Office Manager
Resume:
Jacquiline Marie Enss
Independence, MO 64055
SUMMARY
To obtain a position with a company, which will utilize my skills, and provide opportunity for growth and advancement.
SKILLS AND TRANSFERABLE COMPETENCIES
CampusVue
Global
VA Once
Customer Service Skills
Organizational Skills
Microsoft Office
NSLDS
Multi-line Phone System
Communication Skills
Leadership Skills
EDUCATION
Vatterott College, Kansas City, MO 7/11 Graduate
Associates in Business Management
EMPLOYMENT HISTORY
Pinnacle Career Institute, Kansas City, MO 09/16 - Current
Business Office Manager
Manage Business Office and Financial Aid Office
Collect and post student payments – Cash, check, credit card
Research and resolve student account issues
Track and collect past due accounts
Maintain weekly bank deposits
Revise and streamline inefficient work procedures
Prepare daily, weekly, and monthly reports
Vatterott College, Kansas City, MO 08/01 – 06/16
Director of Financial Aid 01/06 – 06/16
Manage and maintain a staff of up to four professionals
Conflict Resolution
Hold weekly meetings with staff
Oversee and process Federal Stafford student loans, Pell Grants and Alternative funding
Certify Veteran Affair students
Attend weekly Manager Meetings
Work closely with Admissions staff and other departments
Work up weekly student drop files
Maintain weekly reports for the Corporate Office
Vatterott College, Kansas City, MO
Financial Aid Administrator 08/01 – 01/06
Meet with prospective students and assist them with applying for all Financial Aid
Processing of Federal Stafford student loans, Pell Grants, SEOG and any alternative loans
Responsible for processing and requesting grade level two loans
Assist students with entrance and exit counseling
Maintain in house payment contracts for diverse student population
Audit student files
Assist Veteran Affair students with benefit application and certification
References Available Upon Request
Jacquiline Marie Enss
16029 E. 37th Ter. S.
Independence, MO 64055
REFERENCES
Debby Hofgren
Retired Financial Aid
Vatterott College
9200 Olive Blvd, Suite 222
Olivette, Missouri 63132
LaDonna Rodriguez
Div. Dir. Of Student Achievement and Outcomes Div. 2
Vatterott College
4131 N. Corrington Avenue
Kansas City, MO 64117
Rochelle Mefford
Registrar/Retention
L’Ecole Culinaire
310 Ward Parkway
Kansas City, MO 64112
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