Customer Service Representative

D

**** ********* *****, ******* ****, VA ***** • Cell: 757-***-**** • ac1agt@r.postjobfree.com

Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active

listening and problem solving. Customer-oriented Customer Service Representative successful at

troubleshooting and handling customer support issues in a timely manner. Call Center Representative

with expertise providing customer support in high call volume environments. Exceptional computer

aptitude and telephone etiquette.

Skills

Skilled in call center operations Strong problem solving aptitude

Call center metrics decoding aptitude Persuasive speaker

Customer interface expertise Marketing savvy

Multi-line phone operation proficiency

Exceptional workflow management

Adheres to customer service procedures

Committed to maintaining data integrity

Extensive history with predictive dialers

Work History

Tech Support, 06/2014 to 07/2017

IBEX Global – Hampton VA

Help customers troubleshoot Mac and iOS devices

Managed call flow and responded to technical support needs of customers.

3 years of technical support experience.

Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and

Mac systems.

Participated in various incentive programs and contests designed to support achievement of

production goals.

Provided on-call support for critical issues.

Participated in various incentive programs and contests designed to support achievement of

production goals.

Maintain a high-volume workload within a fast paced environment. Assisted an average of 550

clients in any given week and consistently met performance benchmarks in all areas (speed,

accuracy and volume).

Helped company attain the highest client service ratings (as determined by external auditors) -

earned 100% marks in all categories including communication skills, listening skills, problem

resolution and politeness.

Completed voluntary client relations training to learn ways to enhance customer satisfaction and

improve productivity.

Floor Technician, 12/2011 to Current

Jani-king

Dismantled, cleaned and replaced light fixtures.

Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.

Inspected facility and grounds and picked up any trash.

Spot cleaned furniture and carpet.

Operated compactors and balers to discard cardboard boxes and trash.

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

Steam cleaned and shampooed carpeted areas.

Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and

squeegees.

Mixed water and detergents in containers to prepare chemical cleaning solutions.

Promoted building security by locking doors and checking electrical appliances for safety hazards.

Scrubbed, top-coated, buffed and varnished hard floors.

Education

High School Diploma: 2011

King's Fork High School - Suffolk VA

Contact this candidate