual with many years of experience providing professional and skillful administrative support and customer service management.

CORE SKILLS

Ability to effectively communicate with internal and external customer while providing excellent customer service

Proficient ability to work on multiple projects concurrently while adhering and meeting deadlines

Utilize prior management skills obtained from both the construction and restaurant industry

Ability to utilize proficiency in Microsoft Office programs including : Microsoft Word, Excel, PowerPoint and Access

Demonstrate extensive knowledge in operating various office copier equipment from including: Cannon, Konica, Ricoh, Xerox and Pitney Bowes

PROFESSIONAL EXPERIENCE

Team Lead/Office Technician

Document Technologies, Inc. (Georgia-Pacific Corp) January 2008 to February 2017

Successfully manage onsite storage containers for various vendors and internally transport 50-100 record boxes per week to input information into our record system software (Omni Rim). In addition to, managing office conference set-ups while utilizing a shared calendar for 50-75 clients

Actively coordinate mail and package delivery to corporate legal clients timely and efficiently as well as perform and manage major print and copy projects for clients.

Order and maintain office supplies, perform internal courier duties.

Responsible for efficiently training new personnel.

Shift Supervisor

Paragon Office Solutions January 2007 to January 2008

Skillfully supervised and trained a small staff to performed mail delivery and major print /copy projects to clients.

Maintained and ordering of office supplies and performed courier services.

Office Tech

Document Technologies, Inc. January 2002 to January 2006

Productively handled mail deliveries and performed major print and copy projects for clients

Maintained office supply inventory as well as performed courier duties

Leadership Experience

● As a member of Document Technologies, Inc. Eagle’s Elite Team I was responsible for training new employees so they could become a true contributing team member of the company.

Earlier in my career I was responsible for. managing concessions stands for all+ events at Phillips Areana, also managing a staff of 15-20 employees.

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