Daniel Garcia

*** ****** ** **

Palm Bay FL, ****7

786-***-****

ac1ah2@r.postjobfree.com

SUMMARY

PMP Certificate (pending 2017)

More than 15 years’ experience working within the Telecommunications industry

Advanced understanding and experience working with iDirect, Comtech and SeaTel platforms

Exemplary problem solving skills, quick to identify problems and the implementation of corrective actions

Cisco QoS Implementation for Voice and Data Integrity

Cisco LAN/WAN Administration

Proficient in Microsoft Office

Management and leadership experience in highly stressful environments

Work well under pressure, organized, self-motivated and driven to succeed

Project Management and Engineering

DoD Secret Clearance 1999-2005 (Inactive)

PROFESSIONAL EXPERIENCE

Harris CapRock Communications, Melbourne, FL 12/2013- Present

Project Engineer / Project Manager

Complete engineering projects by organizing and controlling project elements

Develop project objectives by reviewing project proposals and plans; conferring with management.

Determine project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.

Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.

Confirm product performance by designing and conducting tests.

Determine project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.

Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.

Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.

Control project costs by approving expenditures; administering contractor contracts.

Prepare project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.

Maintain safe and clean working environment by enforcing procedures, rules, and regulations.

Maintain project data base by entering and backing up data.

Maintain product and company reputation by complying with federal and state regulations

Contribute to team effort by accomplishing related results as needed.

Proficient with Siebel and PeopleSoft applications

Harris CapRock Communications, Melbourne, FL 01/2013- 12/2013

Applications Engineer

Carry out Sales Support activities in support of HCC Sales & Marketing activities in support for both terrestrial and Satcom network services, including network design, link budget analysis, transmission plans, technical presentations, proposal writing and participating on selected sales calls and marketing activities

Participate in identifying and qualifying potential opportunities.

Develop and document a complete understanding of each potential customer’s environment, and requirements and strategy for satisfying those requirements.

Translate user requirements into win/capture strategy for sales opportunities.

Support the development and implementation of capture plans and proposal efforts supportive of the corporate objectives.

Participate in proposal development efforts as required, including writing, editing, research, review teams, and production.

Assist in establishing the appropriate team required for business capture, i.e., subcontractors, vendors, providers, etc.

Architect and price winning solutions for a wide variety of Energy and Maritime customers.

Aid in the development of standard proposal and marketing material, pre-sales design and pricing tools and maintain document/tool database.

Treadstone Consulting, Houston, TX 10/2011-01/2013

Senior VSAT Engineer/Sales Engineer

Design, implement and test customer edge LAN/WAN solutions for a wide variety of Oil and Gas industry customers.

Manage all aspects of remote VSAT projects to include budget, design, coordination and team management.

Perform on site VSAT installations and network commissioning.

Identify and test new software and tools to increase work flow efficiency and overall project success.

Interface daily with third party vendors to ensure Quality of Service is being met per contractual specifications.

Ability to work effectively throughout all levels of an organization.

Provide technical support and input on network designs and upgrades.

Established a documentation database for all customers and sites

Manage and support iDirect remote and hub side platforms.

Stratos Global, Houston, TX 05/2009 – 10/2011

Senior Satellite Network Engineer – Team Lead

Working understanding of end-to-end voice and data services delivered via Broadband offerings (Microwave, VSAT, Wimax and Terrestrial Services)

Monitor Analyst Ticketing System to ensure customer faults are addressed and restored in a timely fashion

Provide technical evaluation and resolution of faults at Tier 2/3 level for Client VSAT and Microwave product offerings in accordance with the roles and responsibilities Matrix

Responsible for monitoring and troubleshooting various customer networks to include switching/routing, satellite and microwave RF circuits/devices/backbone terrestrial and TDM circuits

Design and provision customer solutions to support various customer needs

Strong understanding of iDirect hub operations to include protocol processors, line cards, chassis and remotes

Provide customer support on various Cisco equipment to include routers, switches, call manager to include troubleshooting routing, switching and configuration faults

Build, route, and test Microwave point to point and backbone circuits

Provide training on all telecommunications systems supported to both clients and employees

Provide direct support and coordination of installations including site surveys, equipment ordering, commissioning and engineering

Work closely with various internal departments, vendors and clients to provide technical support and resolution to all trouble tickets and requests

Marlink Communications, Houston, TX 03/2007 – 05/2009

Senior Field/Project Engineer

Installed, serviced, maintained and provided technical support for radio and satellite communications systems to include SeaTel, Inmarsat, and Harris

Extensive knowledge of SeaTel terminals and various RF packages for both C-Band and Ku band terminals

Managed a 3 Engineer team in support of global customers to ensure successful delivery of satellite communications to the global customer base

Arrange and coordinate service and installation attendances

Scheduling to ensure after hours customer support needs are met according to company standards

Provide vital sales support to customers with significant technical needs

Provide telephone and email support

Work closely and communicate with all levels and departments within the company to ensure overall customer satisfaction

Project management on installations including site surveys, equipment ordering, commissioning and engineering

Responsible for inventory of various satellite equipment and terminals with an estimated value of $4M dollars

Responsible for training and employee performance evaluations completed on a quarterly basis

Technical project lead on new innovative low cost iDirect based solution

Provide tier 2/3 customer support to the 24x7 helpdesk

Maritime Telecommunications Network, Miramar, FL 08/2005 – 03/2007

VSAT Field Engineer (Operations/Tech Services Department)

Installed maintained and troubleshot the following VSAT systems to ensure optimum operability, Sea-Tel C- Band, KU-Band and Fly Away remote terminals

Configured network access utilizing various routers, switches and modems to include Cisco switches and routers, Comtech, iDirect modems

Routed and built specific cables, such as, crossover, coax, heliax, termination and performed line loss test as required

Provided internet and wireless access for passengers aboard cruise ships to utilize phone, ATM and credit verification services

Maintained SeaTel balanced platforms and troubleshot sensitive internal mechanism to include transceivers, block up converters, splitters, wave guides, azimuth and elevation motors and rotary joint systems

Initiated component and software upgrades as needed

Managed and supervised VSAT terminal installations and service commissioning

Provided remote troubleshooting of shipboard/land fixed/land mobile/stabilized and deployed VSAT systems and terrestrial circuits

Test, locate and coordinate the repair of basic communications problems by interpreting trouble calls and analyzing circuit and/or network diagrams using published troubleshooting procedures

Coordinate and record new circuit activation including but not limited to operational parameters, testing, documentation and implementation

Coordinate satellite channel assignment cutovers between earth stations, service technicians and the customers

Responsible for opening, escalating and closing trouble calls using management information databases and logical troubleshooting techniques

Knowledge of general test equipment such as spectrum analyzers, oscilloscopes & power meters

United States Army, Monmouth, NJ and Iraq 01/1999 – 08/2005

Communications Manager (Military Occupational Specialty Group – 31U30/ 31S30)

EDUCATION

BS Information Technology/Network Administration, American Intercontinental University

Signal Support Systems School, United States Army, Fort Gordon, GA

PMP Certificate (Pending 2017)

TRAINING

Project Management Fundamentals levels 1 & 2

Microsoft Projects levels 1,2 and Mastering MS Projects

Supervisor Development course

Manager Development course

Cisco QOS course

Professional Development Leadership course

Handling Difficult and Demanding Customers

AWARDS

(2) Army Achievement Medal for Meritorious Service

Army Commendation Medal

(2) Good Conduct Medal

Distinguished Leadership Award for outstanding leadership

Certificate for Superior Performance

Certificate of Achievement (2) for outstanding support of operation Iraqi and Enduring Freedom

Meritorious Service Medal for outstanding performance

(3) Above and beyond personal recognition awards

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