Nancy K. Adams

New Bern, NC *****w 252-***-**** w ac1a9f@r.postjobfree.com

BUSINESS OPERATIONS ANALYST AND COMMUNICATIONS SPECIALIST

Integrity-driven, versatile Functional Business Analyst and Communications Professional for over 23 years of increasingly responsible experience providing continuous improvement with cost saving results in the Energy Delivery, Power Generation, Engineering, Construction and Retail sectors. Self-organized, cross-functional expertise supporting core business functions in fast paced environment reviewing and determining solutions for future state processes and technological changes. This includes: customer relations, communication, collaboration, project planning/coordination, conflict resolution, technology utilization, strong analytical, negotiation and presentation skills.

CORE COMPETENCIES

Strategic/Tactical Data Ad hoc Reporting

Construction/ Maintenance

Quality Control/QA

Planning and Forecasting

Distribution/Substation

CRM Vendor Mgmt

Supply Chain Mgmt

Procurement Sourcing

Digital Media

PROFESSIONAL EXPERIENCE

Kisaq/RQ Construction JV, Cherry Point, NC 7/2014-1/2017

Contractor: Office and Warranty Manager

Provided project support and communications producing meeting agendas, minutes and submittals to FEAD, RFIs, handled procurement /FF&E and warehouse management.

Facilitated Project meetings providing procurement and communication plans with project team and sub-contractors.

Produced Contractor Production Reports, assisted Quality Control with inspections, various submittal documents and training for end users.

Provided an array of ad hoc reporting for the Client using Excel.

Managed warranty deficiency issues performing root cause and resolution for post construction scheduling and supervising contractors and subcontractors.

Handled all Pass and ID correspondence vetting letters for contractors.

GUSS: A Story About All of US – Author 2017

GUSS provides perspective of what working together honestly looks like for the health of ALL of US in dealing

with the business of taking care of ourselves and each other. Living the DREAM means working as a team depending on each other and relying on our positive attitude that rewards All of US with the gift of gratitude.

Duke Energy, Charlotte, NC 5/2013–8/2013 Contractor: Business Analyst

Assisted in the development of a high-level CIP V5 cyber security plan.

Provided business analysis support in the development of a Business Case that defined the current processes, providing analysis, future state solutions, detailing costs, benefits and provided recommendations for staffing project implementation teams and ongoing compliance for a four-year projection.

Performed a GAP analysis to measure current state of existing and process gaps/prototyped system design.

Gathered requirements formally and informally interviewing field techs and resource personnel.

oProduced regional breakdowns of power plants by fuel type and specific location with capital and O&M budgets.

oProvided statistical ad hoc reporting using Excel

Adams on Castle Antiques, Wilmington, NC 5/2011–4/2013 Volunteer 10/2013-2/2014

Made presentations to all stakeholders gaining buy in on advertising, printing graphics: brochures, business cards, posters, and antique show staging/logistics/Films and Commercials. (Sleepy Hollow episode)

oManaged accounts producing integrated advertising and marketing campaigns.

Volvo, Greensboro, NC 8/2010 – 4/2011 Contractors: Mack Shop Supply Chain Mgr.

Provided supply chain management/financial management/ tracking and reporting for all inventory,

sales invoices and sales quotes, shipping, packaging, resolving all issues and meeting customer needs.

Maintained accurate and organized order files, order acknowledgments, and customer contact information.

Created and maintained schedules, tracked deliveries; provided daily/monthly revenue reporting using Excel.

Assisted in website upgrade for the MackShop.com online store for Mack World Headquarters.

Mid-American Energy, Council Bluffs, IA 6/2007 – 12/2008 Contractor: Planner/Business Operations Analyst

Led the BOM project and integration project implementing new EBS/CRM/Work Management, Business Intelligence tools and supply chain sourcing solutions for the Walter Scott Energy Plant to ensure the most effective business operations.

Responsible for planning, web based system designs, execution and control of materials, resources and processes to meet specified requirements/governance/warranty management/purchasing strategies for neighboring power plants/store rooms.

Gathered requirements and documented functional and nonfunctional specifications for migration project.

Planned and produced work orders, change orders prioritizing for assigned effectiveness of preventative/corrective maintenance and construction crews verifying available parts, equipment for planned and forced outages using new Synergen work management system.

Developed change management and communication plans/work-stream/made periodic presentations.

Provided a variety of reporting: budget development and financial reporting, performance, trend analysis, dashboards/Key Performance Indices using Excel.

Provided a variety of reporting: budget development and financial reporting, performance, trend analysis, dashboards/Key Performance Indices using Excel.

Provided 24/7 production support performing root cause analysis as necessary and made recommendations to plant and global alliance supplier.

Produced RFPs, evaluated RFQs for spare parts and identified new local and global suppliers and managed invoices.

Assisted with root cause analyses of breakdown in the newly constructed 790 MW clean coal unit with ABB.

Developed NODs (Notice of Defect) proposals for quality monitoring and controlling/global supply chain management/scheduled reviews with international vendor/ensured compliance of supplier contracts.

Processed warranty claims for all defective components for reimbursement.

RBC Centura Bank, Rocky Mount, NC 1/2007 – 3/2007 Contractor: Project Specialist (Retail Commercial Banking IT Project)

Facilitated project planning meeting of customer and resource information with the project managers.

Performed GAP Analysis of existing system for process gaps in context of new business changes.

Gathered business requirements through interviews and observation of the system from account managers and IT.

Prepared Business requirement document (BRD) and revised design documents for the project.

Analyzed and articulated business requirements from user interviews and then translated requirements into business model, UML/Use Cases, process model and workflows.

Interacted with SMEs of different divisions (Information Technology and Research) to establish a thorough understanding of the business requirements and ensure testing of systems (STLC).

Developed relevant traceability matrix for establishing and implementing a change management plan and to measure KPIs/various financial/cost analyses/loss mitigation/requirements revision.

Wachovia Dealer Services, Greenville, NC 8/2006 – 1/2007 Contractor: Project Coordinator (IT Acquisition Project)

Organized and managed the administrative aspects of new processes with technical staff; requirements management for infrastructure/ IT/Telecommunications department.

Prepared meeting agendas, action items and minutes for distribution.

Revised BRDs and design documents to meet Wachovia standards ensuring SDLC/STLC.

Created/implemented quality management and communication plans.

Provided tracking and status reports/contingency/change mgmt plans for the IT/Telecommunication department.

Progress Energy, Raleigh, NC 3/1998 – 7/2006 Administrative Assistant – Distribution Engineering-Outage and Grid Mgmt

Handled all administrative aspects for the DCC Outage Management and Grid Management.

Provided an array ad-hoc KPI reporting for indices, trends, forecasting and monthly unit based assessments for DCC Grid Management for effective business operations and measurement of progress daily, weekly, monthly and quarterly.

Coordinated change management plan with those responsible for the development of training materials.

Led agile integrations projects as well as key corporate/compliance initiatives partnering with IT/Energy Information/Distribution Engineering and Transmission departments working with various systems, Outage Management and Grid Management.

Prepared schedules for staging and logistics plans for emergency storm response for the Distribution Control Center. Performed Customer Outage/Midlevel storm reporting during major/minor storms and substation monitoring.

Point of contact for media storm reporting.

Coordinated the administrative/logistics aspects of a 24/7 distribution department.

oDeveloped and evaluated strategies to improve workflow for the business operations and deploying process improvement that resulted in the following:

Feeder Website Project; Line & Service On-call Website Project connecting to18 Operation Centers; DCC Schedules conditionally formatted/flow diagrams.

Website Design for the Distribution Control Center Section.

CP&L HF Lee Plant Goldsboro and LV Sutton Plant Wilmington, NC 10/1993-12/1997

Project Admin-Procurement Specialist – Major Outages and Fossil Operations

Performed all administrative functions producing spreadsheets for man power labor, equipment and materials.

oPlanned work for maintenance and construction using Maximo and AMMS.

oDeveloped ad-hoc reporting for progress, trends for plant operations and project status.

Produced schedules for timeline of the project for intermittent office maintenance and supplies.

Maintained all contracts ensuring timely review, approval and reconciliation.

Facilitated project meetings, providing agendas and took minutes and distributed.

Managed and maintained safety records.

TECHNICAL SKILLS

Desktop: MS Office Applications, Word, Excel, Access, Power Point, SharePoint, Visio

Work Mgmt systems: MRP/ERP Oracle, Synergen, Maximo, Documentum, Everest, CMMS, MMIS

EDUCATION & PROFESSIONAL DEVELOPMENT

MS, Administration Central Michigan University

BA/BS, Business Management Mount Olive College

Contractor Quality Control Management Certified with NAVFAC Current: Expires Oct 2019

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