Customer Service Management
Resume:
Patuxent River Naval Air Sta, MD
Manama, Bahrain
Norfolk, VA
Diego Garcia, Chagos Archipelago
CYNTHIA BETTS
Professional Summary
Analytical Logistics Support Specialist with over twenty years of experience and expertise in providing Integrated Logistic Support (ILS) and Diminishing Manufacturing Sources and Material Shortages (DMSMS) supporting various Department of Defense agencies. Proven record of performing government procurement research and data collection. Ability to utilize transportation and logistics software system to track government furnishes equipment worldwide.
Skills
Logistics Management
Supply Chain Management
Research & Analysis
Purchasing Procurement / Acquisitions
Configuration Management
Transportation Operation
Problem Resolution
Organizational Skills
Experience
Budgeting Analyst
United States Navy
Supervised three military and four civilian contractors that provide logistical support to 378 maintenance personnel preforming maintenance on 30 RDT&E aircraft. Responsible for the procurement, receipt, accounting, storage, and issue of repair parts and consumable supplies to ensure financial accountability and solvency Supervised the maintenance of accounting and fiscal records, oversees the receipt and expenditure of funds, and the monitoring and auditing of receipts, expenditure, and financial records Prepared operating reports and financial statements from general and subsidiary ledger entries for use in cost analysis audit or other financial administrative procedures and Maintenance Management System. Prepared invoices for all customers in the logistics department at the end of every month. Coordinated returns between origin and interim transportation departments. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Supply Logistics Specialist
United States Navy
Managed Purchase Card Program to ensure certification, billing and payment of over $4.5M in support of Command, Control, Communications, Computers, and Intelligence (C4I) Supervised four Logistic Specialist in the finance execution of an $8.5M Operating Target (OPTAR) budget, supply support, material receiving operation and customer service functions. Configuration Manager
United States Navy
Supervised the procurement of $2.7M of mission critical parts and service with zero delay Managed 128,000 configuration items and process 70 Automated Services Interfaces (ASI) increasing material readiness and operational maintenance management system next generation OMMS-NG data base.
Trained nine personnel in maintenance support center on customer service operations and logistical support procedures.
Managed twenty-six engineering work centers with (OMMS-NG) Consolidated Shipboard Allowance Listing (COSAL) data to ships.
Conducted integrated logistics support and administered DMSMS management valued at $750M Navy ship installation teams
Performance Assessment Representative
United States Navy
3101 Northampton Drive #518, Alexandria, VA 22302 C: 224-***-**** ****************@*****.*** 09/2008 to 12/2009
Kabul, Afghanistan
2018
Aldelphi, MD, United States
Supervised ten personnel in daily Quality Assurance Operations Managed Navy Working Capital Fund (NWCF) stock valued at $4.9M with 100% accountability Managed Relational Supply (R-SUPPLY)database to include 6.638 line items of (NWCF) material Processed stock reorders of more than 4000 line items worth $1.3M resulting in maximum availability of repair parts and consumable maters for tenant commands Logistics Planner
United States Navy
Coordinated with several defense entities to organize in-theater logistics during 9-month deployment to Afghanistan.
Implemented logistics support plan to manage advanced shipment of hazardous goods to area of responsibility.
Organized equipment nomenclature and Allowance Parts List data; conducted analysis to identify necessary allowance support required for operational availability. Issued Temporary Hand Receipts (DD Form 3161) and provided up-to-date tracking shipment. Planned and executed logistical support during 22 training events. Education and Training
Bachelor of Science: Psychology / Accounting
University of Maryland
Technical Skills
MS Office Suite (Word, Excel, PowerPoint), Technical Data Management Data Information System (TDMIS), Configuration Data Managers-Data-Open Architecture (CDMD-OA), Global Transportation Network (GTN), GATES and IRRIS.
Clearance and Certifications
CURRENT SECRET CLEARANCE
Defense Acquisition Workforce Improvement Act (DAWIA) Certifications - Fundamentals of Systems Acquisition Management, Defense Acquisition of Services, Cost Analysis, Defense Subcontract Management, Performance Based Logistics, Analyzing Contract Costs, Six Sigma: Concepts and Processes, Technology Transfer and Export Control, Designing for Supportability in DOD Systems, Independent Logistics Assessments, Quality Assurance Basics, DOD GOVTWIDE COMM Purchase Card, Simplified Acquisition Procedures (SAP).
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