Sales Customer Service
Resume:
VENUGOPALA P
ac1ac3@r.postjobfree.com
ac1ac3@r.postjobfree.com, ac1ac3@r.postjobfree.com
Badira, Kundamkuzhy, Kasaragod.
DOB
19.11.1982
Marital Status
Married
Passport No
L 6687499
Languages
English, Hindi, Kannada, Tulu, Malayalam & Tamil.
Driving License
Oman/Indian
Education:
BBM (Bachelor of Business Management) form Mangalore University - Vivekananda College – Puttur.
Completed Executive Development Program “ileap” (Integrated Learning & Accelerated Development Programme) - 9 months Executive MBA.
Secured Diploma in PC Hardware and Networking engineering, Conducted ICS (Indian Computer Society) Passed with A+ Grade.
Skill and Achievement:
Excellent team player with capabilities to shoulder shared responsibilities as well as individual responsibilities.
Capacity to take challenges and overcome them.
Designed & Implemented On line Attendance system across the country – Oman & UAE (SBG).
Expert in Microsoft Office.
Handled payroll of over 10650 employee’s. (Multi state – Oman & UAE)
RESUME FOR A SUITABLE POST
CAREER OBJECTIVE
Seeking a position in Human Resources and opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences and capabilities.
1.Haydon as Assistant Manager - Administration
(June 2016 to March 2017). Contacting and Maintenance – British Management.
Work Location – Dubai Media City - Dubai.
2.Saud Bahwan Group as Senior Officer - HR
(February 19 2007 to May 2016).
Authorized Dealer of Toyota/Lexus/Ford/KIA/Daihatsu/MAN &Hino – Oman & UAE
(Toyota). Work Location – Muscat & Sharjah.
Responsibility: (1&2)
Employee relation skills.
Problem solving / Grievances handling skills.
Multi-tasking.
Payroll Management.
Attendance and leave management.
Organizing events and other activities.
Providing an enabling workplace by effective and timely resolution of employee grievances and ensuring compliance to policies and code of conduct by the employees.
Visiting branches across the region to interact with employees across levels to understand their concerns and ensuring consistent implementation of HR policies and programmers.
Conducting employee communication sessions for employees across various profiles.
Driving the successful execution of training programmers by sensitizing employees and reporting managers to ensure their adequate participation.
Responsible for managing employee transfers / relocation to ensure optimum manpower utilization.
Responsible for smooth on board of all employees.
Performance Management System.
Branch Visit.
Organized and conducted recruitment for a new entry level junior candidates and blue collar candidates at various locations.
Screening and short listing resumes for the required position through Job Portal/References/Head Hunting, to match the requirement of the clients.
Continuous interaction with the clients by phone and email.
Discussing the profiles with the candidates.
Coordinate between candidates and the HR's from different companies.
Conduct walk-in interview for various positions.
Negotiating on the salary aspect.
Taking regular feedback from the clients.
Work on profiles ranging from middle to senior level.
Act as systems administrator
Resolve customer problems in a timely and effective manner.
Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.
Provide / Assist with testing& feedback for system upgrades and enhancements.
Accommodation, transportation, mess and other necessary arrangements for new joiners.
To coordinate, process and administer payroll accurately and timely manner.
Track employees all types of leave and punctuality.
To process the staff request related to salary transfer and certificates.
Maintained database with current employee information.
Ensured compliance of corporate policies regarding pay (Overtime, other benefits, etc.)
Interfaced with all levels of staff and provide guidance and support relating to company policies and practices.
Ability to work with deadline, stress.
Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.
Maintain personnel files and administers payroll changes, i.e. new hires, transfers, promotions, separations, etc.
Accurate and timely payroll processing of multi-state employees.
Inter-company Transfers / Department & location transfers and arranging accommodation & transportations.
Final exit procedures –Arranging exit interviews. Advising Accounts for full and final settlement & transportation and arrange PRO for cancellation etc.
Strong analytical skills with a good attention to detail
Calculates and records all type of leaves entitlement.
3.Medline’s & Surgical as Manager (Admin / HR)
(October 2006 to January 2007)
Medilines is one of the India’s largest Medicines wholesale Distribution Network.
Work Location: Kasaragod & Mangalore - Kerala
Responsibility:
Analyze the need of the organization in terms of manpower.
Understand the improving areas of organization by taking feedback timely.
Conduct many programs for motivating and stress busting for employees.
Keep good relation with Accounts / Audit and other branches.
Keep observing the employee's performance.
Train the new employees.
Processed terminations, leave of absence requests, promotions, internal transfers, contractors and new hires.
Reviewed applications and paperwork/collected all necessary documents
Conducted employment verification, reference checks, criminal backgrounds, credit checks etc.
Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters
Payroll/Invoicing/Bank Deposits/Accounts Payable
Assisted clients with job orders, post jobs on website
Coordinate timekeeping and payroll systems.
Ensure compliance with relevant laws and internal policies
Liaise with auditors and manage salary payroll tax audits.
Billing & Inventory control
Pricing and Sales quoting
Coordination with C & F agents
Handling accounts & Employee Salary
Boosting Field staff to achieving targets.
Target achieving objectives.
Sales coordination with various Branches.
Enter all sales/purchase orders in system before deadline.
Place orders and manage stock requirements.
Verify package and track orders for entire region.
Maintain and update all stocks procurement reports.
Prepare invoices, reports, memos, letters, financial statements and other documents, using MS Office and database.
4.PVS Automobiles as Executive & Assistant In charge
(May 2003 to September 2006). Authorized Dealer of Hindustan Motor Kerala, India.
Work Location – Kannur, Kerala
Responsibility:
Confident and poised in interactions with individuals at all levels.
Detail-oriented and resourceful in completing projects.
Able to multi-task effectively.
Channel & Corporate Sales.
Sales coordination with various branches.
Recruiting Agents & conducting agents training and meeting
Maintaining good relation with customers
Leading team of marketing
Preparation of daily reports of sales
Marketing company product
Sales promotion
Committed to superior customer service.
DECLARATION:
I hereby declare that the above-furnished information is true to the best of my knowledge.
Date : 06/07/2017 Venugopal
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