Project Manager/Engineer
Resume:
Daniel Garcia
Palm Bay FL, ****7
***********@*******.***
SUMMARY
PMP Certificate (pending 2017)
More than 15 years’ experience working within the Telecommunications industry
Advanced understanding and experience working with iDirect, Comtech and SeaTel platforms
Exemplary problem solving skills, quick to identify problems and the implementation of corrective actions
Cisco QoS Implementation for Voice and Data Integrity
Cisco LAN/WAN Administration
Proficient in Microsoft Office
Management and leadership experience in highly stressful environments
Work well under pressure, organized, self-motivated and driven to succeed
Project Management and Engineering
DoD Secret Clearance 1999-2005 (Inactive)
PROFESSIONAL EXPERIENCE
Harris CapRock Communications, Melbourne, FL 12/2013- Present
Project Engineer / Project Manager
Complete engineering projects by organizing and controlling project elements
Develop project objectives by reviewing project proposals and plans; conferring with management.
Determine project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.
Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
Confirm product performance by designing and conducting tests.
Determine project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.
Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
Control project costs by approving expenditures; administering contractor contracts.
Prepare project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.
Maintain safe and clean working environment by enforcing procedures, rules, and regulations.
Maintain project data base by entering and backing up data.
Maintain product and company reputation by complying with federal and state regulations
Contribute to team effort by accomplishing related results as needed.
Proficient with Siebel and PeopleSoft applications
Harris CapRock Communications, Melbourne, FL 01/2013- 12/2013
Applications Engineer
Carry out Sales Support activities in support of HCC Sales & Marketing activities in support for both terrestrial and Satcom network services, including network design, link budget analysis, transmission plans, technical presentations, proposal writing and participating on selected sales calls and marketing activities
Participate in identifying and qualifying potential opportunities.
Develop and document a complete understanding of each potential customer’s environment, and requirements and strategy for satisfying those requirements.
Translate user requirements into win/capture strategy for sales opportunities.
Support the development and implementation of capture plans and proposal efforts supportive of the corporate objectives.
Participate in proposal development efforts as required, including writing, editing, research, review teams, and production.
Assist in establishing the appropriate team required for business capture, i.e., subcontractors, vendors, providers, etc.
Architect and price winning solutions for a wide variety of Energy and Maritime customers.
Aid in the development of standard proposal and marketing material, pre-sales design and pricing tools and maintain document/tool database.
Treadstone Consulting, Houston, TX 10/2011-01/2013
Senior VSAT Engineer/Sales Engineer
Design, implement and test customer edge LAN/WAN solutions for a wide variety of Oil and Gas industry customers.
Manage all aspects of remote VSAT projects to include budget, design, coordination and team management.
Perform on site VSAT installations and network commissioning.
Identify and test new software and tools to increase work flow efficiency and overall project success.
Interface daily with third party vendors to ensure Quality of Service is being met per contractual specifications.
Ability to work effectively throughout all levels of an organization.
Provide technical support and input on network designs and upgrades.
Established a documentation database for all customers and sites
Manage and support iDirect remote and hub side platforms.
Stratos Global, Houston, TX 05/2009 – 10/2011
Senior Satellite Network Engineer – Team Lead
Working understanding of end-to-end voice and data services delivered via Broadband offerings (Microwave, VSAT, Wimax and Terrestrial Services)
Monitor Analyst Ticketing System to ensure customer faults are addressed and restored in a timely fashion
Provide technical evaluation and resolution of faults at Tier 2/3 level for Client VSAT and Microwave product offerings in accordance with the roles and responsibilities Matrix
Responsible for monitoring and troubleshooting various customer networks to include switching/routing, satellite and microwave RF circuits/devices/backbone terrestrial and TDM circuits
Design and provision customer solutions to support various customer needs
Strong understanding of iDirect hub operations to include protocol processors, line cards, chassis and remotes
Provide customer support on various Cisco equipment to include routers, switches, call manager to include troubleshooting routing, switching and configuration faults
Build, route, and test Microwave point to point and backbone circuits
Provide training on all telecommunications systems supported to both clients and employees
Provide direct support and coordination of installations including site surveys, equipment ordering, commissioning and engineering
Work closely with various internal departments, vendors and clients to provide technical support and resolution to all trouble tickets and requests
Marlink Communications, Houston, TX 03/2007 – 05/2009
Senior Field/Project Engineer
Installed, serviced, maintained and provided technical support for radio and satellite communications systems to include SeaTel, Inmarsat, and Harris
Extensive knowledge of SeaTel terminals and various RF packages for both C-Band and Ku band terminals
Managed a 3 Engineer team in support of global customers to ensure successful delivery of satellite communications to the global customer base
Arrange and coordinate service and installation attendances
Scheduling to ensure after hours customer support needs are met according to company standards
Provide vital sales support to customers with significant technical needs
Provide telephone and email support
Work closely and communicate with all levels and departments within the company to ensure overall customer satisfaction
Project management on installations including site surveys, equipment ordering, commissioning and engineering
Responsible for inventory of various satellite equipment and terminals with an estimated value of $4M dollars
Responsible for training and employee performance evaluations completed on a quarterly basis
Technical project lead on new innovative low cost iDirect based solution
Provide tier 2/3 customer support to the 24x7 helpdesk
Maritime Telecommunications Network, Miramar, FL 08/2005 – 03/2007
VSAT Field Engineer (Operations/Tech Services Department)
Installed maintained and troubleshot the following VSAT systems to ensure optimum operability, Sea-Tel C- Band, KU-Band and Fly Away remote terminals
Configured network access utilizing various routers, switches and modems to include Cisco switches and routers, Comtech, iDirect modems
Routed and built specific cables, such as, crossover, coax, heliax, termination and performed line loss test as required
Provided internet and wireless access for passengers aboard cruise ships to utilize phone, ATM and credit verification services
Maintained SeaTel balanced platforms and troubleshot sensitive internal mechanism to include transceivers, block up converters, splitters, wave guides, azimuth and elevation motors and rotary joint systems
Initiated component and software upgrades as needed
Managed and supervised VSAT terminal installations and service commissioning
Provided remote troubleshooting of shipboard/land fixed/land mobile/stabilized and deployed VSAT systems and terrestrial circuits
Test, locate and coordinate the repair of basic communications problems by interpreting trouble calls and analyzing circuit and/or network diagrams using published troubleshooting procedures
Coordinate and record new circuit activation including but not limited to operational parameters, testing, documentation and implementation
Coordinate satellite channel assignment cutovers between earth stations, service technicians and the customers
Responsible for opening, escalating and closing trouble calls using management information databases and logical troubleshooting techniques
Knowledge of general test equipment such as spectrum analyzers, oscilloscopes & power meters
United States Army, Monmouth, NJ and Iraq 01/1999 – 08/2005
Communications Manager (Military Occupational Specialty Group – 31U30/ 31S30)
EDUCATION
BS Information Technology/Network Administration, American Intercontinental University
Signal Support Systems School, United States Army, Fort Gordon, GA
PMP Certificate (Pending 2017)
TRAINING
Project Management Fundamentals levels 1 & 2
Microsoft Projects levels 1,2 and Mastering MS Projects
Supervisor Development course
Manager Development course
Cisco QOS course
Professional Development Leadership course
Handling Difficult and Demanding Customers
AWARDS
(2) Army Achievement Medal for Meritorious Service
Army Commendation Medal
(2) Good Conduct Medal
Distinguished Leadership Award for outstanding leadership
Certificate for Superior Performance
Certificate of Achievement (2) for outstanding support of operation Iraqi and Enduring Freedom
Meritorious Service Medal for outstanding performance
(3) Above and beyond personal recognition awards
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