Customer Service Manager
Resume:
Tawanna L. Short
Home: **** ********* *****, ******, ** 22079
Telephone: 703-***-**** or 703-***-****
Email: ************@*******.*** TLS
Objective
To secure employment in the public sector (customer service), hospitality industry or in a food service establishment.
Experience
International House of Pancakes (IHOP)
7784 Gunston Plaza Drive, Lorton, VA 22079
Customer Service & Wait Staff: January 2014 - January 2015 Duties: Take food orders, delivered meals to the guest and removed dinnerware in a timely and efficient manner. Ensured that the guest had an enjoyable overall dining experience by providing excellent customer service in the IHOP establishment
Manager: Chris Phat
Phone: 703-***-****
Sunrise Senior Living
2000 North Glebe Road, Arlington, VA 22207
Housekeeping Supervisor: May 2013 – January 2014
Duties: Oversaw the work of the housekeeping staff by supervising the cleaning of rooms in the facility and served as a room inspector. Additional duties included ensuring that the housekeeping staff was properly trained and that the housekeeping staff’s work was done thoroughly and in a timely manner. Manager: Dante’ Johnson, Maintenance Coordinator
Phone: 703-***-****
Sunrise Senior Living
2000 North Glebe Road, Arlington, VA 22207
Dining Service Coordinator and Cook: June 2011 – May 2013 Duties: Ensured that the food preparation area was cleaned properly. Prepared a well-balanced Breakfast, Lunch and Dinner for the residents. In addition, had the task of learning the dietary and nutritional needs of each resident within the Sunrise facility.
Manager: Lisa Hockett, Executive Director
Phone: 703-***-****
2
My Turn 2 Cook Personal Chef Service
Lorton, Virginia
Sous Chef and Catering Assistant: January 2010 – May 2011 Duties: Assisted the head chef and owner prepare meals for individual and corporate clients for catered events both large and small. Assisted with catered food deliveries to the clients private homes or venues, set-up meals at catered events served food to clients during the events and was responsible for cleaning up and tearing down after the event concluded. On occasion, I also assisted with the decorating of the event space, if it was a service request by the client. Manager: Lillian Carter, Chef and Owner
Phone: 703-***-****
John Mandis Historic Market Inn Restaurant
200 “E” Street, Southwest, Washington, DC 20024
Sous Chef and Wait Staff: February 2006 – December 2009 Duties: Assisted the restaurant’s head chef in meal preparation. Greeted and welcomed guests into the historic Market Inn Restaurant in Washington D.C. In my role as wait staff, I educated guest on our diverse menu, took customers orders, ensured that their meals were delivered in a timely manner and made sure that they had a wonderful dining experience at our restaurant. A lot of my work at The Market Inn was tending to large parties of our Nation’s Lawmakers and their guests. Manager: Michael Kipp, General Manager
Phone: 202-***-**** (Restaurant is now Closed)
Education
High School: Ballou Senior High School, Washington, DC Some College: University Of the District of Columbia (UDC) Northern Virginia Food Manager License
Food Safety and Sanitation Certified
Certificate of Completion: Learn2Serve Food Safety Management Principles. (8 Credit Hours) 3
Skills
Supervisory
Customer Service
Organizational
Housekeeping
Sous Chef/Cook
Food Safety
Microsoft Word
Internet Explorer
References
Mrs. Lillian Carter
**********@***.***
Mr. Calvin Cooper
****************@*******.***
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