Technical Support Project Management
Resume:
John Chen
*** ** ****** ** *** **, San Jose, California 95123
831-***-**** • ************@*******.***
Director of IT and Facility Manager
Wong & Rees LLP
San Jose, California
October 2014-Present
Manage IT Department and IT budget per quarter/year
Server management such as upgrades, backup, and disaster recovery
Office 365/Sharepoint/Cloud server administration and management
Testing new software and hardware for improving staff/client efficiency
Website development and maintenance
Technical support and training staff on new technology and skills
Telephone VOIP system administration and support
Work with vendors for purchasing new equipment, software, and office supplies
Project management for website, database, and client support
Building Security and building management liaison
Oversee constructions for new office relocations IT Director/Manager
Hickman Palermo Truong Becker Bingham
Wong LLP
San Jose, California
October 2006-October 2014
Manage IT Department and IT yearly budget
Software support and staff training
Testing new software and hardware for improving staff efficiency
Website development and maintenance
Technical support for internal staff and external clients
Telephone system administration
Server management such as upgrades, backup, and disaster recovery
Purchasing new equipment and software license renewal
Sharepoint and Cloud server administration
Project management for website, database, and client support
Oversee constructions for new office relocations
Building Security and building management liaison IT Consultant
San Jose, California February 2006-October 2006
IT Consultant (website development, technical support, computer repair) Director of Information Technology
AdapCS
Marina, California
February 2005-February 2006
Manage IT Department and yearly budget
Analyze Claims Data (ICD-9, CPT codes)
Testing new software that will improve staff efficiency
Software/application support/ Software Training
Website development and maintenance
Technical support in software and hardware
Develop custom reports for board members
Database Management in Oracle, MS SQL Server, MySQL, MS Access, DB2
Daily monitor virus/spam throughout the network
Improving existing network(s), protocols, and procedures
Routine server backup and disaster recovery procedures
Work with vendors on computer/electronic purchases
Project Management in database creation and website development Director of Information Technology
True Leaf Farms
Salinas, California
January 2004-January 2005
Manage IT Department and budget
Manage Servers, Nextel phones/accounts, telephone and other electronic devices
Work with vendors on computer/electronic purchases
Develop IT team to maintain computers and network stability
Citrix administrator/Network Administrator: Citrix administrator/Network Administrator : [Setup Terminal Server with Citrix Metaframe, adding/maintain servers into Citrix Farm, monitor network and user activities, setup Wyse winTERM station with ICA client, setup website for Citrix access and applications, diagnose network and optimizing performance, publish application in Citrix, and setup user rights/priviledge/remote access]
Routine server backup and disaster recovery procedures
Maintain MS Exchange Server and office custom forms development
Develop custom Famous software reports
Testing barcode scanners/hand held scanners for field workers
Testing new applications/servers for improving office networks
Setup/Maintain/Monitor computer network(s)
Improving existing network(s), protocols, and procedures
Database Management in Oracle, MS SQL Server, MySQL
Software/application support/ Software Training
Website development and maintenance
Technical support in software and hardware
PrimeTime/ADP/Famous training and user support
Monitor virus/spam throughout the network
Project Management in database creation and website development
EDI administration
Systems Support Analyst/Technician
CSU Monterey Bay
Marina, California
August 2003-December 2003
Technical support
Website development
Debugging VB Codes/ SQL
Support for ADP, Primavera Expedition, PeopleSoft
Programming in jsp, php, javascript
Oracle database development
MS Access database development
Developer/Programmer Analyst
Agsoft LLC
Salinas, California
November 2000-July 2002
Programming in VB, SQL, and C++
Best Enterprise Suite Development
Debugging VB Codes/ SQL
Palm Pilot/Symbol handheld device Development / Programming
Website Development
Maintain Network/servers/workstations
Backup servers daily
Desktop support/troubleshooting
Instructional Technology Technician
Hartnell Community College
Salinas, California
June 1998-November 2000
Configuring and maintenance Networked workstations
Networking computer labs and desktop support
Install hardware and software at three Labs (Media Center, Reference Lab, and Technology Learning Center)
Troubleshooting workstation related problems
Evaluate software, hardware, and network system
Provide instructional support services in the Reference Lab, Media Center, and Technology Learning Center (TLC)
Instruct students & staff on the use of technology and online resources
Education
Citrix Administration Training, Irving, California
• Certification 2004
CSU Monterey Bay, Seaside, California
• B.S., Computer Science, 2001
San Francisco State University, San Francisco, California
• Pre-Med/Computer Science, 1995-1999
Salinas High School, Salinas, California
• High School Diploma, 1991-1995
Skills
“Programming: C/C++, Assembly Languages, VB, SQL, Java, JavaScript, CGI/Perl scripts, HTML, DHTML, ASP, PHP, VBScript
Application: Microsoft Office suite, Macromedia Dream weaver 4 Ultra Dev, Macromedia Flash, Macromedia director, Adobe Photoshop, Adobe Illustrator, Adobe Pagemill, Seagate Crystal Reports, Best Enterprise Suite, Oracle Database, Citrix, ADP, PrimeTime, Famous, Norton Ghost.
OS: Windows OS, Mac/Apple, Unix/Linux
Server: Windows Server(2003-2012), Sharepoint Server, ownCloud server, IIS, Symantec Backup, SQL Server
Network: Gigabit switches/hubs, Baracuda Firewall/VPN, Cisco IPX
Disaster recovery
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