Manager Customer Service

Tanya Travis

**** ****** **** *****, ****, TX ***93

**********@*******.*** 832-***-****

PROFESSIONAL SUMMARY

Operations/Project Manager - Finance/Accounting Manager - Executive/Legal Assistant - Office Manager - Business Development and Process Improvement - Team Building - Risk Management – Contract Administration and Negotiations – Purchasing/Procurement Specialist – Logistics – Analyst - Marketing

EMPLOYMENT HISTORY:

Operations Manager, Digital Markets Inc.

Houston, TX

2014 - 2016

Specialized IT company and service provider for industry leading operational recording solutions; including but not limited to: consultation, installation and support.

Lead and develop multiple full scale project plans and executions

Define and implement goals of delivery, scope of work and financial budgeting

Manage all operations and technical aspects of time sensitive projects and work plans

Investigate all resources required (directly and indirectly) to ensure success of projects

Tracking of shipments/receiving and resolving critical issues to minimize project risk factors

Constant and extensive communication with clients, inter-office personnel, vendors and contractors to establish effective and accurate processes and relationships

Creation of project proposals/quotes/bids for both established and potential clients

Analyze and monitor profit/loss margins and procurement

Order entry of entire projects and vendor purchase orders for project related materials

Inventory control and analysis of both stock material and special order material

Followed all aspects of projects from start to completion for client satisfaction

Receivables/Payables and monthly tax reporting

Contract Administration: Sales and preparation of same

Preparation and submittal of government purchasing program reports

Marketing: Enlist and search for industry related tradeshows and events

Implement and enforcement of policy and procedures Project Management, DirecSupply Inc. 2012-2014

Houston, TX

Renovation Company specializing in full scale projects in the multi-family housing industry and new construction.

Lead and develop multiple full scale project plans and executions

Define and implement goals of delivery, scope of work and financial budgeting

Manage all operations and technical aspects of time sensitive projects and work plans

Investigate all resources required (directly and indirectly) to ensure success of projects

Tracking of shipments/receiving and resolving critical issues to minimize project risk factors

Constant and extensive communication with clients, inter-office personnel, vendors and contractors to establish effective and accurate processes and relationships

Creation of project proposals/quotes/bids for both established and potential clients

Analyze and monitor profit and loss margins

Order entry of entire projects and vendor purchase orders for project related materials

Inventory control and analysis of both stock material and special order material

Followed all aspects of projects from start to completion for client satisfaction Legal Director/Credit Specialist, Criterion Brock Inc. 2007-2011 Houston, TX

Leading supplier of carpet, vinyl and hard surface flooring for multi-family housing, with locations in major markets around the U.S.

Review incoming credit requests, research and make final determination on credit limit to be extended

Monitor and maintenance of all company accounts, collection of past due monies

Obtain legal descriptions for proper forwarding of Intent to Liens and filing/preparation of actual Liens with jurisdictional court, preparation and filing of Release of Liens and Proof of Claims

Account receivables, customer relations and customer service

Review, research and resolve customer complaints/disputes

Preparation and distribution of weekly Sales and Receivables Aging Report

Preparation and forwarding of monthly customer statements

Monitor bankruptcy filings, foreclosures and legal proceedings on all accounts

Review and approval of all settlement offers and payment plans

Creation and execution of all Waivers, Demands and Promissory Notes

Also manage accounts for the Nevada, Phoenix, Denver and New Mexico branches

Issuance of order credit holds and releases

Legal research for litigation determination

Payment approval of invoices

Sr. Legal Advisor, Cisco Inc.

Houston, TX

Full Service Account Receivable Management Company providing first party outsourcing, third party collections, foreign collections, skip tracing, asset investigation and legal services. Paralegal, Marvin S. Greenfield

Houston, TX

Law office with primary focus on collections and bankruptcy. Accounting Manager, Russell & Smith Ford

Houston, TX

Full service car dealership.

Senior Technical Assistant, Highlands Insurance

Houston, TX

Variable insurance company under the umbrella of Halliburton and Brown & Root. SOFTWARE SKILLS:

Advanced User of Microsoft Office (Outlook, Excel, Word) SX Programing Great Plains, RFMS, Sales Force, Tiger Paw, Quosal & Bid Pro Quick Books, Connect Wise, CUBS & Oracle

**Certified Notary**

**References available upon request**

EDUCATION PROFILE AVAILABLE UPON REQUEST

Contact this candidate